Possible cause
Possible solution
5. If you receive a response to the the ping but the BlackBerry device does not
display a success message, check the
Status
field for a reason for this error.
Verify whether a BlackBerry device can resolve an IP
address
If a BlackBerry device cannot connect to a Wi-Fi network, you can determine which connections the BlackBerry device
cannot make to it. You can ping the IP address of another wireless device, the Wi-Fi gateway, a VPN concentrator, the UNC
of the mobile network provider, or the BlackBerry Router.
A user can ping network servers from a BlackBerry device to check the availability and responsiveness of network servers.
1.
On the BlackBerry device, on the Home screen, click
Manage connections
.
2.
Click
Wi-Fi Options
.
3.
Press the
Menu
key, and click
Wi-Fi Tools > Ping
.
4.
In the
Ping Type
field, perform one of the following actions:
• To ping another wireless device, click
IP or Name
.
• To ping the BlackBerry device, click
Self
.
• To ping the security gateway, click
WLAN Gateway
.
• To ping the VPN concentrator, click
VPN Concentrator
.
• To ping the UNC of the mobile network provider, click
UNC
.
• To ping the BlackBerry Router, click
BBR
.
5.
In the
Ping to
field, type the IP address that you want to ping.
6.
In the
Number of Pings
field, type the number of times that you want to ping the IP address.
7.
On the menu, click
Send ping
.
Look up a computer name to resolve an IP address
Using a BlackBerry device, a user can look up a computer name in the DNS server to resolve network or domain names
and IP addresses.
1.
On the BlackBerry device, on the Home screen, click
Manage connections
.
Administration Guide
Troubleshooting
489
