4-4
Troubleshooting
Symptom
Possible Cause
Solution
card is blank.
may not be installed
properly.
Cards may not meet
specifications or may be
dirty.
The swing arm may not
be latched properly.
The rollers may be dirty.
(see
Replacing the printhead
cartridge
in Chapter 5).
Obtain and use a different supply
of cards (see
Card requirements
in Appendix B).
Open the swing arm fully and
then close it. Be sure that the
swing arm latch clicks into place.
Clean the rollers using the
cleaning card two or three times.
Print a Windows test page card
between each cleaning (see
Performing a cleaning cycle
in
Chapter 3).
No image is printed
on the card.
The ribbon is loaded
improperly (upside
down).
The swing arm may not
be latched properly.
Printhead cartridge
cable may be loose.
Cards may not meet
specifications or may be
dirty.
Remove and replace the ribbon.
(see
Loading and replacing the
ribbon
in Chapter 2).
Open the swing arm fully and
then close it. Be sure that the
swing arm latch clicks into place.
Power off the printer and make
sure the printhead cartridge
cable is securely connected to
the printer (see
Replacing the
printhead cartridge
in Chapter 5).
Power on the printer and print a
Windows test page card. If the
problem persists, contact your
DataCard-authorized service
provider.
Obtain and use a different supply
of cards (see
Card requirements
in Appendix B).
Printed cards look
faded.
Ribbon may have been
stored improperly or
damaged.
The cards may not meet
specifications.
The printhead may be
dirty or worn.
Change the ribbon and print a
Windows test page card (see
Loading and replacing ribbon
and
Printing test cards
in Chapter 2).
Obtain and use a different supply
of cards (see
Card requirements
in Appendix B).
Clean the printhead (see
Performing a cleaning cycle
in
