Error code
Description
Details and solution
E0
Incompatible magazine detected. The
mailslot was enabled with a different
mailslot magazine type than is currently in
the library. For example, the mailslot was
enabled with a three-slot mailslot magazine
and then the lower-left magazine was
replaced with a one-slot mailslot magazine.
• Either replace the lower left magazine
with the original magazine, or disable
and re-enable the mailslot to reconfigure
the library with the new mailslot
configuration. Note: You will need to
reconfigure your backup software.
• If the issue continues, inspect the
magazine for damage and missing light
pipes or magazine prism pieces (clear
plastic pieces in each slot).
E1
Key server token backup not successful
(not enough available space on target
token)
Retry the backup with a token with space
for more keys.
NOTE:
Each token can hold 100 keys. Keys
cannot be overwritten or deleted; only
unique keys will be written to the token.
E2
Unsupported hardware detected. Some
hardware that is connected to the library
requires updated library firmware.
Update the library firmware to the current
version.
E3
Error during key server token backup;
backup process unsuccessful.
• Retry the backup with a different token.
• If the error occurs again, contact
customer support.
E4
Drive firmware does not support encryption.
• Ensure that all tape drives that support
encryption (LTO-4 and later generations)
are at the minimum firmware required for
the Encryption Kit:
◦ Ultrium 1760 SCSI: W22W
◦ Ultrium 1760 SAS: U26W
◦ Ultrium 1840 SCSI: B45W
◦ Ultrium 1840 SAS: H44W
• If necessary, update the tape drive
firmware to the current version.
Table Continued
184
Troubleshooting information and procedures
