E-20
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Analysis Engine Not Responding
For More Information
•
For detailed information about Global Correlation features and how to configure them, for IDM
refer to
Configuring Global Correlation
, for IME refer to
Configuring Global Correlation
, and for
the CLI refer to
Configuring Global Correlation.
•
For the procedure for adding a DNS server to support Global Correlation, for IDM refer to
Configuring Network Settings
, for IME refer to
Configuring Network Settings
, and for the CLI,
refer to
Configuring the DNS and Proxy Servers for Global Correlation.
•
For the procedure for obtaining and installing the IPS license key, for IDM refer to
Configuring
Licensing
, for IME refer to
Configuring Licensing
, and for the CLI, refer to
Installing the License
Key.
Analysis Engine Not Responding
Error Message
Output from show statistics analysis-engine
Error: getAnalysisEngineStatistics : ct-sensorApp.424 not responding, please
check system processes - The connect to the specified Io::ClientPipe failed.
Error Message
Output from show statistics anomaly-detection
Error: getAnomalyDetectionStatistics : ct-sensorApp.424 not responding, please
check system processes - The connect to the specified Io::ClientPipe failed.
Error Message
Output from show statistics denied-attackers
Error: getDeniedAttackersStatistics : ct-sensorApp.424 not responding, please
check system processes - The connect to the specified Io::ClientPipe failed.
Possible Cause
These error messages appear when you run the
show tech support
command and the
Analysis Engine is not running.
Recommended Action
Verify the Analysis Engine is running and monitor it to see if the issue is
resolved.
To verify the Analysis Engine is running and to monitor the issue, follow these steps:
Step 1
Log in to the sensor.
Step 2
Verify that the Analysis Engine is not running, Check to see if the Analysis Engine reads
Not Running
.
sensor#
show version
-----
MainApp N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500 Running
AnalysisEngine N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500 Not Running
CLI N-2007_JUN_19_16_45 (Release) 2007-06-19T17:10:20-0500
Step 3
Enter
show tech-support
and save the output.
Step 4
Reboot the sensor.
Step 5
Enter
show version
after the sensor has stabilized to see if the issue is resolved.