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9-14
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-04
Chapter 9 Troubleshooting
Error Messages
Error Message
To run LEAP successfully, you will have to apply Microsoft Q241052
Update for the language version of your operating system as documented on
http://support.microsoft.com/support/kb/articles/Q247/8/05.asp
. Please contact
Microsoft Product Support Services to obtain the fix.
Explanation
When LEAP is selected during ACU installation on a Windows 95, 98, or 98 SE device,
Microsoft hot fixes are also installed to fix two problems related to the use of LEAP. However, only
the English version of the hot fixes are installed. Foreign language versions of these operating
systems require hot fixes specific to those languages.
Recommended Action
Contact Microsoft Product Support Services to obtain the hot fixes for
languages other than English. Without the hot fixes installed, you may be prompted to enter your
credentials at the Windows login prompt twice. To work around this problem, enter your login
credentials again.
Error Message
Unable to authenticate wireless user. Please make sure you have entered
the right user name and password and try again.
Explanation
LEAP authentication failed.
Recommended Action
Re-enter the LEAP user name and password or cancel the LEAP authentication.
To start another LEAP authentication process, log off and log in again or select Manual LEAP Login
from the Commands drop-down menu.
Error Message
The user name and password entered for profile '
xxx
' are
no longer
valid and have
failed the LEAP authentication. Please enter a new
user name and
password.
Explanation
The username and password for your current profile have expired or are no longer valid;
therefore, your client adapter is unable to LEAP authenticate.
Recommended Action
When the LEAP login screen appears, enter your new username and password
and click OK. The client adapter should authenticate using your new credentials.
Error Message
The user name and password entered for saved profile '
xxx
' are
no
longer valid and have
failed the LEAP authentication. Please enter a new user name
and password. Please also remember to change them
permanently in the saved profile
using the
ACU Profile Manager.
Explanation
The username and password for your current profile, which uses saved credentials, have
expired or are no longer valid; therefore, your client adapter is unable to LEAP authenticate.
Recommended Action
When the LEAP login screen appears, enter your new username and password
and click OK. The client adapter should authenticate using your new credentials. Then edit the
profile in ACU by changing the username and password on the LEAP Settings screen and save your
changes.