Canon CXDI-40G COMPACT, Руководство по обслуживанию

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5.Troubleshooting
- 1 -
1 Gathering Information about Problems
1.1 Outline
When trouble has occurred on the market, it is recommended that the entire board or unit
(Imaging unit, OPU, Power box, Control PC) be replaced on-site to restore the user’s
operations with the minimum downtime.
It is desirable to have the bad unit brought back and repaired. (Although it depends on the
kind of the problem.)
This section explains about the information (log file) required to know what has occurred
and what to be done.
1.2 Probable problems
- System connection failure and condition setting failure during installation
- Electrical and mechanical system failure, malfunctioning, bad image, noise, and
communication error
- Software and specifications problem
1.3 Required Information
1.3.1 When Dr. Watson Error Occurs
Gather information when:
- Communication error related to Dr. Watson occurred between the OPU and the CXDI,
resulting in CXDI application failure
- Display on the OPU freezes and cannot be recovered
* Required Log files
1) Environmental information (CXDI.HOST version, hardware configuration, optional
software versions, external equipment configuration)
2) Dr. Watson log
C:\Documents and Settings\All Users\Application Data\Microsoft\Drwatson\drwts32.log
3) Event viewer system log
C:\WINDOWS\system32\config\SysEvent.Evt
4) The whole D:\Ccr folder
Depending on the timing the error has occurred, images may be saved in a folder before
dtstore. In this case, copy dttmp and dtque folder.