8.
If you installed multiple BlackBerry Enterprise Server instances, select the BlackBerry Enterprise Server that you want
to add the user account to.
9.
Click
Continue.
10. Type and confirm an activation password. The password must not contain special characters. Specific BlackBerry
devices do not support special characters and do not unlock when a user types a password that contains special
characters.
11. In the
Password expiration
field, type the amount of time, in hours, that can elapse before the activation password
expires.
12. Click
Create user
.
Export a list of user accounts
You can export a list of user accounts from a BlackBerry Enterprise Server to a .csv file. The .csv file contains information
about the user accounts, such as the user ID, display name, PIN and email address. You can import the list of user
accounts to another BlackBerry Enterprise Server.
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
User.
2.
Click
Manage users
.
3.
Search for one or more user accounts.
4.
Select the checkboxes beside the display names of the appropriate user accounts.
5.
In the
Export users
list, click
Export selected users
.
6.
Click
Download file
.
7.
Save the .csv file.
Importing a list of user accounts to a BlackBerry
Enterprise Server
You can add multiple user accounts to a BlackBerry Enterprise Server by importing a .csv file that contains a list of user
accounts and the required information to activate the user accounts on a BlackBerry Enterprise Server.
The .csv file can include the following information:
• user accounts that you want to create
• names of the groups you want to add the user accounts to
• activation passwords and expiry times that you want to assign to the user accounts
The BlackBerry Administration Service processes actions in the order that they appear in the .csv file. If the BlackBerry
Administration Service encounters an error that is specific to an action during the import process (for example, an action is
Administration Guide
Configuring user accounts
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