81
Problem
Possible Cause
Solutions
Laser head crashes during a
job
This issue is only apparent on
jobs that take up the full work
area or are run close to the
edge.
1.
In either Raster or Vector
mode, the laser must first be
Homed for the soft limits to
work properly
2.
In Raster mode, the laser
requires an acceleration and
deceleration distance that
varies with the Speed %;
lower speeds require a shorter
acceleration/deceleration
distance. As a general rule of
thumb, at 100% Raster speed,
jobs need 1” clearance on the
left and right.
PC does not connect to Lase.r
Internet connection is not
properly configured.
Thirdparty antivirus or
firewalls blocking RE from
establishing connection.
1.
Verify that your internet
connection is properly
configured for DHCP. You
must reset the laser after
connecting the Ethernet cable.
On some PCs it is not
possible to browse the
internet over WiFi and
connect to the laser via
Ethernet at the same time.
2.
Temporarily disable
windows firewall and third
party antivirus software to
allow connection.
Engraved lines are diffuse;
cutting fails even at high
power.
Laser is not in focus.
Check that your laser is in
focus. Rest the included focus
billet on top of your work
piece. Loosen the lens slide
so the output nozzle rests on
the focus billet. Retighten the
slide.
Red diode laser OFF.
Loose power cords.
Check that the plugs on the
power supply are connected,
as it is possible they came
loose during shipping.
Technical Support is available from 8:00 am (PST) to 5:00 pm (PST) Monday through Friday at
.
