Xerox WorkCentre M24 Color, Reference Manual

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230
Trou
bles
hooti
n
g
11
11.1
Troubleshooting
This section covers problems you may encounter in using the facsimile functions of this
machine and offers possible solutions for correcting them.
If you experience a malfunction or problem with your machine after consulting the following
troubleshooting tables to determine the cause and what measures to take, contact our Cus-
tomer Support Center.
11.1.1
Problems With Transmission
Items to check Countermeasures
Transmission procedure Check that the procedure is appropriate and retry.
“3.1 Simple Send Procedure” (P. 20)
Telephone line connection Check that the phone line is connected correctly.
“1.3 Telephone Line Connectors” (P. 4)
Phone line settings Print an “Expanded Features Settings List” to check that the
dial is appropriate. Correct the settings if necessary.
“9.2 Entering Local Terminal Information” (P. 145)
Phone number of remote
machine Check the number displayed on the screen. If you are using
speed dialing, print an Address Book to check the number.
Correct the number if necessary.
● “9.3 Setting an Address Number” (P. 150)
● “10.2 Printing Reports and Lists” (P. 206)
●
“10.4 Address Book” (P. 211)
Problems with the remote
machine Check whether the remote terminal is on and is ready to
receive/transmit.
Was a Transmission
Report saying “Fail to send
: Pass this report to the
sender.” printed? Check the Transmission Report.
“10.8 Transmission Report” (P. 217)
Activity Report details. Check the Activity Report.
“10.7 Activity Report” (P. 214)
An error message dis-
played? Take the necessary measures described in the message.