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Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Troubleshooting the IDM
b.
Click the
Advanced
tab.
c.
Under Java Runtime Environment, select
JRE 1.3.x
from the drop-down menu.
d.
Click the
Cache
tab.
e.
Click
Clear
.
Step 3
If you have Java Plug-in 1.4.
x
installed:
a.
Click
Start
>
Settings
>
Control Panel
>
Java Plug-in 1.4.x
.
b.
Click the
Advanced
tab.
c.
Under Java Runtime Environment, select
JRE 1.3.x
from the drop-down menu.
d.
Click the
Cache
tab.
e.
Click the
Browser
tab.
f.
Deselect all browser check boxes.
g.
Click
Clear Cache
.
Step 4
Delete the temp files and clear the history in the browser.
Cannot Launch the IDM-the Analysis Engine Busy
Error Message
Error connecting to sensor. Failed to load
sensor-errNotAvailable-Analysis Engine is busy. Exiting IDM.
Possible Cause
This condition can occur if the Analysis Engine in the sensor is busy getting ready
to perform a task and so does not respond to the IDM.
Recommended Action
Wait for a while and try again to connect.
The IDM, Remote Manager, or Sensing Interfaces Cannot Access the Sensor
If the IDM, a remote manager, or sensing interfaces cannot access the sensor, but you can access the
sensor CLI using SSH or Telnet (if enabled), follow these steps:
Step 1
Make sure the network configuration allows access to the web server port that is configured on the
sensor:
sensor#
setup
--- System Configuration Dialog ---
At any point you may enter a question mark '?' for help.
User ctrl-c to abort configuration dialog at any prompt.
Default settings are in square brackets '[]'.