• To delete the BlackBerry Enterprise Server information from the user’s mailbox, click
Yes - Disable as BlackBerry
user and remove information from the user's mail system
.
7.
Click
Back to search
.
8.
In the
Search users > User criteria
section, type the display name for the user account.
9.
Click the display name for the user account.
10. In the
Status
list, click
Delete user
.
Update a user account manually
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
User
.
2.
Click
Manage users
.
3.
Search for a user account.
4.
In the search results, click the display name for the user account.
5.
In the
Status
list, click
Reload user
.
Add an administrator role to a user account
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
User
.
2.
Click
Manage users
.
3.
Search for a user account.
4.
In the search results, click the display name for the user account.
5.
Click
Edit user
.
6.
On the
Roles
tab, in the
Available roles
list, click the role that you want to assign to the user account.
7.
Click
Add
.
8.
Click
Save all
.
Update the contact list manually
You can update the contact list in the BlackBerry Configuration Database so that you can include any organizational
changes or updates in the contact list. The amount of time that the BlackBerry Mail Store Service requires to update the
contact list depends on the contact list size.
Administration Guide
Managing groups and user accounts
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