User Guide for the T48S Skype for Business phone
242
isolate the problem.
Why doesn’t the phone ring?
Check the ringer volume on the phone. To adjust the ringer volume setting, press the
Volume
key when the phone is on-hook and idle. For more information, refer to
on page
Why can’t I receive calls?
Check that whether your status is DND mode, if it is, you should reset status. Refer to
on page
Check that whether call forward is disabled on the phone. Refer to
Why doesn’t my handset work?
Check that the headset cord is fully connected to the headset jack on the phone. Refer to
on page
Check that the headset volume is adjusted to an appropriate level. Refer to
Why does the phone play a tone when there is a call on hold? How to disable it?
When there is a call on hold, the phone will play a hold tone every 30 seconds. Hold tone and
the interval of playing a hold tone are configurable via web user interface only.
To configure play hold tone and play hold tone delay via web user interface:
1.
Click on
Features
->
General Information
.
2.
Select the desired value from the pull-down list of
Play Hold Tone
.
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