Warranty and Maintenance Service
173
Warranty
and
Maintenance
Service
◎
When there is a problem with the FOMA terminal
Before asking for repairs, see the “Troubleshooting” section in this manual. (
☛
pages 166–169)
If the problem remains unsolved, contact and consult the “Repairs” counter listed on the back page of this
manual.
◎
In case repairs are necessary
Bring your FOMA terminal to a repair counter specified by DoCoMo. Note that your terminal is accepted for
repair during the repair counter’s business hours. Also, make sure that you bring the warranty card to the
counter.
◎
During the warranty period
・
Your FOMA terminal is repaired charge free in accordance with the terms of warranty.
・
Make sure that you bring the warranty card to a counter for the repair. If you do not show the warranty
card, or when troubles, damages or suchlike are regarded to be caused by your mishandling, the repair
cost is charged even within the warranty period.
・
The cost for troubles caused by the use of devices and consumables other than those specified by
DoCoMo is charged even within the warranty period.
◎
Repairs may not be performed in the following cases:
・
When wet-detecting sticker is colored; when corrosion due to soaking, dew condensation, or perspiration
was found by the test; when the internal parts are damaged or deformed, repair may not be feasible. Even
if repair is feasible, repair due to the reasons above is not covered by the warranty, so the repair cost is
charged.
◎
After the warranty period
・
We will repair the FOMA terminal on request (the repair cost will apply).
◎
Spare parts availability period
The minimum storage period of the performance parts (parts required for maintaining performance) for
repairing the FOMA terminal is six years after production comes to an end. The FOMA terminal can be
repaired during this period. Even after the storage period, the FOMA terminal may be repaired depending on
the troubled portions. Contact the “Repairs” counter listed on the back page of this manual.
Warranty
Maintenance Service
A
Make sure that you have received a warranty card provided when you purchase the FOMA terminal. After
checking the contents of the warranty card as well as “Shop name and date of purchase”, keep the warranty
card in a safe place. If you notice that necessary items of the warranty card are not filled in, immediately
contact the shop from where you purchased the FOMA terminal. The term of the warranty is one year from
the date of purchase.
A
All or part of this product including the accessories may be modified for improvement without notice.
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