Managing your organization's
messaging environment and
attachment support
Managing message forwarding
You can define the message forwarding settings for user accounts and groups that are associated with the BlackBerry
Enterprise Server. The settings control how the BlackBerry Enterprise Server forwards email messages from users’ email
applications to their BlackBerry devices. You can also manage individual user accounts, provide support to users, control
the size of the message queue, and control the load on the BlackBerry Messaging Agent to process forwarding requests. By
default, email message forwarding is turned on when you add a user account to the BlackBerry Enterprise Server.
Users can configure message forwarding settings on their BlackBerry devices, or by using the BlackBerry Desktop
Manager or the BlackBerry Web Desktop Manager. The settings that you define override the settings that users define.
Forward email messages to a BlackBerry device when
no filter rules apply
You can configure a BlackBerry Enterprise Server to deliver incoming messages to a user’s BlackBerry device when no
email message filters apply to those messages.
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
User
.
2.
Click
Manage users
.
3.
Search for a user account.
4.
In the search results, click the name of a user account.
5.
In the
Messaging configuration
section, click
Default configuration
.
6.
Click
Edit user
.
7.
On the
tab, in the
Email message filter rules
section, click
Forward email messages to the device
.
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Administration Guide
Managing your organization's messaging environment and attachment support
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