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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
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Chapter 9 Troubleshooting
Error Messages
Error Message
You must specify an IP address before running a linktest!
Explanation
An attempt was made to run a link test although the IP address of the access point or other
wireless device with which to test the RF link was not specified.
Recommended Action
In the Linktest screen’s IP Address of Access Point field, enter the IP address
of the access point or other wireless device with which you want to test the RF link.
Error Message
You need to be an administrator or a user with administrative rights
to install Aironet Client Utility. Please log on as a different user and try again.
Explanation
A non-administrative user attempted to install ACU. The ACU installation process
terminates.
Recommended Action
Logon as a different user and attempt the installation process again.
Error Message
Your Wireless LAN Adapter is not inserted!
Explanation
One of two conditions is present: 1) a client adapter is not inserted in your computer or
2) ACU was started with one variety of client adapter inserted (such as a PCM342), it was
subsequently ejected, and another variety was inserted (such as a PCM352).
Recommended Action
Perform one of the following: 1) insert a client adapter into your computer if
one is not present or 2) shut down ACU and restart it.
LEAP Authentication Error Messages
This section lists error messages that may occur during LEAP authentication.
Error Message
Cannot find a wireless adapter that supports LEAP. Please make sure
that you have installed the correct client adapter and updated your firmware.
Explanation
LEAP authentication failed because the client adapter’s firmware does not support
LEAP.
Recommended Action
Follow the instructions in the
“Upgrading the Firmware” section on page 8-5
to
install the latest client adapter firmware.
Error Message
Cannot find a wireless adapter that supports WEP. Please make sure that
you have installed the correct client adapter and purchased WEP support.
Explanation
LEAP authentication failed because the client adapter does not support WEP.
Recommended Action
Make sure that you have installed the correct client adapter or upgrade the
adapter for WEP support.