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A-1

A

Troubleshooting in 
Windows

In this Appendix...

Most problems for Windows can be resolved by following the 
recommendations in the Troubleshooting Checklist section that 
follows. If you still experience problems after following the 
recommendations, continue with the rest of this section.

Troubleshooting Checklist

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General Troubleshooting

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Troubleshooting in Windows NT 4.0

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Common Error Messages

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U320 UG.book  Page 1  Tuesday, September 23, 2003  1:47 PM

Содержание 2060100

Страница 1: ...USER S GUIDE ADAPTEC ULTRA320 SCSI CARDS 39320A 29320A 29320ALP U320 UG book Page 0 Tuesday September 23 2003 1 47 PM...

Страница 2: ...under license All other trademarks are the property of their respective owners Changes The material in this document is for information only and is subject to change without notice While reasonable e...

Страница 3: ...ptions Search the Adaptec Support Knowledgebase ASK at ask adaptec com for articles troubleshooting tips and frequently asked questions for your product For support via Email submit your question to A...

Страница 4: ...mail submit your question to Adaptec s Technical Support Specialists at ask fr adaptec com English To speak with a Technical Support Specialist call 49 89 43 66 55 44 Monday to Friday 9 00 to 17 00 G...

Страница 5: ...as Boulevard Milpitas CA 95035 800 959 7274 5 THIS LIMITED WARRANTY DOES NOT EXTEND TO ANY PRODUCT WHICH HAS BEEN DAMAGED AS A RESULT OF ACCIDENT MISUSE ABUSE OR AS A RESULT OF UNAUTHORIZED SERVICE OR...

Страница 6: ...network You may not post or otherwise make available the Software or any portion thereof in any form on the Internet You may not use the Software in a computer service business including in time shari...

Страница 7: ...aws and regulations of the United States and other countries may restrict the export and re export of the Software You agree that you will not export or re export the Software or documentation in any...

Страница 8: ...any questions concerning this Agreement you may contact Adaptec by writing to Adaptec Inc Legal Department 691 South Milpitas Boulevard Milpitas California 95035 U320 UG book Page viii Tuesday Septem...

Страница 9: ...orted RAID Levels 1 11 2 Using the Adaptec SCSI Card and SCSI Devices Using SCSI Devices 2 2 Using SCSI Hard Disk Drives 2 2 Using Ultra320 Ultra160 Hard Disk Drives 2 3 Combining SCSI and Non SCSI De...

Страница 10: ...guration Settings 3 12 Using SCSI Disk Utilities 3 16 Listing SCSI IDs and LUNs 3 16 Verifying or Formatting a Disk 3 18 4 Using the SCSISelect Utility to Manage Arrays Using the SCSISelect Utility 4...

Страница 11: ...ng the Driver for Windows NT 4 0 6 2 Installing the Driver When Installing Windows NT 4 0 6 2 Installing the Driver When Windows NT 4 0 is Already Installed 6 3 Windows NT 4 0 Installation and Configu...

Страница 12: ...ling a New Host Adapter When Windows XP is Already Installed 8 6 Removing a Host Adapter 8 7 Swapping a Host Adapter 8 7 Troubleshooting 8 9 Problems and Solutions 8 9 Error Messages 8 9 9 Installing...

Страница 13: ...10 8 Using a CD with NetWare 10 9 Optimizing Performance 10 9 Troubleshooting 10 10 Error Messages 10 10 11 Installing the SCSI Driver for UnixWare OpenServer and Open Unix Installing the Driver When...

Страница 14: ...nown Unresolved or FYI Issues 12 6 13 Installing the SCSI Driver for Linux Installing the Device Drivers for Red Hat Linux 13 2 Installing the Device Drivers for SuSE Linux 13 2 14 Installing Adaptec...

Страница 15: ...Not Have Access to a Preinstalled System D 6 E Migrating From Adaptec Ultra320 SCSI to HostRAID Migrating With Windows 2000 E 2 Installing the HostRAID Driver E 2 Enabling HostRAID Support E 3 Comple...

Страница 16: ...I Driver Installation F 4 Migrating With Windows XP F 5 Installing the Adaptec Ultra320 SCSI Driver F 5 Disabling HostRAID Support F 6 Completing the Adaptec Ultra320 SCSI Driver Installation F 7 Migr...

Страница 17: ...ilt in SCSISelect utility if you need to change the Adaptec SCSI Card settings or enable HostRAID to create and maintain RAID arrays It also explains how to install the software device drivers for you...

Страница 18: ...o 320 MB sec Ultra320 SCSI allows cable length of up to 12 meters for optimal connectivity and flexibility The Adaptec SCSI Card 39320A has two independent SCSI channels each with a maximum throughput...

Страница 19: ...or dual channel cards Adaptec recommends that you connect LVD SCSI devices to a separate SCSI channel from the non LVD devices to allow for maximum speed Although an Adaptec SCSI Card is a 64 bit PCI...

Страница 20: ...torage Manager Browser Edition for instructions on installing the software HostRAID Features HostRAID offers the following features Bootable array support Support for RAID arrays on each channel allow...

Страница 21: ...e that provides all of the creation management and data logging needed to manage arrays Arrays may be set up and managed on systems using the following operating systems Microsoft Windows NT 4 0 Micro...

Страница 22: ...daptec SCSI Cards The Adaptec SCSI Card supports these operating systems Windows NT 4 0 Windows 2000 Windows Server 2003 Windows XP Novell NetWare 5 1 6 x Caldera Open Unix 8 SCO UnixWare 7 13 SCO Ope...

Страница 23: ...for the Adaptec SCSI Card and HostRAID are A Pentium II 266 MHz Processor or higher system that supports PCI PCI X An installed and configured CD ROM or DVD ROM drive Floppy disk drive A minimum of o...

Страница 24: ...as well as the Adaptec SCSI Card itself must be assigned a unique SCSI ID number from 0 to 15 for each of the two SCSI buses A SCSI ID uniquely identifies each SCSI device on the SCSI bus and determi...

Страница 25: ...gned to each device See Chapter 3 Configuring the Adaptec SCSI Card with SCSISelect for more information Terminating the SCSI Bus To ensure reliable communication on the SCSI bus the ends of the SCSI...

Страница 26: ...c setting is just for the Adaptec SCSI Card itself the card cannot change the termination setting on a device Internal and External Ultra320 Ultra160 and Ultra2 SCSI LVD SCSI buses must be terminated...

Страница 27: ...array fails all data is lost RAID 1 Mirroring Data is mirrored on one pair of disks providing 100 percent redundancy Offers complete fault tolerance If one disk fails data is still available Increases...

Страница 28: ...d and your SCSI devices For more information about a specific SCSI device refer to the documentation for that device Using SCSI Devices 2 2 Combining SCSI and Non SCSI Devices 2 4 Installing Multiple...

Страница 29: ...e Using SCSI Disk Utilities on page 3 16 for information on using the SCSISelect format utility Caution A low level format destroys all data on the drive Be sure to back up the data before performing...

Страница 30: ...d non LVD SCSI devices on the same SCSI channel the data transfer rate of the LVD SCSI devices will drop down to non LVD SCSI performance levels of up to 40 MB sec Internal LVD SCSI devices come from...

Страница 31: ...puter that already has a non SCSI controller such as an ATA controller However you cannot cross connect the disk drives and other devices SCSI devices must be connected to an Adaptec SCSI Card ATA dev...

Страница 32: ...or contact your motherboard manufacturer The following table shows what to do after you physically install the SCSI card and SCSI devices to use different kinds of disk drives in the same computer Do...

Страница 33: ...evice on a different SCSI card for example each SCSI card can have a device with SCSI ID 2 If you have two or more SCSI cards and your computer boots from a SCSI disk drive leave the host adapter BIOS...

Страница 34: ...tivity on the non SCSI disk drives Overriding SCSI Termination Settings You use SCSISelect to control the termination of the two SCSI channels on an Adaptec SCSI Card The default termination setting f...

Страница 35: ...lowing figure shows where the jumpers are located on the Adaptec SCSI card 39320A Adaptec SCSI Card 29320A To manually terminate the Ultra320 Channel place a shunt on jumper J7 To manually terminate t...

Страница 36: ...ly terminate the SCSI card if an Adaptec SCSI Card is connected to one or more external SCSI devices that are also connected to a SCSI card in another computer The devices can be shared between the tw...

Страница 37: ...cables The last external SCSI device on each SCSI channel must be terminated with an LVD SE terminator plug to ensure that all devices will operate properly The following figure shows LVD SCSI Ultra3...

Страница 38: ...connectors Note the built in terminator at the end of the internal LVD SCSI cable The last external SCSI device on the SCSI channel must be terminated with an LVD SE terminator plug to ensure that all...

Страница 39: ...r As in the previous figures the last device on the SCSI bus must use an LVD SE terminator plug in order to operate at its maximum speed Adaptec SCSI Card 29320ALP Here are some examples of how you ca...

Страница 40: ...following example shows SCSI devices connected to the internal connector The following example shows SCSI devices connected to the external connector T Built in Terminator on Cable Terminated Device U...

Страница 41: ...m 39 4 ft Ultra320 SCSI 320 MB sec 1 Ultra160 SCSI 160 MB sec Ultra2 SCSI 80 MB sec 1 Mixing Fast Ultra devices with Ultra320 Ultra160 and Ultra2 SCSI devices causes the entire SCSI bus to default to...

Страница 42: ...s the available and default settings for each SCSISelect option For dual channel cards the settings marked as Auto sync are automatically synchronized for both SCSI channels for example if you change...

Страница 43: ...ly Select Master SCSI Controller Auto sync A B A Boot SCSI Controller Auto sync A B A Boot Device Configuration Non BBS Systems Only Select Master SCSI Controller Auto sync A B A Boot SCSI Controller...

Страница 44: ...sages during BIOS Initialization Auto sync Enabled Disabled Enabled Extended INT 13 Translation for DOS Drives 1 GB Enabled Disabled Enabled Post Display Mode Auto sync Verbose Silent Diagnostic Verbo...

Страница 45: ...Sets the SCSI ID for the SCSI card The Adaptec SCSI Card is set at 7 which gives it the highest priority on the SCSI bus We recommend that you do not change this setting SCSI Controller Parity Defaul...

Страница 46: ...ou change this setting the change automatically applies to both SCSI channels Boot SCSI Controller Enables you to select which SCSI controller is the boot SCSI controller The boot SCSI controller does...

Страница 47: ...he BIOS negotiates at 80 MB sec 40 or lower The BIOS negotiates at the Sync Transfer Rate setting Eventually the BIOS completes negotiation Later the device driver takes over The device driver uses th...

Страница 48: ...transfer rate enabled Enable Disconnection Default Yes When set to Yes Enable Disconnection allows the SCSI device to disconnect from the SCSI bus When set to No the SCSI device cannot disconnect fro...

Страница 49: ...ices without an additional device driver Advanced Configuration Options Caution Do not change the Advanced Configuration Options unless absolutely necessary and you thoroughly understand the consequen...

Страница 50: ...hannels The following modes are available Verbose The results of the SCSI bus scan are displayed but the results of the PCI bus scan are not displayed Silent Nothing is displayed about POST not even t...

Страница 51: ...d you do not want the BIOS to scan the SCSI bus SCSISelect remains available if needed Disabled Scan Bus Select this option if all the devices on the SCSI bus for example CD ROM drives are controlled...

Страница 52: ...he removable media drive designated as the boot device is treated as a hard disk drive All Disks All removable media drives supported by the BIOS are treated as hard disk drives This setting has no ef...

Страница 53: ...ard and channel Channels are listed separately 3 Select a channel and press Enter 4 The Options menu appears Select Configure View SCSI Controller Settings For details on Using SCSI Disk Utilities see...

Страница 54: ...ngs Boot Device Configuration SCSI Device Configuration Advanced Configuration Options Arrow keys to move cursor Enter to select option Esc to exit default SCSI Bus Interface Definitions SCSI Controll...

Страница 55: ...s to move cursor Enter to select option Esc to exit default SCSI Device Configuration Single Image Select Master SCSI Controller 39320A A at slot 6 00 0E 00 Select SCSI peripheral from which to boot B...

Страница 56: ...Host Adapter SCSI Termination Additional Options SCSI Device Configuration Advanced Configuration Options 11 7 Enabled Enabled Press Enter Press Enter SCSI Device Configuration 8 9 10 11 12 13 14 15 S...

Страница 57: ...disk utilities provide options for Listing SCSI IDs and LUNs Verifying or Formatting a disk Listing SCSI IDs and LUNs With SCSISelect you can list the SCSI IDs of devices attached to the SCSI card Thi...

Страница 58: ...he device Does the device have a unique SCSI ID If two devices are on the same ID and on the same bus only one device or none of the devices may show up To correct this make sure that each device has...

Страница 59: ...rform a low level format on the drive This operation is compatible with most SCSI disk drives Caution A low level format destroys all data on the drive Be sure to back up your data before performing t...

Страница 60: ...the list of SCSI devices select the device you want to format or verify 5 If the device has multiple logical units and multiple LUN support is enabled for that device a menu of LUNs appears Select the...

Страница 61: ...utility to enable HostRAID and create RAID arrays on your system Use HostRAID to provide the proper level of fault tolerance and event notification for your system Using the SCSISelect Utility 4 2 Cr...

Страница 62: ...menu You can return to the previous menu at any time by pressing Esc Starting the SCSISelect Utility To start the SCSISelect follow these steps 1 Turn on or restart your computer During the startup pr...

Страница 63: ...ngs or run the SCSI disk utilities Select the option and press Enter 39320A at slot 6 00 0E 00 Options Configure View SCSI Controller Settings SCSI Disk Utilities Arrow keys to move cursor Enter to se...

Страница 64: ...ve Product indicates model of hard drive or name of built array Size indicates size of hard drive Status indicates available RAID status Free available drive Optimal no defect Degraded one drive in a...

Страница 65: ...ing the data integrity of redundant data stored on fault tolerant arrays Missing drive information indicates that a member is missing and the array is not optimal Exiting the SCSISelect Utility To exi...

Страница 66: ...nd maximum drives Press Enter The allowance messages for the different RAID types are as follows RAID 0 Min 2 drives max 4 drives RAID 1 Min 2 drives max 2 drives RAID 10 Min 4 drives max 4 drives Ada...

Страница 67: ...that the partition will be deleted Adaptec SCSISelect TM Utility vX XX RAID 1 Select RAID members 39320A at slot 03 00 0F 00 Arrow move cursor Enter accept option Esc exit Vendor Product Quantum Quant...

Страница 68: ...rate from an existing single drive to a RAID 1 array To create a RAID 1 array using either option 1 From the Select RAID Type window select RAID 1 Select the hard drives you want using the Spacebar to...

Страница 69: ...terminate and you will return to the Main menu After your array is created the progress bar will appear showing the percentage completed in the create process If for any reason you want to stop the bu...

Страница 70: ...y bootable The following message appears Create Array 7 Select Yes The following message appears Are you sure 8 Select Yes and press Enter to create a RAID 10 array If you select No the RAID creation...

Страница 71: ...ata on both drives None breaks the array but keeps any existing data on both drives 4 Select Yes and press Enter The following message appears Are you sure 5 Select Yes and press Enter If you select N...

Страница 72: ...the source drive Note If no spare exists and a hard disk drive fails you need to create a spare before you can rebuild an array See Adding a Spare Drive on page 4 11 before continuing your Rebuild To...

Страница 73: ...on page 4 15 for more information Verifying Data Integrity To verify data integrity your RAID 1 or RAID 10 must be at Optimal status To verify data integrity 1 From the Main menu select array press E...

Страница 74: ...log of errors and a report at the end of the verification process Note To fix errors found if any run Verify again with Autofix Yes After you select your verification option the following message app...

Страница 75: ...you to exit the SCSISelect utility when an operation for example Verify or Rebuild is in progress The HostRAID driver will continue the operation where SCSISelect left off and SCSISelect will continu...

Страница 76: ...he HostRAID card in your system See the SCSI controller hardware documentation for more information If you want to start from the RAID create the RAID using the SCSISelect utility To access SCSISelect...

Страница 77: ...ert the Windows setup CD in the CD ROM drive and restart the system to begin the Windows installation Note When using a CD ROM drive to install Windows 2000 Windows Server 2003 or Windows XP from the...

Страница 78: ...ect a Device Drivers screen select the Have Disk button You will be prompted to insert the manufacturer supplied disk Insert the Windows driver disk you created in your floppy disk drive and enter the...

Страница 79: ...Advanced then click Next 4 Select search removable media floppy CD ROM then insert the Windows driver disk you created into your floppy disk drive and click Next 5 Select Adaptec HostRAID U320 Driver...

Страница 80: ...ion and Configuration Notes Windows Disk Management When creating a new array on a system running under Windows 2000 2003 XP the array is not listed in Windows Disk Management until the array is initi...

Страница 81: ...n your system See the SCSI controller hardware documentation for more information If you want to start from the RAID create the RAID using the SCSISelect utility To access SCSISelect press Ctrl A at b...

Страница 82: ...ows NT 4 0 Boot CD in the CD ROM drive Note If DOS is installed and you are trying to install Windows NT 4 0 then it may also be necessary to edit the config sys file to include command lines for your...

Страница 83: ...e Driver When Windows NT 4 0 is Already Installed To update or install the a320raid sys driver if Windows NT 4 0 is already installed 1 Start Windows NT 4 0 2 Click the Start button on the Windows NT...

Страница 84: ...controller 4 Power on your system Windows NT 4 0 Installation and Configuration Notes If Windows NT 4 0 Setup Hangs During Windows NT 4 0 installation the system may hang while the Windows NT 4 0 Set...

Страница 85: ...imize confusion during Windows NT 4 0 installation try one of the following Disconnect all devices other than members of the boot array so that only one logical device is present in the Windows NT 4 0...

Страница 86: ...tRAID driver for the following Linux operating systems Red Hat 8 0 Red Hat 9 0 Red Had Advanced Server 2 1 SuSE 8 1 SuSE 8 2 SuSE Enterprise 8 Note Visit www adaptec com for the most recent driver dow...

Страница 87: ...m the Configuration menu select HostRAID and press Enter 7 From the HostRAID Pop Up menu select Enabled 8 If creating an array proceed to Step 9 If you are not creating an array at this time skip to S...

Страница 88: ...ling the Driver in a New Linux System To install the SuSE 8 1 8 2 or Enterprise 8 driver in a new Linux system 1 Create a driver disk See Appendix D Creating Driver Floppy Disks for information on cre...

Страница 89: ...Enter For SuSE 8 2 When the SuSE Installation menu appears press F3 then select one option from the menu and press Enter 12 When prompted insert the driver disk you created see Step 1 and select OK 13...

Страница 90: ...lling the SCSI Driver for Novell NetWare Installing the Driver When Installing Windows 8 2 Updating the Driver When Windows is Already Installed 8 4 Upgrading a Windows NT 4 0 or Windows 2000 Installa...

Страница 91: ...ing a CD ROM drive to install Windows from the bootable CD make sure Bootable CD support is enabled in either the system or SCSI BIOS Setup Utility If these options are not available boot from the Win...

Страница 92: ...ows 2000 or Window XP 32 bit in the future the previous TXTSETUP OEM file will need to be restored 3 Start your system with the Windows CD in the CD ROM drive Be sure to choose the CD ROM boot option...

Страница 93: ...s click on the sign to the left This displays the SCSI adapters currently installed Right click on the device you wish to update then select Properties 8 Click the Driver tab then click the Update Dri...

Страница 94: ...s 2000 Installation to Windows Server 2003 1 With your operating system started insert your Windows Server 2003 CD and choose to upgrade your system Your system restarts 2 The Windows Server 2003 Setu...

Страница 95: ...ready Installed To install a new host adapter if Windows XP is already installed 1 Create a Windows driver disk See Appendix D Creating Driver Floppy Disks 2 Start Windows XP Windows XP will automatic...

Страница 96: ...evice driver is no longer loaded during system startup Swapping a Host Adapter Swapping a SCSI host adapter for another SCSI host adapter is similar to the procedure for adding a host adapter The impo...

Страница 97: ...ard Install the Windows driver if prompted to 5 Restart your computer if prompted to 6 Once the new SCSI adapter is functioning properly turn off your computer 7 Remove the old SCSI adapter and move a...

Страница 98: ...have made to the computer since it was last operational 2 Restart the computer Watch the display carefully during startup When you see the following message at the bottom of the screen press F8 Starti...

Страница 99: ...t time Windows NT 4 0 installation see Installing the Driver When Installing Windows NT on page 9 2 If Windows NT 4 0 is already installed in your system see Installing the Driver When Windows NT 4 0...

Страница 100: ...ve SCSI controllers from Windows NT you must be logged on as Administrator Completing a Fresh Windows NT 4 0 Installation From Floppy Disk 1 Create a Windows driver disk For more information see Appen...

Страница 101: ...see this message your system may not be setup to boot from a CD You will need to install from floppy disks See Completing a Fresh Windows NT 4 0 Installation From Floppy Disk on page 9 2 3 When prompt...

Страница 102: ...l Panel 5 Double click the SCSI Adapters icon 6 Click the Drivers tab then click the Add button 7 In the Install Driver window click the Have Disk button 8 Insert the Windows driver disk into your flo...

Страница 103: ...need a system that supports Hot Plug PCI as well as associated Hot Plug PCI application software in order for Hot Plug PCI to work Do not enable the Hot Plug PCI feature unless your system is Hot Plug...

Страница 104: ...ific registry values if needed Using Windows NT 4 0 and the Host Adapter This section contains useful information on using Windows NT 4 0 and your host adapter Removing a Host Adapter Note In order to...

Страница 105: ...nges Click No to return to the SCSI Adapters window Note Windows NT 4 0 Setup does not delete the device driver from your system disk it only updates Windows NT 4 0 software configuration information...

Страница 106: ...ing device driver installed You may remove the device driver later after you have successfully restarted Windows NT 4 0 However if you leave the driver installed the system alerts you with an error me...

Страница 107: ...last known good configuration Press spacebar NOW to invoke the Last Known Good menu 3 Once your computer is operational again check all of the hardware and software configuration changes you want to...

Страница 108: ...The new OEMSETUP INF should detect your controller and allow you to complete the installation Option 3 This option assumes you are doing a fresh installation of Windows NT 4 0 1 Make a Bootable DOS pa...

Страница 109: ...equire adequate heat sinks and ventilation If the processor is running excessively hot this can cause problems when installing Windows NT 4 0 such as hanging or not being able to copy files Make sure...

Страница 110: ...ver When Installing NetWare on page 10 2 If NetWare is already installed in your system see Installing the Driver When NetWare is Already Installed on page 10 3 Installing the Driver When Installing N...

Страница 111: ...reen appears that asks you to add device drivers select Modify and press Enter 3 Select Storage adapters and press Enter 4 Press Insert to add storage drivers 5 Press Insert to add an unlisted driver...

Страница 112: ...loppy disk for NetWare into the server s startup directory for example c nwserver c server 40 on your hard disk This overwrites any existing version of the driver in the directory 3 If necessary modif...

Страница 113: ...file refer to your NetWare documentation The correct syntax to load the driver is load pathname adpu320 ham options For example the command line to load the driver from the c nwserver directory with t...

Страница 114: ...Option Name Default Value Acceptable Values Definition SLOT If none specified NeWare prompts you to choose Dependent on system configuration Obtains a physical slot number for the host adapter LUN N...

Страница 115: ...ns useful information on using NetWare and your host adapter Using Removable Media The adpu320 ham driver module fully supports removable media disk drives including magneto optical drives Removable m...

Страница 116: ...pin up and then select the Drive Mount option Lock Status If your removable media device supports the Lock Unlock feature you can lock the media menu choice 6 The media must be in the Not Locked state...

Страница 117: ...e options load scsi2tp cdm load tsaxxx load sbackup The appropriate driver that interfaces sbackup to ASPI is loaded automatically 2 When sbackup is loaded it asks for a login name Enter the appropria...

Страница 118: ...ng environments The firmware uses a paging mechanism to handle up to 255 simultaneous SCSI commands The sequencer can simultaneously manage up to 128 tagged or 1 nontagged SCSI commands for each SCSI...

Страница 119: ...tware initialization failure An error has occurred while the driver was setting up its internal data structures Verify that your adapter is supported by this version of the driver xxxxx082 Internal dr...

Страница 120: ...system Verify that your system has at least the minimum amount of memory required by your operating system xxxxx096 Adapter hardware initialization failure possible resource conflict The driver has a...

Страница 121: ...er board installed in your system Check your hardware documentation for instructions on setting and changing IRQs xxxxx0c9 Invalid command line parameter A command line option for the driver is invali...

Страница 122: ...0 7 and Caldera Open Unix 8 0 The adpu320 driver or package is used with UnixWare Open Unix and the ad320 driver is used with OpenServer Installing the Driver When Installing UnixWare Open Unix 11 2...

Страница 123: ...ation Installing the Driver When Installing UnixWare Open Unix To install the adpu320 driver at the same time you install UnixWare Open Unix 1 Insert the Install CD of the UnixWare Open Unix package i...

Страница 124: ...tion Utility to view change the UnixWare Open Unix device driver configuration data 6 Follow the on screen instructions to continue with installation Refer to the UnixWare Open Unix documentation and...

Страница 125: ...nvolves the following tasks which must be completed in the following order 1 Back up the Kernel Backs up the old UnixWare Open Unix kernel and any other important files 2 Load the Package Uses pkgadd...

Страница 126: ...the Package To load the driver 1 At the system prompt type the following and press Enter pkgadd d diskette1 Follow the instructions on screen to insert the IHV HBA disk or Ultra320 driver disk for Un...

Страница 127: ...the contents of the UnixWare Open Unix file by typing the following and pressing Enter cat etc conf sdevice d adpu320 2 If your computer is to boot from a device connected to a Ultra320 host adapter v...

Страница 128: ...1 Follow the on screen instructions usually by pressing Enter to reboot your computer 2 Check the bootup messages to verify that all your installed SCSI devices are listed If some or all of your inst...

Страница 129: ...disk drive then press Enter See Appendix D Creating Driver Floppy Disks for information on creating driver floppy disks 4 Follow the on screen instructions to continue with installation Refer to the...

Страница 130: ...ou must rebuild the kernel then reboot the system for the new parameters to take effect To rebuild the kernel type the following and press Enter after each line etc conf bin idbuild B cp etc conf cf d...

Страница 131: ...you can use the following procedure to remove it completely 1 Back up all important computer files 2 At the UnixWare root prompt type the following For UnixWare Open Unix etc conf bin idinstall d adp...

Страница 132: ...ess the Spacebar 3 From the boot prompt first type BOOTPROG old kernel for example BOOTPROG unix work and press Enter Then type go and press Enter Your computer should now boot from the backup kernel...

Страница 133: ...ation that there is an error In most cases the error is recovered and normal operation continues xxxxx010 Error issuing command An error has occurred while the driver was setting up its internal data...

Страница 134: ...Normally this is not a serious problem If you get this message frequently over a short period of time it could indicate that the device or system is malfunctioning Unplug or turn off unused devices t...

Страница 135: ...n continues xxxxx048 Unable to abort command An error occurred while aborting a command Possibly the command has already completed and there is nothing to abort xxxxx049 Command abort in progress This...

Страница 136: ...driver or operating system xxxxx0a4 SCSI bus reset by third party Hardware such as an array enclosure may have reset the SCSI bus This is a normal condition unless you receive additional errors xxxxx...

Страница 137: ...l the Adaptec Ultra320 driver for Solaris 9 Installing the Driver When Installing Solaris 9 12 2 Installing the Driver When Solaris 9 is Already Installed 12 3 Removing the Driver From Solaris 9 12 5...

Страница 138: ...press F2 F2_Continue 4 On the Loading Supplemental Driver Software window you will see a progress bar displaying the status of adpu320 itu being loaded into memory Then the Continue Supplemental Driv...

Страница 139: ...Refer to the Sun documentation for instructions 1 Login as root or become super user Backup kernel and original drivers in platform i386 kernel by typing cp r platform i386 kernel platform i386 kerne...

Страница 140: ...ystem by typing shutdown i0 g30 y The shutdown options are i0 to bring system to 0 init state g60 to shut the system down in 60 seconds y continue to shutdown withou user intervention 10 Follow the ha...

Страница 141: ...e driver 4 Create reconfigure file by typing touch reconfigure This will cause the operating system to check for removed devices on next system boot 5 Restart the system by typing shutdown i0 g30 y Th...

Страница 142: ...hat support this option The read streaming option for Solaris can be changed in platform i86pc kernel drv adpu320 conf Following are the two new lines created for user configurable options To enable u...

Страница 143: ...llowing Linux operating systems Red Hat 8 0 Red Hat 9 0 Red Hat Advanced Server 2 1 SuSE 8 1 SuSE 8 2 SuSE Enterprise 8 Note Visit www adaptec com for the most recent driver downloads Installing the D...

Страница 144: ...ated in Appendix D Creating Driver Floppy Disks 4 When prompted click Exit to complete the installation Installing the Device Drivers for SuSE Linux To install the device drivers for SuSE 8 0 Enterpri...

Страница 145: ...ement of arrays For instructions on using this application once you have logged in see the online help that comes with it For instructions on logging in see Logging On on page 14 8 Supported Browsers...

Страница 146: ...ation If not skip this section The following setup options are available Typical default Supports local and remote management however Adaptec SNMP is not included Custom For expert users who want to s...

Страница 147: ...talled See Supported Browsers on page 14 2 for details 2 Insert the HostRAID Installation CD and wait for the Autorun executable to start the installation If this does not occur browse the CD and clic...

Страница 148: ...complete the installation 14 Remove the HostRAID Installation CD before the system restarts otherwise the installation will start again Configuring Internet Browsers on Windows If you are managing a l...

Страница 149: ...ere is no setting for blocking Intranet cookies If you are using a proxy server to access the Internet you must bypass the proxy server to access the Adaptec Storage Manager Web server To verify wheth...

Страница 150: ...to your computer with administrator access 2 Select Edit Preferences 3 In the Preferences window click the right arrow on the Privacy and Security line Ensure that one of the Enable cookies selections...

Страница 151: ...window appears 4 Read the license agreement If you agree to its terms click Accept If not click Cancel and terminate the installation The Choose Setup Type window appears It provides three types of in...

Страница 152: ...puter 10 Remove the HostRAID Installation CD Your computer must have a Web browser supporting JavaScript and cookies To use Adaptec Storage Manager you need to log on to your computer with root privil...

Страница 153: ...e to log on to that system For Windows For username you need to log on to your system with administrator privileges For Linux For username you need to log on to your system with root privileges 3 Clic...

Страница 154: ...Troubleshooting Checklist section that follows If you still experience problems after following the recommendations continue with the rest of this section Troubleshooting Checklist A 2 General Troubl...

Страница 155: ...nnected devices to all three connectors disconnect devices from one connector Is the Adaptec SCSI Card firmly seated and secured in the PCI PCI X expansion slot Is the PCI expansion slot compliant wit...

Страница 156: ...he PCI expansion You will need to check with the motherboard computer manufacturer for the specific PCI configuration details of your system 2 Check with your video card display adapter manufacturer t...

Страница 157: ...tem as smoothly as possible Avoid bending flexing or stretching the cable inside your system If you are not booting from the SCSI card your boot hard disk drive is not attached to the card then the BI...

Страница 158: ...ec check your device documentation for this information Setting the speed any faster for these devices will not improve performance of the device and can make the SCSI bus unstable This can also be ca...

Страница 159: ...Start unit request failed This message can appear if the option to send Start Unit Command is set to Yes and device is not a disk drive If this is the case then change the setting to No in SCSISelect...

Страница 160: ...t show up as Event ID 9 2 To view event details select System Log from the Event Viewer tree Double click the appropriate Windows driver event that has an Event ID of 11 There may be none or multiple...

Страница 161: ...oblems to Customer Support be sure to include the complete error message in your problem description xxxxx004 Command completed with error xxxxx005 Command completed with error xxxxx006 Command comple...

Страница 162: ...ected a parity error by the target device xxxxx024 Data overrun or underrun The adapter was given more or less data than the expected amount of data xxxxx031 Target device queue full The target device...

Страница 163: ...ated for a target device Normally this is not a serious problem unless you get this message frequently over a short period of time The memory can be reclaimed by rebooting the system xxxxx0ce Scatter...

Страница 164: ...ormation is stored in a data structure supplied by Windows called the Registry You can edit this information through a tool called the Registry Editor Caution Do not edit your Registry unless it is ab...

Страница 165: ...ted by the values you enter here A list of valid values follows Note The following value keys are case sensitive and must be entered exactly as shown Option Name Default Value Acceptable Values Defini...

Страница 166: ...gedt32 and press Enter 3 Open the registry list to the following location HKEY_LOCAL_MACHINE System CurrentControlSet Services adpu320 Parameters Device If the Parameters Device keys already exist ski...

Страница 167: ...e The following parameters are case sensitive and must be entered exactly as shown When entering multiple parameters each parameter must be separated by a space MAXTAGS nnn specifies the tagged comman...

Страница 168: ...Add Key from the Edit menu type Device in the Key Name edit box Leave the Class edit box blank To specify a certain host adapter append Device with the number of the host adapter For example type Dev...

Страница 169: ...rating system and instructions for creating driver floppy disks Installation Options D 2 Running Windows D 3 Running UnixWare or Open Unix D 3 Running OpenServer D 4 Running Linux D 5 Running DOS NetW...

Страница 170: ...you can create the necessary driver disk without using the Disk Creation utility Use the DD command and see Running UnixWare or Open Unix on page D 3 for the location of the image file on the Adaptec...

Страница 171: ...When prompted insert a blank floppy disk into your A drive and follow the on screen instructions Note If you are creating a driver disk for a non Windows operating system you must insert a formatted f...

Страница 172: ...for OpenServer on a UnixWare system 1 Open a UNIX terminal 2 Locate the device node for your CD ROM drive for example c1b0t1l0 Mount the CD by typing mount F cdfs r dev cdrom c1b0t1l0 mnt where c1b0t...

Страница 173: ...g For SuSE mount dev cdrom media cdrom cd packages FMS or HostRAID SuSe version image architecture driver img 3 Type cd xxx where xxx is the operating system 4 Type dd if yyy img of dev fd0 where yyy...

Страница 174: ...and respond to prompts as necessary to get to the Adaptec Start Menu 4 Click Create Driver Disk then select the appropriate operating system 5 Select the appropriate floppy drive letter then select th...

Страница 175: ...ections of this appendix For information on how to migrate from HostRAID to standalone SCSI see Appendix F Migrating from HostRAID to Adaptec Ultra320 SCSI Caution Adaptec recommends that you back up...

Страница 176: ...rive is connected to change the view of the Device Manager to View Devices by connection and find out which drives are connecting to which channels 5 Select Driver then Update Driver 6 Click Next 7 Se...

Страница 177: ...er SCSI and RAID controllers in the Device Manager Enabling HostRAID Support After installing the HostRAID driver you must enable HostRAID support before you can use the RAID features To enable HostRA...

Страница 178: ...Install Hardware Device Drivers window select Search for a suitable driver for my device then click Next 4 At the Locate Driver Files window click Next 5 Click Next again You may be prompted with thi...

Страница 179: ...boot drive is connected to change the view of the Device Manager to View Devices by Connection and find out which drives are connecting to which channels 5 Select Install from a list or specific loca...

Страница 180: ...hese steps 1 Press Ctrl A keys simultaneously when the Adaptec BIOS appears 2 Select the channel where your boot drive is connected then press Enter 3 From the Options menu select Configure View SCSI...

Страница 181: ...nonboot channel from SCSI to HostRAID follow the instructions for migrating from a boot channel for your other channel Migrating With Windows NT 4 0 Installing the HostRAID Driver To migrate from SCS...

Страница 182: ...on menu select HostRAID and press Enter 5 From the HostRAID Pop up menu select Enabled 6 Press Esc save change then Exit Completing the HostRAID Driver Installation After you have installed the HostRA...

Страница 183: ...Yes and restart the system Caution If you want to migrate back from HostRAID to standalone SCSI do not remove the SCSI driver in Step 2 Note To migrate the nonboot channel from SCSI to HostRAID follo...

Страница 184: ...sections of this appendix Caution Adaptec recommends that you back up all of your data before migrating from HostRAID to Ultra320 SCSI Warning Adaptec recommends that if you want to migrate to standa...

Страница 185: ...re not sure which channel your boot drive is connected to change the view of the Device Manager to View Devices by connection and find out which drives are connecting to which channels 5 Select Driver...

Страница 186: ...e HostRAID for RAID 1 you must break a RAID 1 array See the following steps for instructions For RAID 0 you will loose all your data if you try to disable HostRAID To disable HostRAID follow these ste...

Страница 187: ...I driver and disabled HostRAID support you need to complete the installation so that the Windows operating system can detect the new driver hardware To complete your Adaptec Ultra320 SCSI driver insta...

Страница 188: ...nager 3 At the Device Manager click the sign next to the SCSI and RAID controllers entry to expand it 4 There will be two entries representing the dual channels Right click on the channel that you are...

Страница 189: ...the computer Select Yes The new Adaptec Ultra320 SCSI driver will be displayed under SCSI and RAID controllers in the Device Manager Disabling HostRAID Support After installing the Adaptec Ultra320 SC...

Страница 190: ...ect HostRAID and press Enter 12 From the HostRAID Pop up menu select Disabled 13 Press Esc save change then exit If you are using a dual channel card select Channel B and repeat the steps to disable H...

Страница 191: ...ith Windows NT 4 0 Installing the Adaptec Ultra320 SCSI Driver To migrate the boot channel on HostRAID to SCSI with a Windows NT 4 0 operating system follow these steps 1 Start Windows NT 2 Click on S...

Страница 192: ...l containing an array scroll down and select Configure View HostRAID Settings 4 Select the array by scrolling to it and pressing Enter This will display the members of that array 5 Press the D key to...

Страница 193: ...Restart Windows NT 4 0 You may receive the following Service Control Manager error At least one service or driver failed during system startup Use Event Viewer to examine the event log for details To...

Страница 194: ...k that is a member of an array array member A single hard disk used in an array B bootable array An array configured as the boot device bus See channel C capacity The total usable disk space available...

Страница 195: ...hich information about a system or subsystem is obtained disk See hard disk disk ID Consists of the bus number SCSI ID and LUN for example 1 04 0 See also bus LUN SCSI ID drive light An indicator ligh...

Страница 196: ...tolerance is usually achieved by duplicating key components of the system fault tolerant arrays Arrays that have duplicate components RAID 1 and RAID 10 G Global Spare A spare hard disk that automatic...

Страница 197: ...target Each SCSI target can contain up to eight subdevices numbered 0 through 7 however most SCSI devices contain only one subdevice LUN 0 M mirroring mirrored array Synonym for RAID 1 Full redundancy...

Страница 198: ...isks in the pair contain the same data RAID 10 mirrored striping An array that uses from two to eight pairs of disks Both disks in each pair contain the same data rebuild The regeneration and writing...

Страница 199: ...attached to a SCSI bus See also bus disk ID server A computer set up to provide services used by other computers in a network environment Typical servers handle disk storage e mail or database functi...

Страница 200: ...sed generically to refer to a server a networked client or a stand alone workstation T target ID See SCSI ID V verify The process of checking the integrity of redundant data stored on fault tolerant a...

Страница 201: ...d 4 13 verify 4 13 command line options 10 3 10 4 10 5 command syntax 11 4 11 8 configuration menu 3 13 Creating arrays 4 5 creating driver floppy disks DOS D 5 Linux D 5 NetWare D 5 Open Unix D 3 Ope...

Страница 202: ...s 3 10 IRQ channel 3 13 K kernel 11 4 11 6 11 7 L LED connector connecting 2 7 Load command 10 3 10 4 10 6 lock status 10 7 LUN 3 16 3 19 C 3 LVD devices 1 3 M Manager set diskettes 6 2 max_tag 10 9 m...

Страница 203: ...array 4 8 creating RAID 10 array 4 9 defining 1 10 defining fault tolerant redundancy 1 10 defining unified array 1 10 levels supported 1 11 RAID 0 1 11 4 2 creating array 4 7 RAID 1 1 11 4 2 creating...

Страница 204: ...age Management Software 1 5 Striping 1 11 support customer iii SuSE Linux installing the driver 13 2 synchronous transfer rate 3 6 system requirements 1 7 T tape backup 10 8 technical support iii Tech...

Страница 205: ...9 2 to 9 4 error log entries C 4 error messages 9 11 B 1 parameters 9 5 C 4 problems and solutions 9 9 removing a host adapter 9 6 removing the driver 9 6 swapping a host adapter 9 7 troubleshooting 9...

Страница 206: ...as CA 95035 USA 2003 Adaptec Inc All rights reserved Adaptec and the Adaptec logo are trademarks of Adaptec Inc which may be registered in some jurisdictions Part Number 513657 06 Ver AA JG 09 03 U320...

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