Yealink T48S Skype For Business Edition, User Manual

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Basic Call Features
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Do one of the following:
-
The delegate taps or presses to resume the held call.
- The boss taps the red
Boss/Admin
soft key to view the calls that are held by delegate.
Tap the avatar of the caller. The call will be resumed by boss, and the delegate will drop
the call automatically.
Transferring Calls to Boss’s Voicemail
If a boss is unavailable to answer calls, delegates can transfer the calls directly to a boss’s
voicemail. The caller can follow the voice prompt to leave the voicemail.
To transfer a delegation call to the boss’s voicemail:
Before answering the delegation call or during a delegation call:
1.
Tap to forward the incoming call to boss’s voicemail directly.
The touch screen of the delegate’s phone is shown below:
Making a Safe Transfer to Boss
After a delegate answers the call, the delegate can transfer the call to the boss’s phone using
Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent
the call from going to voicemail if the boss does not answer the call.
To make a safe transfer to a boss’s phone:
1.
Tap -> during a call. The call is placed on hold.
When the boss answers the call, the call will be transferred to the boss successfully.