Table 24: Tape movement problems
Problem
Solution
Tape stuck in drive.
Try the following steps, in this order, to remove the stuck tape.
NOTE:
The tape drive must rewind the tape before ejecting it. This can take
as long as five minutes, depending on how much tape must be
rewound. Once the tape is rewound, the eject cycle will take fewer
than 16 seconds.
The
READY
light flashes while the tape rewinds. Wait for the tape to
finish rewinding before attempting another operation.
1.
Attempt to unload the tape from your backup software.
2.
Shut down the backup software and stop the operating system's
removable storage services. From the OCP, attempt to unload or
move the tape to a slot. (For MSL2024, see
library (Operations > Move Tape)
on page 115. For MSL4048,
MSL8048 and MSL8096, see
Moving Media (Operations > Move
3.
Power down the unit, disconnect the cable from the drive, power up
the unit, and wait until the tape drive is idle or ready. From the OCP,
attempt to unload or move the tape to a slot.
4.
From the OCP, attempt a force eject or emergency unload
operation. (For MSL2024, see
Forcing the drive to eject a tape
(Support > Force Drive To Eject Tape)
on page 122. For
MSL4048, MSL8048 and MSL8096, see
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage or misplaced
labels on the cartridge could have caused the load/unload
failure. Discard any tape cartridge found to have issues.
Tape stuck in storage slot.
To remove a stuck tape from a storage slot:
If the OCP or the RMI is still operational:
1.
Move the tapes from the drives to the magazines using the
Move
Tape
on page 115. For MSL4048, MSL8048
and MSL8096, see
Moving Media (Operations > Move Media)
on
page 141.)
2.
Use the magazine removal process to release the magazine and
remove it from the device. To use the MSL2024 OCP, see
Unlocking, removing, and replacing magazines (Operations >
Troubleshooting information and procedures
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