group consists of a set of preconfigured rules which specify the information that administrators can view and the tasks that
they can perform using the BlackBerry Administration Service and BlackBerry Monitoring Service.
The default groups ensure users without administrative privileges cannot escalate their permissions, for example, junior
administrators cannot escalate their roles to senior administrator roles.
Default group
Description of the default group
Administrators
This is a preconfigured group for BlackBerry Administration Service
administrators. This groups has the permissions assigned to the Security role.
Administrators in this group are responsible for ensuring all Junior Helpdesk
administrators are added to the Junior Helpdesk group.
Help desk representatives
This is a preconfigured group for help desk administrators. This group has the
permissions assigned to the Junior Helpdesk role.
Junior Helpdesk administrators in this group can perform basic administrative
tasks such as adding users to groups and assigning BlackBerry devices to
BlackBerry device users. The Junior Helpdesk role can only add users to the
Web Desktop Users group and the Junior Helpdesk group.
BlackBerry Web Desktop Manager
users
This is a preconfigured group for BlackBerry Web Desktop Manager users.
BlackBerry Web Desktop Manager users in this group do not have any
BlackBerry Administration Service administrative permissions.
Users in this group can perform basic administrative tasks on their own user
account using the BlackBerry Web Desktop Manager such as setting an
activation password or locking their BlackBerry device.
Remove a user account from a group
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
Group
.
2.
Click
Manage groups
.
3.
Click the group name.
4.
In the
Manage users in group membership
list, click
Remove users from group membership
.
5.
Search for a user account.
6.
Select the check boxes beside the display names for the user accounts that you want to remove.
7.
Click
Remove from group membership
.
Administration Guide
Managing groups and user accounts
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