E-59
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Troubleshooting the ASA 5500 AIP SSM
Installation Error
Symptom
IME 7.1.1 installation is failing with the following error message:
Unhandled Exception.
Error Number: 0x80004005, Description: Unspecified Error. Setup will now terminate
.
Conditions
You are trying to install the IME over an RDP connection, which has 8-bit color depth or 256
colors. This is an InstallShield error.
Workaround
Increase the color depth of the RDP connection to at least 16 bits.
Troubleshooting the ASA 5500 AIP SSM
Tip
Before troubleshooting the ASA 5500 AIP SSM, check the Caveats section of the Readme for the
software version you have installed on your sensor to see if you are dealing with a known issue.
The following section contains commands that are specific to troubleshooting ASA 5500 AIP SSM:
•
Health and Status Information, page E-59
•
Failover Scenarios, page E-61
•
The ASA 5500 AIP SSM and the Normalizer Engine, page E-62
•
The ASA 5500 AIP SSM and the Data Plane, page E-63
•
The ASA 5500 AIP SSM and Jumbo Packet Frame Size, page E-63
•
The ASA 5500 AIP SSM and Jumbo Packets, page E-64
•
TCP Reset Differences Between IPS Appliances and ASA IPS Modules, page E-64
•
IPS Reloading Messages, page E-64
Health and Status Information
To see the general health of the ASA 5500 AIP SSM, use the
show module 1 details
command:
asa#
show module 1 details
Getting details from the Service Module, please wait...
ASA 5500 Series Security Services Module-20
Model: ASA-SSM-20
Hardware version: 0.2
Serial Number: P2B000005D0
Firmware version: 1.0(10)0
Software version: 5.1(0.1)S153.0
Status: Up
Mgmt IP addr: 192.0.2.0
Mgmt web ports: 443
Mgmt TLS enabled: true
asa#
The output shows that the ASA 5500 AIP SSM is up. If the status reads
Down
, you can reset the module
using the
hw-module module 1 reset
command:
asa#
hw-module module 1 reset