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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-04
Chapter 9 Troubleshooting
Error Messages
Error Message
Please check your smartcard reader and SIM card, then try again.
Explanation
The supplicant has detected a general smartcard-related error (that is, not one of the
specific errors included in this section) and has aborted the authentication process.
Note
The eight-digit hexadecimal error code in the title may assist technical support in
troubleshooting your problem.
Recommended Action
Follow the steps below.
Step 1
Make sure that your smartcard reader is installed properly and that your SIM card is inserted properly.
Step 2
Follow the Recommended Action instructions for the “
Please check your smartcard reader and
try again
” error message below.
Step 3
Follow the Recommended Action instructions for the “
Please insert your SIM card and try
again
” error message on
page 9-23
.
Step 4
If you are sure that the reader and card are both inserted properly, wait until the system tries to
authenticate again. This should occur within 30 to 60 seconds.
Caution
Never remove your SIM card until the system has completed the authentication process.
Step 5
If the problem persists, try restarting the client adapter or rebooting your computer.
Error Message
Please check your smartcard reader and try again.
Explanation
Windows could not detect a smartcard reader in the system. You may not have installed
a reader, or this may happen after resuming Windows from suspend or hibernation.
Recommended Action
Follow the steps below.
Step 1
Install a smartcard reader if you have not done so.
Step 2
If a reader is installed, make sure that it is inserted completely into the PCMCIA slot (PCMCIA model)
or that the connector cable is inserted properly into the serial or USB connector (serial/USB port model).
Step 3
Make sure that the system recognizes your reader. It should be listed under Smart card readers in
Windows device manager. If your reader is not listed, eject and re-insert the reader (PCMCIA model) or
disconnect and re-connect the cable (serial/USB port model).
Step 4
If the computer still does not recognize your reader, reboot the computer with the reader installed.