ImageCard/UltraGrafix (Express and Select Classes) User’s Guide
4-5
Symptom
Possible Cause
Solution
Chapter 3). If cleaning does not
solve the problem, contact your
DataCard-authorized service
provider.
Part or all of the
printed image is
expanded (see Figure
4:-3).
The printhead is not
properly installed.
The printer driver is not
properly installed.
Remove and replace the
printhead cartridge (see
Replacing the printhead cartridge
in Chapter 5).
Re-install the printer driver (see
Re-installing the printer driver
in
Chapter 5).
Part or all of the
printed image is
compressed (see
Figure 4:-4).
The card path may be
obstructed.
The rollers may be dirty.
The cards may not meet
specifications.
Check the card transport track
and duplex module (if the printer
has one) for jams. See the
procedures in this chapter for
removing torn or jammed ribbon
and for removing jammed cards).
Clean the rollers using the
cleaning card two or three times.
Print a Windows test page card
between each cleaning (see
Performing a cleaning cycle
in
Chapter 3).
Obtain and use a different supply
of cards (see
Card requirements
in Appendix B).
Part of the printed
image is streaked,
smeared, or
discolored
Cards may be dirty or
may have been
mishandled.
The rollers may be dirty.
Obtain and use a different supply
of cards (see
Card requirements
in Appendix B).
Clean the rollers using the
cleaning card two or three times.
Print a Windows test page card
between each cleaning (see
Performing a cleaning cycle
in
Chapter 3).
