Yealink T48S Skype For Business Edition, User Manual

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Basic Call Features
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Response Groups
If you sign into the phone using On-Premises account, you can use response group feature. But
the current Online environment does not support this feature.
A response group is a feature that route and queue incoming calls to group members, called
agents, such as to a help desk or a customer service desk.
When someone calls a response group, the call is routed to an agent based on a hunt group or
the caller's answers to interactive voice response (IVR) questions. The Response Group
application uses standard response group routing methods to route the call to the next
available agent. After a call agent accepts the call, other agents’ phones stop ringing.
For example, you have been selected by your system administrator to be a call agent for a
response group named “YEALINK”. When a user named “yl30” calls your response group, your
phone is shown as below:
Note
Response Group Ringtone
Response group ringtone feature allows the phone to play a distinct ringtone when receiving a
response group calls.
Response group can be configured via by Skype for Business Server only. Contact your system
administrator for more information.