Chapter 4 Troubleshooting 107
Symptom
Cause of problem
On the Macintosh, I can
’
t choose
the desktop as the place to save
data
•
After you select the desktop from the
popup above the list of folders, there is
at least one folder selected. Shift-click
this folder to deselect it. Choose the
desktop by pressing the
“
Choose
button
”
Where do I find the HotSync
output?
•
Check the conduit settings (see Chapter
5,Changing HotSync
’
s Default Settings
for the ImagiProbe Conduit).This
window tells you where the ImagiProbe
Conduit places the data
4.1.4. Troubleshooting
MultiLab
Symptom
Cause of problem
MultiLab was unable to connect
to TriLog.
•
TriLog is turned off.
•
The communication cable is not
connected properly.
•
The communication cable is not
connected to the correct PC COM Port.
•
There is no available COM Port.
I downloaded
“
unexpected
”
data.
•
There may be up to 100 experiments
stored in the TriLog. Performing a
“
Download
”
means loading one of them
in sequential order. You have probably
loaded an old experiment accidentally.
Try using
Selective download
from
MultiLab (see page 53)
While running with an active
trigger, TriLog does not complete
the data logging.
•
The trigger condition has not been
fulfilled.
•
The trigger condition was fulfilled, but
the time period was too short (less than
300
µ
S).
I can
’
t see video of the
experiment
•
The video window is closed. Click
Display video
on the main toolbar to
open it.
•
The video is disabled, select
Enable
video
from the
Video
menu.
•
The camera driver is not properly
installed.
