Yealink T48S Skype For Business Edition User Manual Download

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User Guide for the T48S Skype for Business phone

Viewing History Records

To view the history records:

Tap the

History

soft key.

The touch screen displays all call records.

Tap , or press , to turn pages.

You can tap

All

Missed

Placed

Received

to view entries in each call list directly.

Tap the desired entry.

The detailed information of the entry appears on the touch screen.

Tap the black area of the right side or press to return to the pervious screen.

Placing a Call from History Records

You can place a call from the history records.

Summary of Contents for T48S Skype For Business Edition

Page 1: ......

Page 2: ...form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STAT...

Page 3: ...roduct is available on the Yealink Support page for the product Patent Information China the United States EU European Union and other countries are protecting one or more patents of accompanying prod...

Page 4: ......

Page 5: ...ealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL...

Page 6: ......

Page 7: ...configuration Also be sure to read the Quick Start Guide in your phone package before you set up and use the phone As you read this guide keep in mind that some features should be configured by your...

Page 8: ...User Guide for the T48S Skype for Business phone VI...

Page 9: ...onfigurable via Phone Web User Interface 20 Documentations 23 Getting Started 25 Phone Initialization 25 Signing into Skype for Business 26 PIN Authentication 27 User Sign in 27 Web Sign In 28 Signing...

Page 10: ...en Saver 61 Power Saving 63 Backlight 66 Contrast 67 Showing Full Name 68 Language 69 Time Date 70 Administrator Password 72 Key as Send 73 Phone Lock 74 Audio Settings 79 Volume 79 Phone s Ringtone 7...

Page 11: ...Dynamic Forwarding 122 Team Call Group 123 Team Call Ringtone 124 Response Groups 125 Response Group Ringtone 125 Call Queue 126 Inbound Private Line 126 Private Line Tones 127 Call Transfer 128 Blin...

Page 12: ...icemail 169 Managing the Voicemail 170 Advanced Phone Features 175 E911 175 E911 Location Tip 175 Adding the Location Information 177 Selecting the Default Location 177 Viewing the Location Informatio...

Page 13: ...0 Uninstalling the Yealink BToE Connector 220 Using Optional Accessories with Your Phone 221 Using a Headset 221 Using an Analog Headset 221 Using the Wireless Headset Adapter EHS36 224 Using Bluetoot...

Page 14: ...Guide for the T48S Skype for Business phone XII Troubleshooting Solutions 239 Regulatory Notices 249 Service Agreements 249 Limitations of Liability 249 Safety Instructions 249 Appendix A Time Zones...

Page 15: ...uctions User Interfaces Documentations For more information or assistance with your new phone contact your system administrator Hardware Component Instructions The main hardware components of the T48S...

Page 16: ...sed call information or caller information of second incoming Messages for example Saving config file Time and date HEADSET Key Toggles and indicates the headset mode The key LED glows green when head...

Page 17: ...ed vertically For more information on how to adjust the reversible tab refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones Hookswitch Lifts the handset from the handset cradle t...

Page 18: ...oth paired and connected Hands free speakerphone mode Location is not set Voicemail Unread voicemail Read voicemail Auto Answer Enable the conference announcement Conference presenter Conference atten...

Page 19: ...e call is muted Note User Interfaces There are two ways to configure your IP phone Via phone user interface Via web user interface The phone user interface being made up of keypad and touch screen all...

Page 20: ...ace as an example Phone User Interface You can customize your phone by tapping Menu to access the phone user interface The Advanced option is only accessible to the administrator and the default admin...

Page 21: ...Overview 19 The figure below shows the phone s menus and submenus...

Page 22: ...er on your PC The default administrator user name and password are both admin case sensitive Navigating the Web User Interface When you log into the web user interface successfully the phone status is...

Page 23: ...X CAP Provisioning X Basic Phone Settings Remember Password X Account Lock Always Online Screen Saver Power Saving X Backlight Contrast Language Phone Language X Web Language X Time Date SNTP Setting...

Page 24: ...History Settings Dial Now X Basic Call Features Hotline Auto Answer Call Waiting Call Forward X Call Transfer X Calendar X Call Park Retrieve X Voice mail X Advanced Phone Features E911 Location Tip X...

Page 25: ...eatures and phone customizations In the package On the website English Chinese User Guide Phone Web user interface settings Basic call features and BToE Better Together over Ethernet feature On the we...

Page 26: ...User Guide for the T48S Skype for Business phone 24...

Page 27: ...m administrator Phone Initialization After your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading...

Page 28: ...in address user name and password to sign into Skype for Business server This sign in method is applicable to On Premises account and Online account Web Sign in This method uses the unique website sho...

Page 29: ...tension e g 4030 by the on screen keyboard 5 Enter your personal identification number in the PIN field 6 Tap Sign in PIN Authentication method is configurable via web user interface at the path Accou...

Page 30: ...Sign in Address field by the on screen keyboard 5 Enter your Skype for Business user name e g 4040 yealinksfb com in the User Name field 6 Enter the sign in password in the Password field 7 Tap Sign...

Page 31: ...Business Server using Web Sign in method via phone user interface 1 Select Web Sign in from the pull down list of Login Type 2 Tap Sign in The pairing code and URL are shown on the screen 3 On your co...

Page 32: ...g zhaops04 example onmicrosoft com in the Email address field 5 Click Verify email to verify the email address The sign in screen will appear if the email address is valid 6 Enter your Online account...

Page 33: ...in via PC When your phone and your computer are paired using Better Together over Ethernet BToE you can sign into your phone using the Skype for Business client on your computer For more information r...

Page 34: ...phone with online account 1 On the Skype for Business Client enter your online account and then click Sign in 2 Enter your sign in password and then click Sign in 3 Click Set it up now 4 Enter your mo...

Page 35: ...usiness phone The Skype for Business phone will use the authentication mode you set on the Skype for Business client by default Passing MFA When Using User Sign in or Sign in via PC To pass MFA when u...

Page 36: ...screen 2 Select Text verification 3 Enter the verification code received in the corresponding field and then tap Verify If you select Send me a code by text message your mobile phone will receive a ve...

Page 37: ...sing Web Sign in To pass MFA when using Web Sign in method via web user interface 1 Using Web Sign in method to sign into Skype for Business For more information refer to Web Sign In on page 28 Your w...

Page 38: ...tch authentication method 2 Click Text XX XXXXXXXXX90 3 Enter the correct code in the corresponding field and click Verify If you select Send me a code by text message your mobile phone will receive a...

Page 39: ...nswer the call and follow the voice prompt to complete authentication Your computer prompts the following 3 You can click Yes to reduce the number of times you are asked to sign in Your phone will sig...

Page 40: ...n change it manually if you want to For example when you are busy you can change your status to DND to avoid being disturbed The following table describes what each status means and which ones you can...

Page 41: ...two way audio call and don t want to be disturbed Set automatically for you based on your phone activity In a meeting You are in a meeting and don t want to be disturbed Set automatically for you bas...

Page 42: ...look Offline You are not signed in or you ll appear as Offline to the person whom you ve blocked from seeing your presence Set automatically for you when you log off your phone Or you ll appear as Off...

Page 43: ...the top right corner of the touch screen 2 Select Reset Status from the pull down list Your status will be reset to Available Touch Screen Display If the phone has successfully started up and a Skype...

Page 44: ...Favorites soft key to enter the Favorites screen and view favorite contacts Tap the History soft key to enter the History screen and view call history Tap the Contacts soft key to enter the Contacts...

Page 45: ...menu items You can tap the desired menu item to enter the corresponding feature configuration screen 3 Soft Keys Label automatically to identify their context sensitive features 4 Configuration Area...

Page 46: ...e main window You can tap or press to turn pages to view other favorites History Screen Tap the History soft key to enter the History screen You can view All Missed Placed and Received lists When the...

Page 47: ...to view other groups Menu Screen Tap the Menu soft key to enter the Menu screen Navigating Menus and Fields To navigate menus and fields you can Tap soft keys on the touch screen Tap menu items fields...

Page 48: ...r scroll to the value and then press Entering Data and Editing Fields You can enter data and edit fields using the phone keypad or using the on screen keyboard Using the Phone Keypad Phone keypad can...

Page 49: ...ters lowercase a characters or alphanumeric 2aB characters Press a keypad key one or more times depending on what input mode you re in to enter the characters that is displayed on the keypad key You c...

Page 50: ...ecial character For key It only provides the pound character For key If it is the uppercase ABC soft key lowercase abc soft key or alphanumeric 2aB soft key input mode it will provide the following sp...

Page 51: ...oose one of the options to enter an alternate character 2 Delete key Tap to delete the entered characters one by one Long tap to delete two or more characters 3 Dial key Place a call 4 Shift key Switc...

Page 52: ...t data 1 Tap the field 2 Do one of the following If you want to Then you can Enter lowercase characters Tap the lowercase characters Enter uppercase characters Tap to switch to the uppercase input mod...

Page 53: ...ion IPv4 uses a 32 bit address IPv6 is an updated version of the current Internet Protocol to meet the increasing demands for unique IP addresses using a 128 bit address Network status IPv4 status or...

Page 54: ...e specific information To view the phone status via web user interface 1 Open the web browser on your PC 2 Enter the IP address in the browser s address bar and then press the Enter key For example ht...

Page 55: ...lowing takes IPv4 as an example To configure the DHCP via phone user interface 1 Tap Menu Setting Advanced default password admin Network WAN Port 2 Select the desired value IPv4 IPv6 or IPv4 IPv6 fro...

Page 56: ...desired value in the IP Address Subnet Mask Gateway Pri DNS and Sec DNS field respectively 6 Tap to accept the change The touch screen will prompt Reboot now 7 Tap the OK soft key This configuration w...

Page 57: ...from the pull down list of Type 5 Enter the desired value in the IP address IPv6 IP Prefix Gateway Pri DNS and Sec DNS field respectively 6 Tap to accept the change Network is configurable via web use...

Page 58: ...User Guide for the T48S Skype for Business phone 56...

Page 59: ...neral Settings Audio Settings Contact Management Call History Management Dial Plan Dial now For more information or assistance with your new phone contact your system administrator General Settings Re...

Page 60: ...siness phone 58 2 Select Enabled from the pull down list of Remember Password 3 Click Confirm to accept the change A dialog box pops up to prompt you that this configuration will take effect after a r...

Page 61: ...r account being signed in or signed out randomly If account lock feature is enabled users are prompted for administrator password to sign in or sign out To configure the account lock feature via phone...

Page 62: ...Always Online Always online feature can keep the account to stay in available status when the phone is idle If you enable the always online feature your available status will not change to other stat...

Page 63: ...curs Press any key Tap the touch screen Pick up hang up the handset Receive an incoming call A new prompt e g someone adds you as a delegate or you add someone to be your delegate using the Skype for...

Page 64: ...1 Click on Settings Preference 2 Select Custom from the pull down list of Screensaver Type 3 In the Upload Screensaver field click Browse to locate the custom picture from your local system and then...

Page 65: ...tomatically set the custom pictures you upload as the screen savers and display these pictures alternately 5 Tap to accept the change Screen saver is configurable via web user interface at the path Se...

Page 66: ...e Timeout minutes Note Enabling the Power Saving To enable the power saving feature via web user interface 1 Click on Settings Power Saving 2 Select Enabled from the pull down list of Power Saving 3 C...

Page 67: ...n choose to set a higher User Input Extension Idle TimeOut than the Office Hours Idle TimeOut and Off Hours Idle TimeOut so that when you re actively using the phone power saving mode doesn t initiate...

Page 68: ...s 10 is the highest intensity Inactive Level The intensity of the touch screen when the phone is inactive for a designated backlight time You can select a low intensity or turn off the backlight You c...

Page 69: ...usiness phone to a comfortable level on the phone Ensure that the expansion module has been connected to the phone before configuration The intensity of contrast ranges from 1 to 10 and the highest in...

Page 70: ...e contacts names When showing full name feature is set to off To configure the phone to display full name via phone user interface 1 Tap Menu Setting Basic Display Show full name 2 Select On from the...

Page 71: ...rface will use English by default You can change the language for the phone user interface and the web user interface respectively Changing the Language for the Phone User Interface To change the lang...

Page 72: ...r configure the time and date manually Configuring the SNTP Setting To configure the SNTP settings via phone user interface 1 Tap Menu Setting Basic Date Time General 2 Select SNTP Setting from the pu...

Page 73: ...tting Basic Date Time General 2 Tap Manual Setting from the pull down list of Type 3 Enter the specific date and time in the corresponding fields 4 Tap to accept the change The time and date displayed...

Page 74: ...able date formats For example for the date format WWW DD MMM WWW represents the abbreviation of the week DD represents the two digit day and MMM represents the first three letters of the month The dat...

Page 75: ...esired value in the Current Password New Password and Confirm Password field respectively 3 Tap to accept the change Administrator password is configurable via web user interface at the path Security...

Page 76: ...authorized numbers only unless your system administrator allows your phone to place other outgoing calls Answer incoming calls unless your administrator has set your phone to require a password to an...

Page 77: ...king via phone user interface 1 Tap Menu Setting Basic Phone Lock 2 Enter the integer between 1 to 1440 minutes in the Idle time out mins field The time is 10 minutes by default 3 Tap to accept the ch...

Page 78: ...ock attempts for a locked phone that is not during a call You will be automatically signed out of the phone when the unsuccessful unlock attempts exceeds the limit Note To configure the unlock attempt...

Page 79: ...k 2 Select Enabled from the pull down list of Phone Lock 3 Enter the lock PIN in the Current PIN field 4 Enter the lock PIN in the New PIN field 5 Enter the lock PIN again in the Confirm PIN field 6 T...

Page 80: ...Business account 3 Tap Unlock 4 Enter and confirm your new lock PIN Disabling Phone Lock If you do not want to lock your phone you can disable phone lock To disable the phone lock feature via phone us...

Page 81: ...volume If ringer volume is adjusted to the minimum when the phone is idle the minimum volume icon will appear on the touch screen Phone s Ringtone Phone s ringtones are used to indicate incoming calls...

Page 82: ...o locate a ringtone file the file format must be wav from your local system 3 Click Upload to upload the file The custom ringtone appears in the pull down list of Ring Type Note Key Tone If you enable...

Page 83: ...ry Local directory All or Favorites Skype for Business directory e g Favorites Delegates Bosses or Other Contacts If boss admin is configured the Bosses or Delegates group appears depending on your ro...

Page 84: ...for Business directory on your phone displays all Skype for Business contacts You can search add view or delete Skype for Business contacts on the phone Adding Skype for Business Contacts You can add...

Page 85: ...up The contact is added to your phone Adding Skype for Business Contacts from Local Directory If you want to display a local contact on your Skype for Business client you should add the local contact...

Page 86: ...mail Email address Source Note Viewing Skype for Business Contacts from the Contacts Screen You can view all Skype for Business contacts on the Contacts screen To view the Skype for Business contacts...

Page 87: ...s favorites on the Favorites screen To view the Skype for Business favorites on the Favorites screen 1 Tap Favorites By default Skype for Business favorites are displayed behind the local favorites on...

Page 88: ...delete the contact Local Directory Yealink Skype for Business phones also maintain a local directory When adding a contact to the local directory in addition to name and phone numbers you can also spe...

Page 89: ...r home number title and email in the corresponding fields 4 Select the desired ringtone from the pull down list of Ring 5 Tap to accept the change Note Local directory is configurable via web user int...

Page 90: ...atar of the desired contact 4 Tap the Add to local soft key 5 Edit the contact information 6 Tap to add the contact to the local directory The Skype for Business contact is successfully saved to the l...

Page 91: ...o edit a contact in the local directory 1 Tap Contacts Local Directory 2 Tap the desired group 3 Tap the avatar of the desired contact 4 Tap the Edit soft key 5 Tap the desired field to edit the conta...

Page 92: ...irectory Local Directory Note Importing Exporting Contact Lists You can manage your phone s local directory via phone user interface or web user interface But you can only import or export the contact...

Page 93: ...terface prompts The original contact will be covered continue 4 Click OK to import the contact list To import a CSV contact list file via web user interface 1 Click on Directory Local Directory 2 Clic...

Page 94: ...4 Click Import CSV to import the contact list 5 Optional Tap the On radio box of the Del Oldcontact field It will delete all existing contacts while importing the contact list 6 Select the contact in...

Page 95: ...ntact Local favorites display consecutively according to their index number The contact with the lowest index number displays first Adding Local Favorites You can add the local favorites manually or a...

Page 96: ...rface at the path Directory Local Directory To add a local contact as the local favorite via phone user interface 1 Tap Contacts Local Directory 2 Tap the avatar of the desired contact 3 Tap Add to fa...

Page 97: ...orites on the Contacts screen 1 Tap Contacts Local Directory Favorites 2 Tap the avatar of the desired contact The detailed information of the contact appears on the touch screen 3 Tap the black area...

Page 98: ...s are displayed before the Skype for Business favorites You can configure whether to display local favorites on the Favorites screen and configure the display order of the local favorites Example Apri...

Page 99: ...es on the idle screen 4 Click Confirm to accept the change Note Placing Calls to Contacts To place a call to favorites on the Favorites screen 1 Tap the Favorites soft key 2 Tap the avatar of the desi...

Page 100: ...rds 2 Tap or press to turn pages You can tap All Missed Placed or Received to view entries in each call list directly 3 Tap the desired entry The detailed information of the entry appears on the touch...

Page 101: ...s from history records To add contacts from history records 1 Tap the History soft key The touch screen displays all call records 2 Tap or press to turn pages You can tap All Missed Placed or Received...

Page 102: ...ct avatar is enabled by default that the phone will display the contact avatars in history records You can disable this feature if you do not need To disable contact avatar via phone user interface 1...

Page 103: ...usiness server with the method of In band provisioning When user enters digits on the dialing screen the phone will match the digits to a dial plan Dial now You can configure one or more dial now rule...

Page 104: ...the characters placed in the parenthesis The sequence number stands for the corresponding parenthesis Example A replace rule configuration Prefix 001 xxx 45 xx Replace 9001 145 2 When you dial out 00...

Page 105: ...To configure the delay time for dial now rule via web user interface 1 Click on Features General Information 2 Enter the time between 1 and 14 seconds in the Time Out for Dial Now Rule field 3 Click...

Page 106: ...User Guide for the T48S Skype for Business phone 104...

Page 107: ...is phone This chapter provides basic operating instructions for the T48S Skype for Business phone Topics include Switching among the Handset Speakerphone and Headset Modes Placing Calls Answering Call...

Page 108: ...ng a call from the search result list dialing the hotline number or redialing numbers You can also dial an entry contact from call history or directory For more information refer to Contact Management...

Page 109: ...e desired number You can also select a desired contact from the search result list favorites screen call history or directory 4 Tap You can also press the OK key or key on your phone Placing a Call fr...

Page 110: ...key the phone will dial out the hotline number automatically after a designated period of time To configure the hotline number via phone user interface 1 Tap Menu Setting Features Hotline 2 Enter the...

Page 111: ...ds free speakerphone mode With the handset on hook and headset mode deactivated you can tap The call is answered in hands free speakerphone mode Press the HEADSET key The key LED glows green The call...

Page 112: ...ng call is answered and the original call is placed on hold Note Answering Calls Automatically You can enable auto answer feature to automatically answer an incoming call using the speakerphone To con...

Page 113: ...d you can receive another call when there is already an active call on the phone Otherwise another incoming call is automatically rejected by the phone with a busy message when there is an active call...

Page 114: ...The phone touch screen displays as below 2 Do one of the following Tap to answer the incoming call The original call will be placed on hold Tap to forward the incoming call to another contact Tap to i...

Page 115: ...or or tap Note Call Mute You can mute the microphone of the active audio device during an active call and then the other party cannot hear you Call mute applies to all modes Handset Headset and Speak...

Page 116: ...ndicates that the call is on hold The phone will beep softly every 30 seconds to remind you that you still have a call on hold To resume a held call 1 Press or tap Multiple Calls on Hold 1 If multiple...

Page 117: ...in the Upload Music File field to select a music file saved in your local computer Click Upload to upload the custom music The held party will hear your custom music Call Forward You can configure you...

Page 118: ...gates assigned to your line you can enable your delegates phones to simultaneously ring when you receive incoming calls Simultaneously Ring to Team Call If you have a team call group assigned to your...

Page 119: ...to the preset number or contact My Delegates If you have delegates assigned to your line you can forward all incoming calls directly to your delegates b Simultaneously ring New Number The preset numb...

Page 120: ...hone 1 In Skype for Business client click and then select Call Forwarding Settings 2 Tap the radio box of the Forward my calls to field 3 Select the desired forwarding type from the pull down list of...

Page 121: ...dd the delegates you want to forward calls to when you receive an incoming call You can also specify that after how many seconds the delegate s phone ring Configuring Simultaneously Ring on Skype for...

Page 122: ...Depending on your selection a If you select New Number Enter the phone number in the pop up window and then click OK to accept the change The phone with this number will ring simultaneously when you r...

Page 123: ...s phone rings c If you select My Team Call Group Add the contacts into the Team Call Group All members in the group will ring simultaneously when you receive an incoming call You can also specify tha...

Page 124: ...y time for rejecting incoming calls That is incoming calls are rejected if it is not answered after the designated delay time To configure the delay time for rejecting incoming calls 1 Tap Menu Settin...

Page 125: ...directory and then tap Tap the avatar of the desired contact on Favorites screen To forward an incoming call to voicemail directly 1 Tap When the phone is ringing The incoming call will be forwarded...

Page 126: ...swer the call for you As soon as any one of the team members picks up the phone the other phones stop ringing For example a user yl38 calls a user named yl35 other members in the same team call group...

Page 127: ...ponse IVR questions The Response Group application uses standard response group routing methods to route the call to the next available agent After a call agent accepts the call other agents phones st...

Page 128: ...put in the queue and wait for the available call agent The person calling in will hear music while they are placed on hold and waiting and the call in the queue will ring all call agents at the same t...

Page 129: ...e line has only one voicemail The phone receives the calls calling to the private line rings at any time They do not follow Do Not Disturb rules Private lines are inbound only and cannot be used to ma...

Page 130: ...the desired ringtone 3 Tap to accept the change A ringtone for the private line is configurable via web user interface at the path Settings Preference Private line ring Call Transfer You can transfer...

Page 131: ...wing Enter a number and then tap Select a desired contact from the search result list call history or directory and then tap Tap the avatar of the desired contact on Favorites screen Then the call is...

Page 132: ...ate a Skype for Business conference call on your phone or on the Skype for Business client Note Initiating a Conference Call by Meet Now To initiate a Skype for Business conference call by meet now vi...

Page 133: ...calls into a conference call For more information on how to place multiple calls refer to Placing Multiple Calls on page 107 Merge all calls into a conference via phone user interface 1 During multipl...

Page 134: ...ess phone 132 Merge an active call and a held call into a conference via phone user interface 1 During multiple calls tap 2 Tap the avatar of the contact that is held The active call and the selected...

Page 135: ...Notify other parties of the dial in number and conference ID other parties can use the dial in number and conference ID to join this Skype for Business conference If this conference is locked anyone...

Page 136: ...onference Participants When you initiate a Skype for Business conference call you will be an organizer and other participants are listed as presenters by default As an organizer or presenter you can m...

Page 137: ...rence participants by organizer or presenters 1 Tap A notification is displayed on the participants phones informing them that the presenter has unmuted the audience 2 The muted participants press to...

Page 138: ...m presenters to attendees But they cannot demote or promote themselves The presenters cannot demote or promote the organizer The attendees cannot promote or demote anyone To demote or promote conferen...

Page 139: ...ring a conference call do one of the following Tap to lock the conference An icon indicating the contacts waiting in the lobby appears on the touch screen Tap to unlock the conference The conference i...

Page 140: ...ove the participant from the conference call A notification prompts that the participant is removed Leaving the Conference All participants can leave the conference at any moment To leave the conferen...

Page 141: ...to your calendar 2 Click Home New Appointment 3 Enter a subject location and then select the start and end time 4 Enter the content about the appointment 5 To show others your availability during this...

Page 142: ...then click Add Attendees to add attendees 6 To show others your availability during this time on the Appointment tab click the Show As box and then click Free Working Elsewhere Tentative Busy or Out o...

Page 143: ...ick Free Working Elsewhere Tentative Busy or Out of Office 6 Click Save Close By default a reminder appears 15 minutes before the event starts Setting up a Skype Conference in Outlook Setting up a Sky...

Page 144: ...e and then click Add Attendees to add attendees 6 To show others your availability during this time on the Appointment tab click the Show As box and then click Free Working Elsewhere Tentative Busy or...

Page 145: ...time shows as Free or Working Elsewhere on the Outlook software Your availability during this time shows as Tentative on the Outlook software Your availability during this time shows as Busy on the O...

Page 146: ...ths in a year The selected month is always within a blue frame To navigate Year view 1 Tap Menu Calendar 2 Tap the date at the top of the Month view 3 Do one of the following Tap to view the previous...

Page 147: ...Press to view the schedules of the previous day Press to view the schedules of the upcoming day Tap or to view more schedules when there are more than 3 schedules Tap the schedule to view detail for...

Page 148: ...the following responses to the organizer Do not reply the invitation show as None on the organizer s phone Accept the invitation show as Accepted on the organizer s phone Tentatively accept the invit...

Page 149: ...remove the reminder from the screen and stop all future reminders for the Skype conference Tap the Snooze soft key to temporarily remove the reminder from the screen until the next schedule reminder...

Page 150: ...nder via phone user interface 1 Press Menu Setting Basic Calendar Settings 2 Select Enabled from the pull down list of Reminder 3 Enter the interval in the Reminder Interval field When the phone is lo...

Page 151: ...ee will be muted automatically organizer will not be muted Joining a Skype conference from Schedule view Once joined presenter and attendee will be muted automatically organizer will not be muted Dial...

Page 152: ...minder Do one of the following Tap the Join soft key Tap the Detail soft key to view detail for a specific Skype conference and then tap the Join soft key Joining a Skype Conference from Schedule View...

Page 153: ...They can join the Skype conference from phone by dialing dial in number and Conference ID Invitees can also obtain the dial in number and Conference ID from the phone To obtain the dial in number and...

Page 154: ...ver Using the Skype for Business Call Park feature you can park calls so that you can continue to make calls and answer other incoming calls on your phone Call park is different from call hold Call ho...

Page 155: ...d The time limit for parked calls is set by the system administrator Note Group Call Pickup If you sign into the phone using On Premises account you can use group call pickup feature Note that the cur...

Page 156: ...ber can answer hold or resume calls on the shared line and all group members can view the status of a call on the shared line on their phones Each line supports up to 25 call appearances Only one call...

Page 157: ...tifies that you joined a SLA group and a SLA screen appears automatically which display all shared line appearances In the following figure the phone screen of the SLA group member yl576 display all s...

Page 158: ...All members phones are shown below Any group member can tap to answer an incoming call for the shared line When a group member answers an incoming call a red status bar will appear under the shared l...

Page 159: ...notified of the call s hold status by a flashing red status bar under the shared line appearance on all members phones Resuming Held SLA Calls Any SLA member can resume a held call on the shared line...

Page 160: ...and delegates can manage calls on behalf of the boss s line Boss Admin Scenario The system administrator has configured user yl31 as the delegate of yl30 For more information on how to assign delegat...

Page 161: ...ntact 7 Click the Ring your delegates after this many seconds pull down list to determine when your delegates phones ring 8 Click OK 9 Click OK in the Delegates dialog box 10 Click OK in the Options d...

Page 162: ...rd my calls to list 3 Click Edit my delegate members 4 Check the checkbox of the delegate you want to remove 5 Click Remove 6 Click OK in the Delegates dialog box 7 Click OK in the Options dialog box...

Page 163: ...assigned as a delegate in the Bosses group on your phone and in the Skype for Business client To view your bosses 1 Tap the Contacts soft key 2 Tap the Bosses group Your boss es will be displayed Bos...

Page 164: ...p the desired boss 3 Tap the desired ringtone 4 Tap to accept the change Delegates call Ringtone As a boss you can set a distinct ringtone for incoming calls from your assigned delegate s line To set...

Page 165: ...l on a boss s phone 1 Tap or press The delegate s phone stops ringing and the touch screen of the delegate s phone is shown below To answer an incoming call on a delegate s phone 1 Tap or press The bo...

Page 166: ...the Held Calls Either boss or delegate can resume the held call Once one party resumes the call the other party will drop the call automatically To resume a call held on a boss s phone Do one of the f...

Page 167: ...To transfer a delegation call to the boss s voicemail Before answering the delegation call or during a delegation call 1 Tap to forward the incoming call to boss s voicemail directly The touch screen...

Page 168: ...e the call Placing a Call on Behalf of a Boss The delegate can make calls on behalf of his assigned boss s lines To place a call on behalf of a boss s line 1 Tap Contacts Bosses 2 Tap the avatar of th...

Page 169: ...te is calling on behalf of a boss Initiating a Conference Call on Behalf of a Boss The delegate can initiate a conference call on behalf of a boss s line To initiate a conference call on behalf of a b...

Page 170: ...s The delegate can join an incoming conference call on behalf of a boss s line and add the boss to the conference call To add a boss s line to a conference call 1 Tap or to join an incoming conference...

Page 171: ...il menu Note Leaving the Voicemail You can leave a voicemail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voicemail...

Page 172: ...cator glows red press or tap Menu Voice Mail 2 Follow the voice prompt to listen to your voicemails User Sign in Web Sign in Sign in via PC When you sign into the phone via User Sign in Web Sign In or...

Page 173: ...voicemails Listening to the Voicemail To listen to the voicemail 1 Tap Menu Voice Mail 2 Tap to play the selected voicemail You can also tap the desired voicemail and then tap the Play Message soft ke...

Page 174: ...tact Marking the Voicemail as Read or Unread The following icons indicate the status of the voicemail Unread voicemail Read voicemail To mark the voicemail as read 1 Tap Menu Message 2 Tap the Unread...

Page 175: ...2 Tap the read voicemail 3 Tap the Mark as Unread soft key The voicemail icon will change from to Deleting the Voicemail To delete the voicemail 1 Tap Menu Voice Mail 2 Tap the desired voicemail 3 Ta...

Page 176: ...User Guide for the T48S Skype for Business phone 174...

Page 177: ...or E911 E911 Enhanced 911 is a location technology that enables the called party to identify the geographical location of the calling party For example if a caller makes an emergency call to E911 the...

Page 178: ...When the location is not set the touch screen will display a location tip If you select Disabled When the location is not set the touch screen will not display a location tip 3 Click Confirm to accep...

Page 179: ...ce To add the location information manually via phone user interface 1 Tap Menu Setting Basic Location 2 Enter the location name in the Set Location field 3 Enter the address name in the Set Address f...

Page 180: ...et Mode If you select Default The phone s default location will be the one configured on the Skype for Business server If you select Custom The phone s default location will be the one configured on t...

Page 181: ...in two hours Other statuses will not be affected by the emergency call Note USB Recording The Skype for Business phones support recording You can record active calls onto a USB flash drive connected t...

Page 182: ...ring a call a message will pop up to tell you how much time is available for recording For more information on the available recording time refer to Viewing the Storage Space on page 186 Note The Star...

Page 183: ...You park the call Recording a Call You can record active calls or conferences To record a call 1 Tap during a call The screen displays a recording icon and recording duration During the recording you...

Page 184: ...sed Then the pause recording icon appears on the touch screen and the duration stops counting Both you and the other party are not recorded Tap to resume the call the recording is continued Press the...

Page 185: ...ding is stopped and saved on the USB flash drive automatically The soft keys related to recording disappear You cannot record a call unless the space of your USB flash drive is released Stop Recording...

Page 186: ...y back browse and delete the recordings on your phone Note To play back recorded calls 1 Tap Menu Menu USB Browse Audio The touch screen shows all recorded files file name duration time and file size...

Page 187: ...ayback Then appears on the touch screen Tap to continue the playback Drag the slider to skip forward or rewind the playback Tap to stop the playback Tap to stop the playback and return to the idle scr...

Page 188: ...age Space You can view the storage space for example total space used space free space of the USB flash drive on the phone To view the storage space of the USB flash drive 1 Tap Menu Menu USB Storage...

Page 189: ...sable the phone to answer an incoming intercom call automatically If Intercom Allow is enabled the phone will automatically answer an incoming intercom call If Intercom Allow is disabled the phone wil...

Page 190: ...e 3 Tap to accept the change Intercom features are configurable via web user interface at the path Features Intercom Configuring the Target Extension Number You need to configure the target extension...

Page 191: ...delete a target extension number via phone user interface 1 Do one of the following to enter the intercom list Tap Tap Menu Setting Features Intercom List 2 Select a desired item 3 Tap the Delete sof...

Page 192: ...ast Paging You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group You can configure the paging list on the p...

Page 193: ...20 10008 in the Address field The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 5 Enter the group name in the Label field 6 Tap to accept the change 7 Repeat steps 2 to 6 you c...

Page 194: ...in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically If Disabled is selected from the pull down list of Paging Barge...

Page 195: ...multicast in the Listening Address field 5 Enter the label in the Label field Label will appear on the touch screen when the phone receives the multicast RTP stream 6 Click Confirm to accept the chan...

Page 196: ...Settings I want everyone to be able to see my presence regardless of system settings override default settings Everyone in my Microsoft Active Directory Domain can see my presence regardless of syste...

Page 197: ...e from the Phone To modify the privacy mode from the phone 1 Tap Menu Setting Features Private Mode 2 Do one of the following a If the privacy mode is disabled on the Skype for Business Server the pho...

Page 198: ...Business Client To modify the privacy mode from the Skype for Business client 1 Open Skype for Business client 2 Click 3 In the Skype for Business Options dialog box click Status 4 Do one of the foll...

Page 199: ...cular employee A primary motivation for hot desking is cost reduction Hot desking is regularly used in places where not all employees are in the office at the same time or not in the office for a long...

Page 200: ...host user account and sign in as the hot desking user The hot desking user has access to his own profile and settings To sign in as the hot desking user 1 Do one of the following When the phone is loc...

Page 201: ...ass the MFA at the first sign in For more information refer to Passing MFA on page 33 The phone is signed in as the hot desking user successfully And the phone displays It is in the hot desking mode S...

Page 202: ...t user account which has been signed in before Common Area Phone Common area phones are those Skype for Business phones that are not associated with an individual user Instead of being deployed in som...

Page 203: ...nfiguration will take effect after a reboot Signing into a Common Area Phone Account You can use the following five sign in methods to sign into a CAP PIN Authentication User Sign in Web Sign in Sign...

Page 204: ...n as the Hot Desking User on page 198 Note CAP Provisioning Sign in Method If you are the person who is given permission to provision CAP accounts You can use a web browser to provision numerous CAPs...

Page 205: ...L into your web browser 5 Enter your Online account make sure it has permission to provision CAP accounts and password 6 Optional Check the Keep me signed in checkbox so that you don t need to enter a...

Page 206: ...tomatically CAP Provisioning method is configurable via web user interface at the path Account Register CAP Provisioning Note Signing Out of a Common Area Phone To sign out of a CAP account 1 Tap Menu...

Page 207: ...of Limited service due to outage and Limit functionality in the screen title area Call between branch site users is established successfully with 2 way audio Conference between branch site users can...

Page 208: ...ing Better Together over Ethernet Disabling BToE on Your Phone Exiting BToE on Your Computer Uninstalling the Yealink BToE Connector For more information or assistance contact your system administrato...

Page 209: ...lication or download it online http support yealink com documentFront forwardToDocumentFrontDisplayPage To install the Yealink BToE Connector on your PC 1 Unzip the downloaded file 2 Double click the...

Page 210: ...nse Agreement field and then click Next to continue 5 Click Browse to select an installation folder and click Install to begin the installation By default the Yealink BToE Connector application is ins...

Page 211: ...e Features 209 A dialog is displayed as below during installation 8 Click Yes The installation may take several minutes A status bar showing the Yealink BToE Connector installation s progress is displ...

Page 212: ...heckbox of Launch Yealink BToE Connector is checked by default as shown above If the checkbox of Launch Yealink BToE Connector is not checked you need to launch the Yealink BToE Connector manually 9 C...

Page 213: ...nnector Click Exit E to exit Yealink BToE Connector Pairing Your Phone with Your Computer There are two BToE Pairing modes on the phone If BToE Pairing Mode is Auto your phone will pair with your comp...

Page 214: ...client do one of the following on your PC a Connect an Ethernet cable from your computer to the PC port on your phone network of the PC will be provided by the PC port of the phone 1 As the checkbox...

Page 215: ...ix digit pairing code displays on your phone Enter the pairing code shown on the phone into the notification on your computer b If your PC is not connected to the PC port on your phone using an Ethern...

Page 216: ...hone differs from the one signing on the Skype for Business client Paired Signed in Your phone and your computer are paired and the Skype for Business user signing on the phone is the same as the one...

Page 217: ...urn to the PC Audio screen Tap to pause the audio playback Tap to resume the audio playback Tap to place a new call and the audio playback is paused Note Enabling Better Together over Ethernet After y...

Page 218: ...following 1 Tap Sign In on your phone select Sign in via PC 2 Tap Sign In The dialog box will display on your computer If your system administrator enables multi factor authentication MFA feature for...

Page 219: ...oviding you with high quality audio through your phone After BToE is enabled you can answer place hold and resume calls with your Skype for Business contacts on your phone and the Skype for Business c...

Page 220: ...pe for Business client Resuming BToE Calls Do one of the following Tap or press on your phone Click to display the control panel and then click in your Skype for Business client The call is resumed on...

Page 221: ...accept the change Make sure the BToE status is Paired Sign In and the phone lock with PC feature is enabled To lock you phone To unlock you phone The paired PC gets locked The paired PC gets unlocked...

Page 222: ...g BToE on Your Computer You can exit the Yealink BToE Connector at any time When you exit the application you can no longer use the BToE functions on your phone or computer To exit BToE on your comput...

Page 223: ...our phone and use the headset to place and answer calls If you want to use the analog headset you require an optional headset YHS32 YHS33 For more information on how to use your USB headset refer to y...

Page 224: ...on using the headset to answer a call refer to Answering Calls on page 109 With the handset on hook enter the desired number and tap the phone will then place a call using the headset automatically Fo...

Page 225: ...adsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to the h...

Page 226: ...t EHS36 see the EHS36 User Guide on the wireless headset adapter s support page on Yealink Technical Support After the EHS36 and your headset are connected successfully you can use the control unit on...

Page 227: ...n on Bluetooth USB dongle BT40 see the user guide on the Bluetooth USB dongle BT40 s support page on Yealink Technical Support Activating the Bluetooth Mode When you insert Bluetooth USB dongle BT40 i...

Page 228: ...g Basic Bluetooth 2 Tap the Off radio box of the Bluetooth field The Bluetooth headset won t be connected anymore but it will still keep as being paired When you activate the Bluetooth mode again the...

Page 229: ...o your phone If there is no Bluetooth device available on the touch screen tap to search for the Bluetooth device again 3 Enter the PIN e g 0000 in the prompted Password field 4 Tap to accept the chan...

Page 230: ...ion from the Bluetooth devices field Device Name the name of the Bluetooth headset MAC Address the MAC address of the Bluetooth headset Connection the connection status of Bluetooth headset with your...

Page 231: ...ur phone When you delete the Bluetooth headset it disappears from the Paired Bluetooth Device list To connect it to your phone again you need to scan and connect it again To delete your Bluetooth head...

Page 232: ...ing Basic Bluetooth 2 Tap the connected Bluetooth headset The Bluetooth headset is disconnected To connect it to your phone again tap the Bluetooth headset again Connecting to the Wireless Network You...

Page 233: ...an Wi Fi devices automatically If you tap Cancel you can activate Wi Fi mode manually when you want to use the Wi Fi feature To activate the Wi Fi mode via phone user interface 1 Tap Menu Setting Basi...

Page 234: ...i 2 Activate the Wi Fi mode refer to Activating the Wi Fi Mode 3 Optional To re search the available network tap the Scan soft key 4 Select the desired wireless network 5 If the network is secure ente...

Page 235: ...soft key The touch screen prompts WPS has opened please connect in 120s 4 Long press the WPS key on your gateway router Once WPS setup has completed successfully the touch screen will prompt Connect S...

Page 236: ...from the Cipher Type field Enter the profile name SSID user name and WPA shared key in the corresponding fields 5 Tap to accept the change The connected wireless networks will be saved to Known Netwo...

Page 237: ...ll be saved in Known Network s list The next time you activate Wi Fi feature the IP phone will be automatically connected to the wireless network which has the highest priority the top one Up to 5 wir...

Page 238: ...profile from your phone you need to manually connect to it next time Disconnecting the Wireless Network Connection To disconnect wireless network via phone user interface 1 Tap Menu Setting Basic Wi F...

Page 239: ...ular basis When your T48S is registered with a Skype for Business server you can assign Skype for Business contacts to EXP keys on your EXP40 so that you can quickly call contact by pressing the corre...

Page 240: ...User Guide for the T48S Skype for Business phone 238...

Page 241: ...itch or hub in your network is operational Contact your system administrator for more information Why doesn t the phone display time and date correctly Check if you have configured the phone to obtain...

Page 242: ...the certificate and then enable the Only Accept Trusted Certificates feature to try again How to check if the application driver of the Yealink BToE Connector is installed on the PC Do one of the fol...

Page 243: ...After reboot if the phone still cannot pair with the Skype for Business client uninstall the Yealink BToE Connector and application driver and then reinstall them Ensure that Yealink BToE Connector i...

Page 244: ...d on page 115 Why doesn t my handset work Check that the headset cord is fully connected to the headset jack on the phone Refer to Phone Initialization on page 25 Check that the headset volume is adju...

Page 245: ...rt configurations to your phone To export the phone configurations via web user interface 1 Click on Settings Configuration 2 Click Export to open file download window and then save the file to your l...

Page 246: ...cal log level will be automatically set to Debug 3 Reproduce the issue 4 Click Stop in the Export All Diagnostic Files field to stop the capture The local log level will be reset to Normal 5 Click Exp...

Page 247: ...assword in the New Password field and Confirm Password field 4 Click Confirm to accept the change You can also contact your system administrator for help Note How to reboot the phone To reboot the pho...

Page 248: ...e touch screen prompts Reboot the phone 3 Tap the OK soft key to reboot the phone Note How to upgrade firmware To upgrade firmware via web user interface 1 Click on Settings Upgrade You can long press...

Page 249: ...r refer to Updating Phone Firmware from Microsoft Skype for Busniness Server How to reset the phone Generally some common issues may occur while using the phone Your system administrator may ask you t...

Page 250: ...hone begins resetting After reset the touch screen prompts Welcom Initializing Please wait The phone will be reset to factory sucessfully after startup Note You can also long press the soft key to per...

Page 251: ...these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you...

Page 252: ...kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfun...

Page 253: ...nd Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic...

Page 254: ...Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland...

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