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Canon ColorWave 3800, Руководство по эксплуатации

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How to solve problems with jobs

Procedure

1.

When there is a problem with a job, the color of the green job queue bar in WebTools Express
turns red.
The system monitor section of WebTools Express displays the message: [User intervention
required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.

2.

On the user panel detailed information about the problem is displayed. You can use this
information to solve the problem.

NOTE

If a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see 

Media types

 on page 295

- Did you remove all the pieces of media from the paper path?

NOTE

If an error occurs that you cannot solve, please remember the error code displayed on
the user panel and contact the helpdesk for assistance.

How to solve problems with jobs

326

Chapter 8 - Solve problems

Содержание ColorWave 3800

Страница 1: ...ColorWave 3800 Operation guide 2020 Canon Production Printing...

Страница 2: ...from time to time without notice CANON PRODUCTION PRINTING SHALL NOT BE LIABLE FOR ANY DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THE CONTE...

Страница 3: ...nnect your printing system 33 Printer working area Footprint 33 Connect the mains supply cable and the network cable 34 Switch on the printing system 36 Turn off the printing system 38 Move the system...

Страница 4: ...ecurity 96 Generate a certificate request 97 Import a CA signed certificate Import the root certificate 99 Import a CA signed certificate Import the intermediate certificate 100 Import a CA signed cer...

Страница 5: ...hat are rendering intents 161 Definition of rendering intents 161 Rendering intent Perceptual photo 162 Rendering intent Saturation business graphics 163 Rendering intent Relative colorimetric 164 Ren...

Страница 6: ...a USB key 219 Print presets on the user panel 220 The Image preset for print jobs 221 Advanced settings for print jobs 222 Copy Jobs 227 Do a default copy job 227 Copy presets on the user panel 228 Th...

Страница 7: ...nner 310 Chapter 6 License management 311 Introduction to license management 312 Check your licenses 313 Save the currently active licenses 314 Get a new license file 315 Activate a new license 316 Ch...

Страница 8: ...story 342 Audit log 343 Remote Service configure the proxy 344 Remote Service check the connection 345 Remote Service allow remote assistance 346 Downloads and support for your product 347 Index 349 C...

Страница 9: ...Chapter 1 Introduction...

Страница 10: ...xpress optional you can also perform copy and scan jobs Use the ClearConnect multi touch user panel to easily configure and submit your jobs WebTools Express WebTools Express provide multiple users a...

Страница 11: ...password for daily use of the system Overview of user roles and authorizations The table below displays the different user roles and the authorizations that belong to the role User role Description Ke...

Страница 12: ...erning operations that may lead to death or injury to persons if not performed correctly To use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operati...

Страница 13: ...notes is highly recommended Body protection symbols This manual uses the following body protection symbols to indicate that it is important to protect yourself before performing a specific task or act...

Страница 14: ...ual for Windows Administration guide On the download website under the product name http downloads cpp canon Available as a PDF file in English only PlotWave ColorWave Systems Security Administration...

Страница 15: ...ability User guide On the download website under the product name http downloads cpp canon Available as a PDF file in multiple languages Online Help Accessible from the application Available in multip...

Страница 16: ...Available documentation 16 Chapter 1 Introduction...

Страница 17: ...Chapter 2 Get to know the printing system...

Страница 18: ...vice 5 toner cartridge cyan Toner cassette for cyan TonerPearls 6 toner cartridge yellow Toner cassette for yellow TonerPearls 7 toner cartridge black Toner cassette for black TonerPearls 8 toner car...

Страница 19: ...the system and the job status 13 on off button Button to start or shut down the printer This button is equivalent to the Shut down but ton in WebTools Express 14 lower right side cover Component that...

Страница 20: ...e tray drawer Drawer that gives access to the maintenance tray which collects residual toner 4 upper back cover Cover at the back of the device used to access the machine for error recovery 5 power sw...

Страница 21: ...mponent Description Function 1 media roll 1 Media placed on roll holder in first position 2 media roll 2 Media placed on roll holder in second position 3 roll holder Carries the media roll 4 roll load...

Страница 22: ...the light is off the system is ready or shutdown 2 wake up button Button to Get the printer out of sleep mode Wake the printer up to full functionality 3 USB port Insert a USB key to Print a file dire...

Страница 23: ...onent Function 6 green button touch Dynamic tile on the user panel display to Start a scan job a print job or a copy job on the user panel ClearConnect user panel Chapter 2 Get to know the printing sy...

Страница 24: ...off the scanner 2 output refeed protector Prevents that your output is refed into the scan ner 3 originals exit Exit for the scanned original 4 original feeding table Use the original feeding table t...

Страница 25: ...llers used to transport the original 5 original support rollers A set of rollers to guide the original 6 scanner top cover rollers A set of rollers in the top cover to guide the orig inal 7 original s...

Страница 26: ...ed at the back of the printer The installation of one of the finishing options is then advised Some media require a specific output delivery For example heavy media or media that requires a manual cut...

Страница 27: ...sized plots NOTE The folding device is not sup ported in combination with the Receiving rack basket take up module or Stacker Select Stacker Select Illustration The Stacker Select is a flat tray behin...

Страница 28: ...basket folding device or Stacker Select See The take up module optional and the Roll Wind module optional on page 31 Configure the roll to roll mode in WebTools Express on page 138 and Configure the r...

Страница 29: ...stand alone scanner the Scanner Professional NOTE A technician is required to install the scanner and to configure the system For more information visit http downloads cpp canon and select your produ...

Страница 30: ...igure the system After installation you have to log in as a Key operator to change the type of the finishing device For more information on folding devices visit http downloads cpp canon and select yo...

Страница 31: ...cuts and delivers each print to the selected delivery destination Configure the roll to roll mode Introduction When you want to use the take up unit your printer has to be in the roll to roll mode Wh...

Страница 32: ...e or blocking an exit With the delivered earthquake protection rings you can fix the printer to the building to safely secure the printer on its original place These rings can be mounted during instal...

Страница 33: ...00 requires a floor space working area of at least 3100 mm x 2260 mm or 122 inch x 89 inch 500mm 19 7 2260mm 89 3100mm 122 500mm 19 7 2100mm 82 6 500mm 19 7 775mm 30 5 1260mm 49 6 500mm 19 7 485mm 19...

Страница 34: ...cover up B 2 Plug the mains supply cable into the power connection at the back of the printer C 3 Plug the other side of the mains supply cable into the wall socket 4 Make sure one end of the network...

Страница 35: ...the network cable into the network connection at the left back of the printer D to connect the printer to your company network Connect the mains supply cable and the network cable Chapter 2 Get to kno...

Страница 36: ...gged in Make sure the network cable is plugged in For more information see Connect the mains supply cable and the network cable on page 34 Procedure 1 Switch on the power switch at the back of the pri...

Страница 37: ...2 Press the on off button at the front of the printer to start the system Switch on the printing system Chapter 2 Get to know the printing system 37...

Страница 38: ...to take a few steps Procedure 1 Press the on off button at the front of the printer to switch the printing system off NOTE You can also use the Shut down button in WebTools Express IMPORTANT Wait unt...

Страница 39: ...2 Switch off the power switch at the back of the printing system Turn off the printing system Chapter 2 Get to know the printing system 39...

Страница 40: ...e printing system off on page 38 and Disconnect the network cable and the mains supply cable on page 332 Close the media drawers NOTE Be aware of the size of the printer working area see Printer worki...

Страница 41: ...rinter working area 6 Pull out the left foot 1 until it touches the ground and locks 2 You should hear a click when it locks into place NOTE If you do not hear a click place your foot on the foot of t...

Страница 42: ...7 Place the foot cover Place the pin into the notch 8 Place the pin into the notch to mount the left side cover Pin Notch Move the system 42 Chapter 2 Get to know the printing system...

Страница 43: ...9 Push the cover into place 10 Repeat action 6 till 9 for the right side cover Move the system Chapter 2 Get to know the printing system 43...

Страница 44: ...m states warming up cleaning etc and the active job when present When you tap the active job the job queue appears with the list of waiting jobs When you tap the active job the pause tile appears with...

Страница 45: ...you can tap the tile twice and a new window with presets or settings opens 4 Smart Access The dynamic Smart Access changes specifically for a print copy or scan job and helps you to quickly start a jo...

Страница 46: ...and printer status View information on the job and the printing system such as Job information of the active job The printer status e g printing toner low folder connected etc 2 system menu Tap the sy...

Страница 47: ...The setup menu gives general information on the printer In the list you can get access to Switch between first and second language Counters Test prints Finishing device Media calibration Roll to roll...

Страница 48: ...tap the settings of a listed job the window with print presets and advanced settings opens No Component Function 1 preset tiles The preset tiles show the default settings for your job The presets are...

Страница 49: ...a list with all the advanced settings opens For Scan the advanced settings are already visi ble The advanced settings are categorized and presented as tiles When you tap a tile you can fine tune the...

Страница 50: ...age to see it in more detail You can shift between the various job files that are part of one location Swipe left or right to view the other job files Tap the Edit tile in the job pane to open the pre...

Страница 51: ...s can also use their own private and internal clouds Working with the cloud on the ColorWave 3800 is very easy Procedure Description Via Connection Make a connection between your preferred cloud appli...

Страница 52: ...The cloud 52 Chapter 2 Get to know the printing system...

Страница 53: ...Chapter 3 Define your workflow with WebTools Express...

Страница 54: ...o change settings in WebTools Express you must log in with one of three predefined user roles For more information see About the users on page 11 Monitor the status of the printing system How to acces...

Страница 55: ...Firefox The following languages are supported Dutch UK English German French US English Spanish Danish Italian Swedish Norwegian Finnish Portuguese Polish Hungarian Czech Japanese Simplified Chinese...

Страница 56: ...mart card reader plugged into the USB port on the printer Contactless card A valid contactless card must be hold close to a contactless card reader plugged into the USB outlet These authentication met...

Страница 57: ...WebTools Express that correspond with his user role without having to log in again For more information about network authentication refer to the PlotWave ColorWave Systems Security Administration gu...

Страница 58: ...fication of a setting it is advised to log out again Procedure 1 Click the log out hyperlink in the top right hand corner of the screen or 2 Close the screen of your internet browser Log out after you...

Страница 59: ...rmissions for Service Allow Service technician to reset passwords Yes Otherwise the machine has to be reinstalled Procedure 1 Open the Configuration Connectivity tab 2 Under the Passwords section sele...

Страница 60: ...ed Printed Indicates that the job has been printed Attention needed General error message Account data missing State when the account data for the job is missing Overview of the job states in the Job...

Страница 61: ...ctionality is available due to printer sleeping Warming up State when not all functionality is available due to print er warming up Initializing State when the system software is initializing Printer...

Страница 62: ...is not possible A tooltip is available with extra information Remote assistance to the system is enabled and currently accepting a connection The E shredding states Icon Description no icon E shreddin...

Страница 63: ...ator To remotely shut down the printing system you can click on Shut down in the Support tab of WebTools Express To restart the printing system you can click on Restart in the Support tab of WebTools...

Страница 64: ...bTools Express are default values for the general system behavior You can define a number of job settings in the printer drivers or the job submission tools The settings defined in the printer drivers...

Страница 65: ...settings group you want to edit for example Preferences System defaults Regional settings 2 Click directly on the value of a setting when you want to edit a single setting or click Edit in the settin...

Страница 66: ...configuration in the upper right hand corner of the screen A window opens 3 Scroll through the list of settings The first column displays the setting and the second column displays the values A indic...

Страница 67: ...s and the passwords for external locations are excluded from the file for security reasons License information is not included in the file either Procedure 1 Open the Configuration tab or the Preferen...

Страница 68: ...r Power user The loaded settings depend on the login profile Only the settings corresponding to the user login are loaded Procedure 1 Open the Configuration tab or the Preferences tab 2 Click on Resto...

Страница 69: ...restore the System Administrator settings To restore all the factory default settings you must log in as a Power User Procedure 1 Open the Configuration tab or the Preferences tab 2 Click on Restore...

Страница 70: ...you want your jobs to be printed Collate Select On sort by set to sort your output by set 123 123 Select Off sort by page to sort your output by page 11 22 33 Print delivery Select Top Delivery Tray T...

Страница 71: ...ck edit in the upper right hand corner Setting Description Scale Select Automatic scale to the media size to scale the image to the media Select Automatic scale down when image is larger than media to...

Страница 72: ...y Select Print Assistant to automatically select the best print quality based upon the content of the file or manually choose a print quality yourself The choice of the print quality affects the speed...

Страница 73: ...the Preferences Copy job defaults settings tab Click Edit in the upper right hand corner of the General copy job settings Setting Description Media selection policy Select Next larger to continue pri...

Страница 74: ...settings section Setting Description File extension for scan to PDF Enter any text string The string is the file extension for scan to PDF default PDF File extension for scan to TIFF Enter any text st...

Страница 75: ...printer Jobs in a Smart Inbox You can use Smart Inboxes to manage your jobs When you open the Jobs tab in WebTools Express the Smart Inbox section displays an overview of the Smart Inboxes Define one...

Страница 76: ...r jobs in the Queue section In the Job queue and Scan queue you get an overview of the jobs waiting to be printed or scans waiting to be sent The options listed at the top of the queue section allow y...

Страница 77: ...Inbox you can use the options listed at the top of the Smart Inbox section to print edit send to save or delete the jobs NOTE Depending on the selected job the available actions can differ Get an ove...

Страница 78: ...nbox section are while empty only visible on your personal browser Once there is a job in the specific Smart Inbox that Smart Inbox also becomes visible on the user panel and in other browser sessions...

Страница 79: ...re not permanent Once the Smart Inbox is empty it will disappear from the user panel and from not personal browser sessions Step Action 1 Select the Jobs tab 2 Click on Create new job in the Publisher...

Страница 80: ...nbox is empty it will be available on the user panel and in the browser sessions Step Action 1 Open the Configuration Smart Inbox tab 2 Click on Create new A window opens 3 Enter a Name recognizable f...

Страница 81: ...art Inbox cannot be deleted and will always be present Close a Smart Inbox in the Jobs tab Smart Inbox section Step Action 1 Open the Jobs tab 2 Click on the X button at the right hand side of the Sma...

Страница 82: ...name When the User authentication setting is enabled rights and the available settings can differ For more information see Enable user authentication on page 89 Procedure 1 Open the Preferences Syste...

Страница 83: ...y Manual for Windows Procedure 1 Open the Configuration Connectivity tab 2 Click Edit in the upper right hand corner of the Network adapter section the Network adapter IPv4 section or the Network adap...

Страница 84: ...Step Action Value 1 Select Tools Internet Options Security Local intranet Custom Level 2 ActiveX controls and plug ins Binary and script behaviors Enable 3 Downloads File download Enable 4 Miscellaneo...

Страница 85: ...TE Don t block all cookies Blocking is allowed for Cross site and social media trackers cookies from unvisited websites and all third party cookies Procedure Step Action Value 1 Select Firefox Options...

Страница 86: ...as indicated below NOTE You must enable cookies blocking of third party cookies is allowed Procedure Step Action Value 1 Select Chrome Settings Privacy and security 2 Site Settings Cookies and site da...

Страница 87: ...inimum browser security settings as indicated below NOTE Don t block all cookies Blocking only third party cookies is allowed Procedure Step Action Value 1 Select Edge Settings Privacy security 2 Priv...

Страница 88: ...select depends on the network card type Procedure 1 Open the Configuration Connectivity tab 2 Click on Edit in the Network adapter section or click on the Link speed and duplex mode setting 3 Select t...

Страница 89: ...t access to the system NOTE At least one domain has to be configured under the Domains tab for more information refer to the security manual When you set user authentication to User name and password...

Страница 90: ...f hosts allows for flexible configuration For each of the hosts you can decide whether the communication from this host to the system needs to be encrypted by IPsec Procedure 1 Open the Security Confi...

Страница 91: ...by IPsec Procedure 1 Open the Security Configuration tab 2 In the Access control section click on the IPsec setting 3 Change the IPsec setting from Disabled to Enabled The setting is enabled when you...

Страница 92: ...re shared key The key for encryption of this host connected via IPsec If empty the de fault preshared key is used For IPsec you can set the following settings Setting Description IPsec default pre sha...

Страница 93: ...actory default the e shredding function is disabled NOTE For more details on these settings please consult the PlotWave ColorWave Systems Security manual Procedure 1 Open the Security Configuration ta...

Страница 94: ...write passes Custom allows you to define the number of passes manually The factory default is DoD 5220 22 M NOTE Only set the number of overwrite passes to a number higher than 1 if your security poli...

Страница 95: ...ity policy requires it An increase of passes can affect the performance Note that more passes take more time Before you begin Make sure that E shredding is enabled For more information see Enable or d...

Страница 96: ...By default Canon delivers a Canon self signed certificate This certificate provides encryption of the print data between the client and the controller It can be easily used This self signed certifica...

Страница 97: ...address and the additional information 4 Click Ok to save The web server generates a certificate request The content of the request is displayed plain text Example fake request BEGIN NEW CERTIFICATE...

Страница 98: ...6 Send the content of this request to the Certification Authority Generate a certificate request 98 Chapter 3 Define your workflow with WebTools Express...

Страница 99: ...cate NOTE For more details on these settings please consult the PlotWave ColorWave Systems Security manual Procedure 1 Open WebTools Express 2 Open the Security Printer certificates tab 3 Click on Imp...

Страница 100: ...mport the root certificate Complete all procedures to successfully import the certificate Procedure 1 Open WebTools Express 2 Open the Security Printer certificates tab 3 Click on Import CA signed cer...

Страница 101: ...Open WebTools Express 2 Open the Security Printer certificates tab 3 Click on Import CA signed certificate A window opens 4 Select CA signed certificate in Certificate type 5 Select Yes to validate th...

Страница 102: ...import the root certificate Complete all procedures to successfully import the certificate Procedure 1 On each workstation open the web browser 2 Open the Certificates option of the browser For Inter...

Страница 103: ...ertificate present Displays whether an identity certificate file is present on the controller Valid from Displays the start date of the validity period Valid until Displays the end date of the validit...

Страница 104: ...reset is visible as a preset tile When you tap the default tile the other available presets are shown Set the presets in WebTools Express In WebTools Express you can make the settings for the print or...

Страница 105: ...ocedure 1 Open the Preferences Copy job defaults tab 2 Under User panel configuration Default presets for copy select the preset category you want to change for example Default layout preset 3 Select...

Страница 106: ...om image preset for copy 3 Check the box next to the Custom image preset for copy setting to enable the preset and make it available on the user panel 4 Fill in a name and description that will be use...

Страница 107: ...tting in the tooltip Procedure 1 Open the Preferences Print job defaults tab 2 Under User panel configuration Default presets for print select the preset category you want to change for example Defaul...

Страница 108: ...n Edit for example Custom image preset for print 3 Check the box next to the Custom image preset for print setting to enable the preset and make it available on the user panel 4 Fill in a name and des...

Страница 109: ...1 Open the Preferences tab 2 Select the Copy job defaults or the Print job defaults tab dependent of your custom preset 3 Under the preferred custom preset category select the custom preset setting F...

Страница 110: ...mplates on page 115 Enable or disable scan templates on page 116 Actions per template Next to this you can perform actions per template When you move the mouse pointer over the template in the list yo...

Страница 111: ...3 Enter a Name recognizable for the user 4 Enter a Description a description of the settings used 5 For the fold template Select a Template source IMPORTANT If available it is advised to use the templ...

Страница 112: ...the fold templates Select the Preferences Scan tab in WebTools Express for the scan templates 2 Click on Delete all at the right hand side 3 The system displays the message Do you want to delete all...

Страница 113: ...es Procedure 1 Select the Preferences Fold tab in WebTools Express for the fold templates Select the Preferences Scan tab in WebTools Express for the scan templates 2 Click on Export all at the right...

Страница 114: ...ferences Scan tab in WebTools Express for the scan templates 2 Click on Import at the right hand side 3 Mark the Overwrite existing templates checkbox to overwrite existing templates When you do not t...

Страница 115: ...n WebTools Express for the fold templates Select the Preferences Scan tab in WebTools Express for the scan templates 2 Click on Restore factory defaults at the right hand side 3 The system displays th...

Страница 116: ...the preferred template The template window opens 3 Under File set the Display on the user panel setting to Yes or No 4 Click on OK to confirm your entry Result When you have selected Yes the templates...

Страница 117: ...ass storage device you inserted in the user panel FTP If you select this location you can print from or scan to a shared folder on a remote workstation via FTP SMB If you select this location you can...

Страница 118: ...oose the functionalities you want to use for USB Choose Print from and scan to when you want to enable print from and scan to USB Choose Print from only if you want to enable print from USB only Choos...

Страница 119: ...rive Before you begin Make sure you enable the User authentication setting by selecting the value User name and password first For more information see Enable user authentication on page 89 Procedure...

Страница 120: ...box and not use the proxy settings 4 Under Enabled functionalities you can choose the functionalities you want to use for PlanWell Collaborate Choose Print from and scan to when you want to enable pr...

Страница 121: ...nal location FTP SMB or WebDAV 6 Enter the Path The folder path or URL to the external location For FTP use the syntax hostname path example myhost mydirectory scantofile For SMB use the syntax hostna...

Страница 122: ...he Password that belongs to the username 9 Select the Enabled functionalities Enable or disable access to the selected location for print or scan jobs 10 Click Ok to save the external location NOTE Th...

Страница 123: ...n you do not select a specific external location for a job Procedure 1 Select the Configuration External locations tab 2 Under External locations select the external location you want to set as defaul...

Страница 124: ...the default print destination when the Override destination of print jobs setting is set to No as specified in the job ticket You can find this setting under Preferences System defaults Job managemen...

Страница 125: ...f the DNS server can resolve the hostname to an IPv4 address If any of previously mentioned checks do not solve the problem enter the remote host IPv4 address instead of the hostname Missing or incorr...

Страница 126: ...Server 6 Double click or select FileZilla server exe IMPORTANT Make sure you do NOT select FileZilla Server Interface exe 7 Click Open The Add an app or Add a program window displays again 8 Scroll d...

Страница 127: ...xternal location for the Scan to operations The test of the external location cannot be performed an inter nal error has occurred Restart the system and try again Troubleshoot the creation of an FTP e...

Страница 128: ...customer s net work Check the network settings of the printer in WebTools Ex press Primary DNS suffix Preferred DNS server Subnet mask Default Gateway Check with the System administrator if the DNS s...

Страница 129: ...that the destination folder exists on the remote host The specified user account has no write permission on this lo cation For scan to file check that the remote user has write per missions on the re...

Страница 130: ...heck the path and the URL syntax There may be some strange characters in the path or an incorrect URL The user name or password is incorrect Check the remote user name and the password If the user nam...

Страница 131: ...format NOTE Every time you change the Measurement unit the controller recalculates the values from millimeter to inches and vice versa If you reverse to the original value of this setting a slight ca...

Страница 132: ...a suitable time out period that does not interfere with the print productivity Procedure 1 Open the Security Configuration tab 2 Click on Edit in the User access configuration section or click on the...

Страница 133: ...the selected time due to power saving regulations the printer must always shut down once in twenty four hours NOTE If the printer was manually powered on outside the defined working hours the printer...

Страница 134: ...cally switch off instead of going to sleep mode after the selected Go into sleep mode after period has elapsed NOTE The value you set for the sleep mode timer must be higher than the energy save mode...

Страница 135: ...media request timeout setting determines whether the printer either deletes the job from the Job queue or puts the job in attention state Procedure 1 Open the Preferences System defaults tab 2 Click...

Страница 136: ...2 inch core diameter is enabled the printer will ask the used core size when loading a media roll Procedure 1 Open the Configuration Printer setup tab 2 Click on Edit in the Media section or click on...

Страница 137: ...n settings in WebTools Express Procedure 1 Open the Preferences Print job defaults tab 2 Go down to the list of pen numbers 3 Click on the value of the pen number that you want to change The pen setti...

Страница 138: ...even when you set the Top delivery tray as output location for your prints To calibrate the printer the roll to roll mode must be disabled When the printer is in roll to roll mode you have to cut the...

Страница 139: ...the print is delivered unfolded When enabled the Finishing Assistant overrules the default rotation and alignment settings for folded output Procedure 1 Open the Preferences Print job defaults tab 2 C...

Страница 140: ...correct way Use the settings overview explanation below When you have selected Template source Custom template the following settings are available Folding Folding package Description Example Full fo...

Страница 141: ...ssible when Folding method is With same size back A B Disabled No glued strip Folding method Description Example Compact fold Folded package but the last fold backside is shorter With same size back D...

Страница 142: ...nd ing edge size A So the back panel consists of the package width size plus the binding edge size A B Only visible when the selection in Folding method is set to With binding edge A B Delivery NOTE N...

Страница 143: ...selected Template source Template embedded in folding device the following settings are available Description Embedded template ID The ID number of the program that is embedded in the folding de vice...

Страница 144: ...when printing landscape setting defines the position of the legend when a sheet enters the folding device This is to make sure that after folding the legend is on top of the folded package For exampl...

Страница 145: ...ality fast 6 450x600 Indoor Banners Economy Back lits High quality 6 600x600 Indoor Banners Economy Back lits In the print quality range from High speed to High quality the quality increases while the...

Страница 146: ...the Print quality setting 3 Select Automatic to automatically select the best print quality Economy fast Production Quality based upon the content of the file or manually choose a print quality yours...

Страница 147: ...ill print in normal mode with a maximum plot length of 22 meter For the printer to be able to print long prints the print quality can be reduced Procedure 1 Open the Preferences Print job defaults tab...

Страница 148: ...rinter requests to load new media Always ask to replace the empty roll The job is stopped and the printer requests to load new media This setting has no influence on jobs for which only a media size w...

Страница 149: ...ult setting Select this value if you have both small and large print jobs High Select this value when you have more large print jobs and you want to reduce the risk of having to abort the file transfe...

Страница 150: ...otation Long edge first with additional 180 rotation Automatic media saving Automatic media saving with additional 180 rotation Procedure 1 Open the Preferences Print job defaults tab Print job defaul...

Страница 151: ...f the sheet You can choose the following alignment settings Alignment mode Top left Top Top right Left Center Right Bottom left Bottom Bottom right Procedure 1 Open the Preferences Print job defaults...

Страница 152: ...ERsync based PlotWave products Both choices of the PDF render engine support wipeout correction Procedure 1 Open the Preferences Print job defaults tab 2 Click on Edit in the PDF General section or cl...

Страница 153: ...cessing performance is more important than print quality Large and complex PDF files are processed faster and use less memory NOTE You can only change the transparency flattening when the PDF render e...

Страница 154: ...r can fine tune the Print Assistant to optimize further speed and quality to his personal needs The Print Assistant will be the default mode for the ColorWave 3800 The number in the Print Assistant be...

Страница 155: ...tem For example D prints in landscape on E and C prints in landscape on D You are not required to cut the media by hand 3 Use the Long edge first setting or the Long edge first with additional 180 rot...

Страница 156: ...he file you want to print input color space RGB CMYK or Grey color space to the output color space of the ColorWave 3800 CMYK color space This conversion can require approximations in order to preserv...

Страница 157: ...primary colors red green and blue All three colors are required to produce white and the absence of all three produces black In additive mixing the RGB colors are the primary colors and cyan magenta...

Страница 158: ...r space developed by Adobe in 1998 Adobe RGB has a larger gamut than sRGB Adobe RGB is included in more medium range digital cameras and many professional graphic artists prefer Adobe RGB for its larg...

Страница 159: ...Coat ed1v2 This setting indicates an offset press standard frequently used in the US to print separations and proofs on coated media grade 1 CMYK SWOP2006 Coat ed3v2 This setting indicates an offset p...

Страница 160: ...is mode will look dull and grayish Graphics colors Use this setting to get a print with photo realistic colors Advised for photos or graphic art presentations If you select Graphics colors you can als...

Страница 161: ...some of the defined input colors will be outside the ColorWave 3800 color space These out of gamut colors are called a gamut mismatch When a gamut mismatch occurs the rendering intent setting decides...

Страница 162: ...best results for photos artwork GIS or images Perceptual rendering tries to preserve some relationship between out of gamut colors even if this results in inaccuracies for in gamut colors Rendering in...

Страница 163: ...ot advised for photos because this setting does not try to keep color realism The color saturation can come at the expense of changes in hue and lightness which is normally an unacceptable trade off f...

Страница 164: ...lign the old white point the location of the most pure and light white in a color space with the new white point and to keep the relative positions of the colors The Relative colorimetric rendering in...

Страница 165: ...lation of paper white As a result of that white areas can become yellowish be cause the printer tries to emulate the whitepoint of the input profile This setting provides the highest accuracy in rende...

Страница 166: ...pe you select via the OMP Media Profile file The output profile is applied automatically but it is important that you load the correct media on the ColorWave 3800 and that the correct OMP file is avai...

Страница 167: ...he Driver Select for Microsoft Windows and the Publisher Select job submission application offer the same color management settings but now file type independent NOTE It is only important to know what...

Страница 168: ...se the embedded color profile for your print job for example embedded profile created with Adobe Illustrator you can choose between 2 options You can use the Driver Select for Microsoft Windows where...

Страница 169: ...pci Edmics C4 c4 TIFF tif PostScript 3 ps li censed PDF pdf licensed JPEG jpg jpeg Depending on the file type of the job the default settings of one of the 4 file type paths in WebTools Express is us...

Страница 170: ...edit the document You can set the following parameters in the application Set color or black and white Define the input profile RGB input data or CMYK input data see What is an input profile standardi...

Страница 171: ...PDF Color management settings Color management settings for PDF files RGB input on page 177 Color management settings for PDF files CMYK input on page 178 Color management settings for PDF files Gray...

Страница 172: ...dization Color feel Rendering intent CAD colors RGB sRGB Adobe RGB Graphics colors Perceptual photo Saturation business graphics Absolute colorimetric Relative colorimetric None managed by application...

Страница 173: ...dization Color feel Rendering intent CAD colors RGB sRGB Adobe RGB Graphics colors Perceptual photo Saturation business graphics Absolute colorimetric Relative colorimetric None managed by application...

Страница 174: ...ed SWOP US Web uncoated ISO Coated v2 300 ECI ISO Coated v2 ECI PSO Uncoated ISO12647 ECI Uncoated FOGRA29 GRACoL2006 Coated1v2 SWOP2006 Coated3v2 SWOP2006 Coated5v2 Graphics colors Perceptual photo S...

Страница 175: ...dization Color feel Rendering intent CAD colors RGB sRGB Adobe RGB Graphics colors Perceptual photo Saturation business graphics Absolute colorimetric Relative colorimetric None managed by application...

Страница 176: ...ed SWOP US Web uncoated ISO Coated v2 300 ECI ISO Coated v2 ECI PSO Uncoated ISO12647 ECI Uncoated FOGRA29 GRACoL2006 Coated1v2 SWOP2006 Coated3v2 SWOP2006 Coated5v2 Graphics colors Perceptual photo S...

Страница 177: ...dization Color feel Rendering intent CAD colors RGB sRGB Adobe RGB Graphics colors Perceptual photo Saturation business graphics Absolute colorimetric Relative colorimetric None managed by application...

Страница 178: ...ed SWOP US Web uncoated ISO Coated v2 300 ECI ISO Coated v2 ECI PSO Uncoated ISO12647 ECI Uncoated FOGRA29 GRACoL2006 Coated1v2 SWOP2006 Coated3v2 SWOP2006 Coated5v2 Graphics colors Perceptual photo S...

Страница 179: ...one no profile used sGray Adobe Gray 20 Graphics colors Perceptual photo Saturation business graphics Absolute colorimetric Relative colorimetric NOTE Rendering intent is only valid for standardizatio...

Страница 180: ...ange over time Contact your local representative where you can download new profiles When a new media type becomes available that you want your ColorWave 3800 to support you can install the correspond...

Страница 181: ...a recognizable Media type ID This ID will be displayed in the OJT ticket so it is advised to align the media type ID with the media name 7 Change the other default media properties when required only...

Страница 182: ...he media box to choose the right media category When it is difficult to decide use the overview to choose the correct category Media category Characteristics Paper Can be torn by hand Is humid sensiti...

Страница 183: ...e e g transparent papers The type of media is not flat by nature Lay a large sheet 1 m flat on a table to check e g Tyvek Media touches caused by wrinkling occur Wrinkling because of special media e g...

Страница 184: ...icky coating Media that cannot be cut Media with high toner crystallization will show marks on the output Vacuum suction The vacuum sucks the media onto the print surface and assures reliable cut ting...

Страница 185: ...vailable on the user panel and in the print job submission applications If you Disable a media profile it will no longer be available on the user panel and in the print job submission applications 4 C...

Страница 186: ...n 5 Select the media profile and click Open 6 Click the check box of the new or updated media profile and click the Enable button to make the media profile available on the user panel Result A warning...

Страница 187: ...edia size to automatically detect the roll width when you load your custom media roll Procedure 1 Open the Media Media sizes tab 2 Click on Create a size 3 Enter a name recognizable for the user This...

Страница 188: ...so create custom media sizes Procedure 1 Open the Media Media sizes tab 2 Under Supported media sizes a list with the supported media sizes is displayed 3 You can enable or disable media sizes to tune...

Страница 189: ...s Publisher Express can be accessed via the browser on your mobile device The following are required in order for this to work A Wi Fi infrastructure connected to the printer s network A compatible mo...

Страница 190: ...he user activates Wi Fi on the mobile device and connects to the network The user opens Publisher Express on the device s web browser With Publisher Express the user can print a file from the mobile d...

Страница 191: ...n the QR card NOTE Enter information according to your IT policy Contact your system administrator for more information Mobile section in WebTools Express Setting Action Wi Fi name on QRC sheet Enter...

Страница 192: ...easy access to the printer Before you begin You need to edit the settings for the connectivity information in WebTools Express first Only a System Administrator or Power User can edit the information...

Страница 193: ...scan application on your mobile device Scan the QR code displayed on the QR card Publisher Express opens in the web browser of your mobile de vice When requested enter the password on the QR card in...

Страница 194: ...Connect your mobile device to Publisher Express 194 Chapter 3 Define your workflow with WebTools Express...

Страница 195: ...Chapter 4 Use the printing system...

Страница 196: ...art Access Procedure 1 Feed the original face up and centered on the original feeding table 2 The scanner takes the original The width of the original is automatically detected and displayed in the Sm...

Страница 197: ...ified time out period You can change the settings of your copy or scan job before you feed the originals Procedure 1 Feed the first original face up and centered on the original feeding table 2 The sc...

Страница 198: ...th the embedded knife equals yes Procedure 1 Tap on the dynamic bar of the user panel The queue opens and the Cut icon is visible in the dynamic bar 2 Tap on the Cut icon in the dynamic bar to cut the...

Страница 199: ...gigabyte Illustration Procedure Step Action Remarks 1 Open the Jobs tab This tab displays the following The Publisher Express section An overview of all jobs that are currently available in the Job an...

Страница 200: ...907 951 crf pci Edmics C4 c4 TIFF tif PostScript 3 ps licensed PDF pdf licensed JPEG jpg jpeg 4 Select the Preset and change the Settings if necessary Job settings that you change in Publisher Ex pres...

Страница 201: ...ore information on how to create a Smart Inbox see Create and open a Smart Inbox on page 78 Procedure 1 Select the Jobs tab in WebTools Express 2 Click on Open Smart Inbox 3 Click on the white field a...

Страница 202: ...Use Publisher Select 3 to Connect to the printer Set up the application settings to your preferences Check the media and ink available in the printer Create a job Submit your job to the printer Use P...

Страница 203: ...just the print settings 6 Check the print preview 7 Click on the green print button to print the job 8 Track and manage a submitted job in the submitted jobs list Use Publisher Select 3 to send a prin...

Страница 204: ...ndows go to http downloads cpp canon and select your product Procedure 1 Open the file that you want to print in the source application AutoCAD or any other Windows application 2 From the File menu of...

Страница 205: ...t enabled box of the Troubleshooting section to overrule the default values for the job settings 6 Check all tiles in the printer driver and change the settings if necessary 7 Click OK to send the pri...

Страница 206: ...le menu of the application click Print 3 Select the product name of your printer in the Printer area of the Print dialog box 4 Click Properties and Advanced When you select Properties you can define t...

Страница 207: ...t all PDF PLT HPGL1 2 TIFF JPEG and DWF files NOTE Supported file types can vary depending on your system and active licenses Before you begin Download Publisher Mobile from the Play Store for Android...

Страница 208: ...or define the printer model Define the number of rolls Indicate if there is a folding device 8 Save the settings Your printer is added NOTE You can also open WebT ools Express Tap the hy perlink in t...

Страница 209: ...nt job is sent to the Smart Inbox named Mobile in WebTools Express It is not printed Connect to WebTools Express from a workstation Enter the accounting information to print the job Illustration Proce...

Страница 210: ...lt Your document is printed Your print job appears on the user panel and in the job queue of WebTools Express while it is being printed Print from your mobile device 210 Chapter 4 Use the printing sys...

Страница 211: ...ings in the list A wizard opens with the required information How to send a print job via FTP You can print the files through FTP in the following ways Via a command line prompt Via an FTP application...

Страница 212: ...tings are leading NOTE You must enable printing through LPR in WebTools Express How to send a print job via LPR Type the following line command after the Command prompt lpr S hostname or IP address P...

Страница 213: ...heir own private and internal clouds Before you begin Create an external location via WebDAV in WebTools Express to enable your cloud connection with the printer For more information see Create an ext...

Страница 214: ...me and password configured and enable the home folder as a location first For more information see Enable and edit the Home folder on page 119 Procedure 1 Log in on Publisher Express or any of the oth...

Страница 215: ...ot print job submission Issue Solution Unable to print a PDF file using Adobe Acrobat reader When you submit the print job File Print make sure you check the box Choose paper source by PDF page size i...

Страница 216: ...t 3 to send a print job on page 206 Publisher Mobile Use Publisher Mobile to send a print job on page 207 Publisher Express Mobile version Print from your mobile device on page 209 Or submit a job via...

Страница 217: ...of your job Default the public Smart Inbox The jobs are listed in a new window 3 Select your job from the list 4 Tap the green button next to the job settings Do a default print job Chapter 4 Use the...

Страница 218: ...n WebTools Express For more information on how to submit a print job via Publisher Express see Use Publisher Express to send a print job on page 199 Do a default print job with direct print Step Actio...

Страница 219: ...e USB location is active 2 Tap on the USB location in the print Smart Access A window with a list of the folders and files present on your USB key opens Swipe through the list and find the correct fil...

Страница 220: ...divided into four categories Media Layout Image Finishing You can change the presets for all of these categories in WebTools Express For more information on The preset concept What you need to know ab...

Страница 221: ...prints can be made The Print Assistant automatically determines the best print quality for your job Fast CAD Color Use the preset for color CAD drawings when productivity is an impor tant factor Norma...

Страница 222: ...n the printer You can find a detailed description of each setting in WebTools Express Preset category Media Setting Settings values Function Media type Any type List of media types The type of media y...

Страница 223: ...000 mm or 8 3 to 7874 inches Add a leading strip Adds a blank strip at the beginning of the out put From 0 to 400 mm or 0 to 16 inches Add a trailing strip Adds a blank strip at the end of the output...

Страница 224: ...ifts the image in the horizontal direction af ter alignment to one of the positions given in Alignment From 1067 mm to 1067 mm or 42 to 42 in ches Vertical shift Shifts the image in the vertical direc...

Страница 225: ...conomy fast Economy Production fast Production Quality fast Quality High quality fast High quality Define the print quality of your output Select Print Assistant for an automatic op timal print qualit...

Страница 226: ...values Function Delivery Top Delivery Tray Location on top of the printer that deposits the sheet face down NOTE Not all media types can be delivered to the Top Delivery Tray Back output or Fold Selec...

Страница 227: ...t are used in the job settings section of your job Procedure 1 Feed the original face up and centered on the original feeding table The copy tile with the copy Smart Access is automatically selected o...

Страница 228: ...divided into four categories Media Layout Image Finishing You can change the presets for all of these categories in WebTools Express For more information on The preset concept What you need to know ab...

Страница 229: ...set for the full range of a photo like originals with high color accuracy Fast CAD Use the preset for color CAD drawings when productivity is an impor tant factor Line information is enhanced and back...

Страница 230: ...on the printer You can find a detailed description of each setting in WebTools Express Preset category Media Setting Settings values Function Media type Any type List of media types The type of media...

Страница 231: ...When set to Custom you must enter the sizes manually Custom cut length Cuts the print at the defined length From 210 to 20 000 mm or 8 3 to 7874 inches Add a leading strip Adds a blank strip at the be...

Страница 232: ...tom Erase a strip from the bottom of the original From 0 to 400 mm or 0 to 16 inches Left Erase a strip from the left side of the original From 0 to 400 mm or 0 to 16 inches Right Erase a strip from t...

Страница 233: ...t Shifts the image in the horizontal direction af ter alignment to one of the positions given in Alignment From 1067 to 1067 mm or 42 to 42 inches Vertical shift Shifts the image in the vertical direc...

Страница 234: ...colored areas For pure CAD originals Normal is mostly sufficient Select Normal when productivity is an impor tant factor Print qual ity Automatic High speed Economy fast Economy Production fast Produ...

Страница 235: ...choosing the correct orig inal type see The original type on page 242 Back ground compensa tion Automatic On Off Reduce the background noise of the image Default is Automatic Dependent of the chosen O...

Страница 236: ...ner Standard Select the width of the original as a standard size NOTE Depends on the media type and size you have configured in WebTools Express Custom The width of the original is a custom size You c...

Страница 237: ...ginal types Photo Artwork Blueprint Lighter Darker Value from 5 to 5 Define the lightness and the contrast of a copy Increase the value for lighter prints and de crease for darker prints When you make...

Страница 238: ...the left Area to erase Y origin From 0 to 6000 mm or 0 to 250 inches The origin of the area to erase on the vertical axis starting from the top Area to erase width From 0 to 914 mm or 0 to 36 inches...

Страница 239: ...e Top Delivery Tray Back output or Fold Select the Back output to deliver your output face up at the back of the printer Select the folding device when it is configured and you want to fold your outpu...

Страница 240: ...iginal document Image preset Optimize under Show all settings Folded CAD drawing Fast CAD with large area fills Normal color For folded originals set the origi nal type to Folded lines text When you w...

Страница 241: ...ype to Colored origi nal When you want to emphasize col ors set Color highlighting to On CAD originals with a non uniform background Fast CAD B W Set original type to Dark original Diazo copies Chines...

Страница 242: ...Folded Lines text Original type Definition Photo Used for photos and high resolution prints Photo gives a softer con trast than artwork Artwork Used for artwork like colored originals with more define...

Страница 243: ...loudy background Folded lines text Used for monochrome CAD drawings with folds Lines and wrinkles are suppressed For folded color CAD drawings use Colored original Blueprint Used for classic blueprint...

Страница 244: ...Procedure 1 Feed the original face up and centered on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap the Layout preset 4 Tap Half size 5 Define the number...

Страница 245: ...iginal face up and centered on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap Show all settings A list with settings opens 4 Tap Cut size under the Layout p...

Страница 246: ...use this setting to copy a specific area of the original For more information see Make a copy of a specific area of an original on page 247 Procedure 1 Feed the original face up and centered on the or...

Страница 247: ...A window with a list of presets opens 3 Tap Show all settings A list with settings opens 4 Tap Remove strip under the Layout preset The Top strip The Bottom strip The Left strip The Right strip 5 Sele...

Страница 248: ...face up and centered on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap Show all settings A list with settings opens 4 Tap Area to erase under the Image pre...

Страница 249: ...for copy jobs on page 230 Procedure 1 Feed the original face up and centered on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap Show all settings A list with...

Страница 250: ...even and high quality output Before you begin Use the Diazo mode for originals that have a changing cloudy background Dark and light Diazo originals or other light or dark originals with a changing ba...

Страница 251: ...or color highlighting will make the colors more saturated When the Color mode is set to Grayscale colors will be copied darker than the grayscale information on the original The setting is disabled fo...

Страница 252: ...s 3 In the job pane on the right tap Create set The green button changes color and displays Add 4 Tap the green button to start scanning 5 When the printer releases the original insert the next origin...

Страница 253: ...face up and centered on the original feeding table 2 Select the scan tile on the user panel The scan Smart Access is visible 3 Select the preferred template in the Smart Access and tap the green butt...

Страница 254: ...y installed and by default visible on the user panel Customize the use of templates to your needs first Create a new template For more information see Create a new template on page 111 Make templates...

Страница 255: ...formation on this see File type on page 265 Category File Setting Settings values Settings values Function File type File type TIFF PDF PDF A JPEG CALS The file type of the scanned image The list of f...

Страница 256: ...hanging Color mode may reset File type Compression for TIFF and Compres sion for PDF Category Original Setting Settings values Function Original type Folded lines text Lines text Map Colored original...

Страница 257: ...he original is a standard size Selection of available standard sizes NOTE Depends on the media type and size you have configured in WebTools Express Custom The width of the original is a custom size Y...

Страница 258: ...f the original From 0 to 400 mm or 0 to 16 inches Remove right strip Erase a strip from the right side of the origi nal From 0 to 400 mm or 0 to 16 inches Mirror On Off When On the image is mirrored a...

Страница 259: ...5 Define the lightness and the contrast of a scan Increase the value for lighter prints and de crease for darker prints When you make a scan darker the information becomes darker while the background...

Страница 260: ...lor mode is set to Grayscale colors will be scanned darker than the grayscale informa tion on the original The setting is disabled for the original types Photo Artwork Blueprint Category Workflow Sett...

Страница 261: ...Original document 01 Fast CAD B W Black and white CAD drawings when productivity or a small file size is an important factor Line information is enhanced and background is suppressed For black and whi...

Страница 262: ...D color to B W Color CAD drawings maps business graphics etc to make a black and white scan 10 CAD color high light Color CAD drawings with marks from maker pens Colors become more saturated 11 Photo...

Страница 263: ...Definition Photo Used for photos and high resolution prints Photo gives a softer con trast than artwork Artwork Used for artwork like colored originals with more defined color areas and transition be...

Страница 264: ...lly for Diazo originals Originals with a changing cloudy background Folded lines text Used for monochrome CAD drawings with folds Lines and wrinkles are suppressed For folded color CAD drawings use Co...

Страница 265: ...ion method for the file type that is selected The automatic compression value can be found on the user panel under the scan tile Tap the scan tile twice and select File type in WebTools Express in the...

Страница 266: ...e JPEG Maximum High Medium Low JPEG Not applicable Not applicable Maximum High Medium Low Color mode Black and White Color mode File type Organization Compression JPEG quality Black and white TIFF Raw...

Страница 267: ...ble 2 Tap the scan tile on the user panel and select your preferred template in the scan Smart Access 3 Tap the scan tile again 4 Tap Remove strip under the Original category Remove top strip Remove b...

Страница 268: ...ge 111 Procedure 1 Feed the original face up and centered on the original feeding table 2 Insert a USB key into the USB port on the user panel The scan tile is automatically selected on the user panel...

Страница 269: ...location first For more information see Enable and edit the Home folder on page 119 Procedure 1 Log in on the printer user panel using your credentials User name and password 2 Feed the original face...

Страница 270: ...box and is visible in WebTools Express and in Publisher Express 5 Open Publisher Express on your mobile device 6 Open the preferred Smart Inbox section The scanned file is displayed here The Smart Inb...

Страница 271: ...panel Step Action Result 1 Press the stop button For scan jobs the machine stops scanning immediately 2 For print jobs a dialog box appears asking if you want to delete the job Your print job is save...

Страница 272: ...2 Tap on Clear system in the list in the right part of the display A wizard opens NOTE Make sure you have saved all the information All print and copy jobs are removed 3 Follow the steps in the wizard...

Страница 273: ...Chapter 5 Maintain the printing system...

Страница 274: ...Install system patches for security when they are available for your product on http downloads cpp canon You can update via the user panel or via WebTools Express Update Location System software User...

Страница 275: ...update of the operating system As a result all installed third party applications will be erased You can reinstall the third pay applications after the update Procedure 1 Tap the system menu thumbnail...

Страница 276: ...start the printer during the upload and update process Procedure 1 Select the Support Update tab 2 Click on the Update button for an update of the current system software 3 Browse to the packages you...

Страница 277: ...ation of the system patches 3 Browse to the location of the Operating system patch file msu Select the file and click Open 4 Click Ok to confirm or Cancel to reject your entries 5 You are now ready to...

Страница 278: ...ces No Component Description Function 1 media roll 1 Media placed on roll holder in first position 2 media roll 2 Media placed on roll holder in second position 3 roll holder Carries the media roll 4...

Страница 279: ...er Do not open the media drawer during the printing process CAUTION Watch your fingers when you handle the media roll If you want to remove an A0 media roll from position 2 make sure to bend your knee...

Страница 280: ...Procedure 1 Pull firmly on the media drawer to open it 2 Roll the media back manually to remove the media from the metal paper guide Remove a media roll 280 Chapter 5 Maintain the printing system...

Страница 281: ...he roll loading station 4 Pull the handle of the roll holder locking mechanism towards you and remove the roll holder from the core of the media roll Put the empty roll holder back into the drawer as...

Страница 282: ...5 Remove the media roll from the roll loading station Store it in a safe place so that it cannot fall over or roll away Remove a media roll 282 Chapter 5 Maintain the printing system...

Страница 283: ...e the correct media name inside the core after you unpack the media roll This way you will have the correct media information available if you replace the roll before it is empty and you want to reuse...

Страница 284: ...ox and if present remove the plug 3 Carefully remove the media roll from the box 4 If present remove the other plug and any plastic on the media roll Unpack a media roll 284 Chapter 5 Maintain the pri...

Страница 285: ...on page 188 If your media size is not present in the list you can create a custom media size For more information see Create a custom media size on page 187 IMPORTANT Do not use dented media rolls to...

Страница 286: ...ll holder into the right side of the core of the new media roll 4 Align the roll on the roll holder Place it on the corresponding media size with the help of the width indicator Release the handle of...

Страница 287: ...l Use both hands as indicated to place the media roll in the media drawer 6 Use both hands to turn the media roll backwards 1 until the media flap has passed the metal paper guide Load a media roll Ch...

Страница 288: ...ing loading 9 Follow the steps in the wizard to define the correct media Select the media type The printer detects the correct size automatically Choose whether you want a short long or no strip and t...

Страница 289: ...information see Configure the media sizes on page 188 If your media size is not present in the list you can create a custom media size For more information see Create a custom media size on page 187 I...

Страница 290: ...e core of the new media roll 4 Align the roll on the roll holder When the preferred size is indicated on the roll holder place the roll on the corresponding media size with the help of the width indic...

Страница 291: ...e sure that the roll left and right is not aligned on the striped areas Release the handle of the locking mechanism 5 Remove the tapes from the new media roll Use both hands as indicated to place the...

Страница 292: ...6 Use both hands to turn the media roll backwards 1 until the media flap has passed the metal paper guide Load a custom media roll 292 Chapter 5 Maintain the printing system...

Страница 293: ...he correct size automatically Choose whether you want a short long or no strip and tap OK NOTE When you use a custom media type for the first time the printer will perform the calibration automaticall...

Страница 294: ...quest to get a knife to make a manual cut Get the knife and tap OK on the user panel The printer transports the media A small strip is visible at the back output 2 Use the knife to cut the media Cut t...

Страница 295: ...lsius or 80 degrees Fahrenheit and relative humidity is between 30 to 60 percent Avoid dust and direct sunlight Wrap unused paper in plastic to prevent it from absorbing moisture Application Typical m...

Страница 296: ...g m Wallpaper Uncoated non woven fleece Self adhesive textile wallpaper Soft signage Common uncoated and coated PET textile Natural and synthetic textile like cotton polyamide and viscose Special appl...

Страница 297: ...ty temperature is not higher than 27 degrees Celsius or 80 degrees Fahrenheit and relative humidity is between 30 to 60 percent Avoid dust and direct sunlight Wrap unused paper in plastic to prevent i...

Страница 298: ...h Length inch 15inch 15 21 21inch 21 30 E1 30 inch 30 42 42inch 42 60 Other Media Width mm Length mm 310 mm x340 mm 310 340 330 mm x450 mm 330 450 440 mm x594 mm 440 594 440 mm x620 mm 440 620 450 mm...

Страница 299: ...nsparent media cannot be detected by the printer Very darkly colored media cannot be detected by the printer Shiny silver or gold coated media cannot be detected by the printer Use media that is loose...

Страница 300: ...You cannot add toner while printing Wait till the printer stops printing or abort the job You can leave the printer turned on when you refill the toner Make sure you use toner suitable for the ColorWa...

Страница 301: ...r cartridge from the printer 4 Place the new toner cartridge 5 Place the toner cartridge in the correct color position 1 cyan 2 yellow 3 black 4 magenta Replace the toner cartridge Chapter 5 Maintain...

Страница 302: ...rrectly a wizard for the maintenance tray appears on the user panel Follow the instructions on the wizard For more information see Replace the maintenance tray on page 303 Replace the toner cartridge...

Страница 303: ...rts up some toner is needed for the imaging devices to optimize print quality This is done with a so called pressure pulse wipe sequence The toner that is used to reach ready to print is collected in...

Страница 304: ...2 Push the maintenance tray drawer to unlock it 3 Open the drawer Replace the maintenance tray 304 Chapter 5 Maintain the printing system...

Страница 305: ...4 Remove the old maintenance tray 5 Place the new maintenance tray Replace the maintenance tray Chapter 5 Maintain the printing system 305...

Страница 306: ...shut 7 When the new maintenance tray is placed correctly tap OK in the wizard The old maintenance tray can be disposed of in regular office waste Replace the maintenance tray 306 Chapter 5 Maintain th...

Страница 307: ...ransparent contact plates are dirty and static the original support rollers are dirty and you use transparent originals Procedure 1 Use both hands to push up the left and right scanner open levers to...

Страница 308: ...moistened with water and firmly wrung out to clean the following parts of the scanner The original support rollers Rotate the rollers to clean them The transparent contact plates Wipe off any soiled...

Страница 309: ...caught in the scanner top cover 4 Press the scanner top cover down gently with both hands to close it NOTE Check that the left and right scanner open levers are locked into position Clean the scanner...

Страница 310: ...uch the black area of the calibration sheet with your fingers Before you use the calibration sheet wipe off any dust from the calibration sheet Procedure 1 Tap on the system menu thumbnail The system...

Страница 311: ...Chapter 6 License management...

Страница 312: ...r to create a new license file 2 Get the host ID of your system The host id is needed to create a new license file 3 Send the list of new options the license number and the host ID to your local repre...

Страница 313: ...cense is valid View all options available for your system Make a list of the new options you need Make a list of license numbers Information Description Option This field displays the name of the opti...

Страница 314: ...ation job or if you want to save the current license situation Procedure 1 Open the Support Licenses tab 2 Click on the Save button A zip file is being downloaded 3 Select a directory on your workstat...

Страница 315: ...n page 2 View which licenses you have and do not have Note the Option information and the license number down of the licenses you would like to have 3 Click on Host id and note the host id information...

Страница 316: ...search for the license file on the network 3 Browse the network and select the license file 4 Click Next read the step and click Next again 5 When the user agreement appears scroll down to the bottom...

Страница 317: ...Chapter 7 Account management...

Страница 318: ...e this separately for print jobs or for scan and copy jobs Which accounting information needs to be provided is determined by the customer via Oc Account Console Repro Desk or a third party applicatio...

Страница 319: ...print a job from a USB key you must enter the required accounting data on the user panel The accounting data fields are displayed on the user panel No No accounting data is required Log file format AS...

Страница 320: ...g The administrator publishes the account information dialog for WebTools Express the user panel and other applications The bookkeeper uses Oc Account Console to retrieve and export the log data The b...

Страница 321: ...or s workstation Purpose Oc Account Console has the following functionalities Manage preview and publish the account information dialog Retrieve and export the log files Manage the devices NOTE For th...

Страница 322: ...s and devices Values section Create values for each accounting field Import values with a CSV file Add values for each accounting field You add existing values to an accounting field Delete values for...

Страница 323: ...Start creating the statistics export The Licenses screen The license screen enables you to perform the following actions Determine the host ID necessary to receive a valid license file Select and acti...

Страница 324: ...og to the printer 4 Enable accounting in WebTools Express Result When you print via the driver Publisher Express or Publisher Select you will have to provide accounting information before you can prin...

Страница 325: ...Chapter 8 Solve problems...

Страница 326: ...el detailed information about the problem is displayed You can use this information to solve the problem NOTE If a media jam occurs often you can perform the following checks Is the media loaded corre...

Страница 327: ...can help to clean the print surface Required tools Use the supplied clean card The clean card is located in the card holder under the transparent top cover Procedure 1 Push the Top Delivery Tray towa...

Страница 328: ...ner drops on the print surface 4 Remove the toner with the clean card Remove the pollution from the print surface by moving the card into the direction of the toner cartridges Clean the print surface...

Страница 329: ...5 When the holes in the print surface are not open use the pins on the clean card to open the holes 6 Place the clean card back in the card holder Clean the print surface Chapter 8 Solve problems 329...

Страница 330: ...7 Close the transparent top cover and place the Top Delivery Tray back in its original position Clean the print surface 330 Chapter 8 Solve problems...

Страница 331: ...is damaged before you insert it Procedure 1 Use both hands to push up the left and right scanner open levers to fully open the scanner top cover A locking mechanism prevents the scanner top cover from...

Страница 332: ...r switch A is in off position 1 Disconnect the network cable from the network connection at the right back of the printer D 2 Disconnect the mains supply cable from the wall socket 3 Lift the protecti...

Страница 333: ...4 Disconnect the other side of the mains supply cable from the power connection at the right back of the printer C Disconnect the network cable and the mains supply cable Chapter 8 Solve problems 333...

Страница 334: ...int job not enough memory or disk space The file is complex and the printer does not have enough memory to process it Try to print it from an application using the Driver Se lect for Microsoft Windows...

Страница 335: ...print queue because the time out of the media request expired and the Ac tion after media request timeout is set to Delete the job Reprint the job from the submission application or from the Smart Inb...

Страница 336: ...multi page document split it into several scanned files The accounting data for the job are invalid The job has not been prin ted Correct the accounting data in the submission applica tion and reprin...

Страница 337: ...ta of all re ceived jobs You can download the data under Support Maintenance click on Download the job data Service can access the job data when you encounter problems or for maintenance NOTE Only ena...

Страница 338: ...check whether the printer is working correctly Procedure 1 Tap the system menu thumbnail on the user panel A window opens 2 In the list on the right select Test prints A wizard opens 3 Select Demo pri...

Страница 339: ...test print provides information that can help to solve quality problems Procedure 1 Tap the system menu thumbnail on the user panel A window opens 2 In the list on the right select Test prints A wizar...

Страница 340: ...Print a test print 340 Chapter 8 Solve problems...

Страница 341: ...Chapter 9 Support...

Страница 342: ...counter history list when you want to display only the groups based on your sort criterion For example if you sort your counter history list by the column Job own er and you click on Group view the c...

Страница 343: ...system Download audit events and Clear audit events Log in as a System Administrator and select the Audit log in the Security tab Click on the Download audit events button to download a comma separat...

Страница 344: ...figure proxy 2 Set up the Proxy server Automatic proxy detection select this setting when you do not know all the proxy settings You can select this setting to let the system detect the proxy automati...

Страница 345: ...is connected to Remote Service appears 3 Now the system is able to send data to the service organization For example Canon Meter Manager or Remote Service information NOTE For online viewing approval...

Страница 346: ...currently accepting a connection and two arrows appear When the connection with the service organization is established a remote service operator service technician is able to operate the system and...

Страница 347: ...ad the latest safety information for your product make sure that you read and understand all safety information in the manual entitled Safety Guide Support For support information please contact your...

Страница 348: ...Downloads and support for your product 348 Chapter 9 Support...

Страница 349: ...Audit log 343 Authorizations 11 Auto rotate set 150 Auto feed the original description 197 Automatic on Configure 133 Automatic roll switch Set 148 B Background compensation 259 Basic settings 70 C Ca...

Страница 350: ...ually 294 Cut method Sheet settings 70 Cut size 223 231 D Dark original 250 Default External location Default 123 Set a default external location 123 Default copy job procedure 227 Default copy preset...

Страница 351: ...for copy to Smart Inbox general copy job settings 73 File name for scan to Smart Inbox General scan job settings 74 File organization 265 File type 265 Finishing Fold settings 140 143 Finishing Assis...

Страница 352: ...57 Log out description 58 Long plot mode Set 147 Lower front cover 18 Lower left side cover 18 Lower right side cover 19 LPR job submission 212 M Mains supply cable 34 332 Maintenance tray 303 Mainten...

Страница 353: ...ption key 59 Passwords Change password in WebTools Express 59 Pause active job 271 PDF 152 153 troubleshoot print job 215 PDF Processing performance Optimize 153 PDF rasterization settings 153 PDF ren...

Страница 354: ...ip 231 247 256 Rendering intent Absolute colorimetric 165 Definition 161 Perceptual photo 162 Relative colorimetric 164 Saturation business graphics 163 Replace the maintenance tray 303 Replace the to...

Страница 355: ...General scan job settings 74 Stop active job 271 Strip remove a strip 267 Strip remove 246 Support Downloads 347 Manuals 347 Printer drivers 347 Switch on the printing system 36 System shut down or r...

Страница 356: ...WebTools Express 66 W WebDAV external location 117 troubleshoot configuration 130 working with the cloud 51 WebTools Express account management 319 change the language 55 Copy job defaults 73 descript...

Страница 357: ......

Страница 358: ...canon ca Canon Europe Ltd canon europe com Canon Latin America Inc cla canon com Canon Production Printing Australia Pty Ltd anz cpp canon Canon China Co Ltd canon com cn Canon Singapore Pte Ltd sg c...

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