2 Product Confirmation
2.5 Customer Support Information
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168283-1CD
168283-1CD
Hardware Installation &
Software Upgrade
2.5
Customer Support Information
If you need assistance with any aspect of your Hardware Installation &
Software Upgrade system, please contact Motoman Customer Support at
the following
24-hour telephone number:
For
routine
technical inquiries, you can also contact Motoman Customer
Support at the following e-mail address:
When using e-mail to contact Motoman Customer Support, please provide
a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please have the following information ready before you call:
NOTE
Please use e-mail for
routine
inquiries only. If you have an
urgent or emergency need for service, replacement parts,
or information, you must contact Motoman Customer
Support at the telephone number shown above.
• System
• Robots
• Positioner
• Primary Application
• Controller
MLX200
• Software Version
Access this information on the
Teach Pendant’s LCD display
screen by selecting {MAIN MENU}
- {SYSTEM INFO} - {VERSION}
• Robot Serial Number
Located on the robot data plate
• Robot Sales Order Number
Located on the controller data
plate
(937) 847-3200
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