incorrectly formatted in the .csv file), the BlackBerry Administration Service continues to process the remaining actions
that are listed in the file and displays an error message for the action that the BlackBerry Administration Service could not
process.
The import process can take a long time (more than 30 minutes) to complete if you add more than 2000 user accounts.
Fields in a .csv file that contain user account information
The BlackBerry Administration Service uses a .csv file to add user account information to the BlackBerry Enterprise Server.
The following table lists the fields in the .csv file that might be populated when you import user account information.
Field
Description
Email Address
The field specifies the email address for the user account.
SRP ID
This field specifies the SRP ID for the BlackBerry Enterprise Server that you want
to add the user account to.
Group Names
This field specifies the names of groups that you want to add the user account
to.
Activation Password Operation
This field specifies whether an activation password is required to activate the
user account and whether that password will be specified by the administrator
or the BlackBerry Administration Service. The activation password value
specified in this field can either be "specify", "none", or "generate" in lower
case only. The activation password operation must be the same on each line in
the .csv file.
If the field is set to "specify", the activation password and the expiry time (in
hours) are optional fields in the .csv file. If the activation password and the expiry
time values are not included in the .csv file, you will be prompted to specify
these values the after uploading the .csv file. If you specify the activation
password and the expiry time for the user accounts, the values must be provided
on every line of the csv file.
If the field is set to "generate", the password is automatically generated by the
BlackBerry Administration Service and the final two fields of each .csv line must
be empty. The activation password will expire if the user does not activate the
BlackBerry device on the BlackBerry Enterprise Server before the password
timeout elapses. The default value is 48 hours.
If the field is set to "none", the user account will be created without an activation
password and the final two fields of each .csv line must be empty.
To activate a BlackBerry device on the BlackBerry Enterprise Server over the
wireless network, an activation password is required.
Activation Password
This field specifies the activation password for the user account if an activation
password is required.
Administration Guide
Configuring user accounts
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