6.
In the
Messaging configuration
section, click
Default configuration
.
7.
In the
Email services settings
section, in the
Redirect when in cradle
drop-down list, click
No
.
8.
Click
Continue to user information edit
.
9.
Click
Save all
.
Managing the incoming message queue
The incoming message queue stores email messages from an organization's mail server until the BlackBerry Enterprise
Server processes the email messages and sends them to BlackBerry devices.
Delete email messages for user accounts from the
incoming message queue
You can delete email messages for one or more user accounts from the incoming message queue. This permits you to
manage the size of the queue and to manage user accounts that have a high number of pending email messages.
When you delete pending email messages from the incoming message queue, the BlackBerry Enterprise Server does not
send the email messages to the user’s BlackBerry device. The email messages remain in the email application on the
user’s computer.
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
User
.
2.
Click
Manage users
.
3.
Search for one or more user accounts.
4.
Select the user accounts that you want to delete incoming messages for.
5.
In the
Pending data packets
list, click
Purge pending data packets for selected devices
.
If wireless calendar synchronization for a user account is turned on, the BlackBerry Enterprise Server deletes pending
meeting invitations or updates from the incoming message queue and sends them at a later time. The BlackBerry
Enterprise Server does not delete IT policies and IT administration commands from the incoming message queue.
Administration Guide
Managing your organization's messaging environment and attachment support
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