Managing wireless message reconciliation
The BlackBerry Enterprise Server synchronizes email message status changes between BlackBerry devices and the email
applications on users' computers. The BlackBerry Enterprise Server reconciles message moves, deletions, and indicators
for read and unread messages every 30 minutes. By default, wireless message reconciliation is turned on.
To reduce high volumes of wireless network traffic, you can instruct users to limit how often they use the Reconcile Now
menu item in the message list on their BlackBerry devices.
Turn off wireless message reconciliation for a
BlackBerry Enterprise Server
You can turn off wireless message reconciliation to reduce wireless network traffic or to manage user accounts. If you turn
off wireless message reconciliation, users can reconcile their email messages only by connecting their BlackBerry devices
to the BlackBerry Desktop Manager or the BlackBerry Web Desktop Manager.
1.
In the BlackBerry Administration Service, on the
Servers and components
menu, expand
BlackBerry Solution
topology > BlackBerry Domain > Component view > Email
.
2.
Click the instance that you want to change.
3.
Click
Edit instance
.
4.
On the
Messaging
tab, in the
Messaging options
section, in the
Wireless message reconciliation turn on
drop down
list, click
False
.
5.
Click
Save all
.
Turn on reconciliation for email messages that are hard
deleted
Users can hard delete email messages in Microsoft Outlook and you can configure a BlackBerry Enterprise Server to
remove hard deleted messages from BlackBerry devices. If you turn on hard deletes reconciliation, the BlackBerry
Messaging Agent also deletes email messages from devices when users archive or move email messages to personal
folders in Microsoft Outlook. When you turn on reconciliation for hard deleted email messages, the BlackBerry Messaging
Agent uses recurring message scans to detect hard deleted email messages on the messaging server, and then deletes the
email messages from devices.
Administration Guide
Managing your organization's messaging environment and attachment support
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