4-2
Troubleshooting
Understanding messages
The printer driver displays a message when the printer is unable to process
and print a card correctly. If a condition occurs that you can fix, the message
displayed will contain brief instructions on how to fix it (for an example of
this type of message, see Figure 4:-1). You can also click on the Help button
in the message window for more detailed instructions on fixing the problem.
Click on this button
for help with the
problem.
Figure 4:-1 Example message (ribbon break)
If a condition occurs that requires service, the message will begin with the
words “Service required." If the printer driver displays a "Service required"
message, contact your DataCard-authorized service provider for assistance.
Do not attempt to fix the problem without the assistance of your DataCard-
authorized service provider because you may cause damage to the printer.
Before you call your DataCard-authorized service provider, write
down the message (including the code number in parentheses) and
then locate the serial number of your printer. For more information,
see Making repairs and obtaining service on page 4-11.
Figure 4:-2 Service required message
