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Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
OL-1394-04
Chapter 9 Troubleshooting
Error Messages
Error Message
Please check either Support Hardware Token or Support Software Token.
One of them must be selected.
Explanation
While the client adapter was being configured for PEAP authentication, the One Time
Password option was selected on the Generic Token Card Properties screen, but neither the Support
Hardware Token nor the Support Software Token option was selected.
Recommended Action
Select either the Support Hardware Token check box or the Support
Software Token check box or both.
Error Message
Your PIN has expired. Please change your PIN.
Explanation
The PIN that you have been using to authenticate has expired.
Recommended Action
Follow the instructions in the
“After Your PIN Expires (OTP Databases Only)”
section on page 6-16
to change your PIN.
For OTP Databases Using Secure Computing SofToken Version 1.3
Error Message
Could not find SofToken.exe in the program path specified. Please make
sure SofToken is installed correctly and the correct program path is entered.
Explanation
SofToken.exe is not located in the path you entered on the Generic Token Card Properties
screen.
Recommended Action
Make sure that SofToken is installed correctly; then re-enter the program path.
Error Message
Error getting data from SofToken server. Please make sure SofToken is
installed correctly and the correct program path is entered.
Explanation
An error occurred while attempting to get data from the SofToken server.
Recommended Action
Make sure that SofToken is installed correctly and the correct program path is
entered.
Error Message
Initialization of SofToken library failed. Please make sure SofToken
is installed correctly and the correct program path is entered.
Explanation
An error occurred with the SofToken program.
Recommended Action
Make sure that SofToken is installed correctly and the correct program path is
entered.
Error Message
The program path entered exceeds the maximum length allowed (255).
Explanation
The program path entered on the Generic Token Card Properties screen contains more
characters than the field allows.
Recommended Action
Re-enter the path using a maximum of 255 characters. If necessary, move
SofToken.exe to a directory with a shorter path.