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Troubleshooting
Locate the Problem
When you think the printer is not working correctly, use the following procedure
to locate the source of the problem.
The printer, printer driver, and ID software work together to produce cards. If the
system is not working as you expect, follow these steps, in the order listed, to
isolate the source of the problem before contacting your service provider.
1.
Check that the power cable is connected and the printer is powered on.
2.
Does the printer power on and display “Ready” on the front panel within 1
minute?
If yes, the printer powers on. Continue to step 3.
If the printer powers on but does not display “Ready” the printer is not
working properly; If the printer does not power on, make sure the printer is
connected to a functioning power source.
Remove the printer power cord from the outlet.
Connect another device, such as a light, to the same outlet to verify that the
power source functions correctly.
Connect the printer to a functioning outlet and repeat, beginning with step 1.
3.
Make a printer test card. See
“Print a Printer Test Card”
for the steps to
follow.
Does the test card print? Does it look like one of the cards shown in the topic?
If yes, the printer is working correctly. Continue to step 4.
If no, the printer is not working correctly. Request service for the printer.
4.
Connect the printer data cable, if needed. Make sure you use the same type of
cable – USB or network – used when the printer was installed.
5.
If you use the XPS Card Printer driver, print the driver sample card. See
“Print Driver Sample Cards”
for the steps to follow.
Does the sample card print?
If yes, the printer and driver are working correctly. Continue to step 6.
If no, the printer and driver have a communication problem. Troubleshoot
communication problems.
If you are not using the driver, ask your service provider or software provider
for assistance.
Содержание CD800S
Страница 1: ...Datacard XPS Card Printer Installation and User Guide October 2011 Part No 539957 001 Rev B ...
Страница 13: ...3 Printer with Input Hopper Inside a single feed or hopper equipped printer ...
Страница 14: ...4 Welcome to Card Printer Information Printer with Duplex Option Inside a printer with a duplex option ...
Страница 18: ...8 Welcome to Card Printer Information ...
Страница 32: ...22 Install the Printer 8 The installer will prompt you to connect the printer to the PC using a USB cable ...
Страница 45: ...35 10 Plug in and power on the printer ...
Страница 102: ...92 Using the Printer ...
Страница 124: ...114 Printer Driver ...
Страница 130: ...120 Removing a Printer from a Windows PC ...
Страница 148: ...138 Troubleshooting ...
Страница 158: ...148 Supplies and Parts ...
Страница 216: ...206 Legal Notices ...