Xerox WorkCentre M24 Color, Reference Manual

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11
11.2
Error Code List
This section describes the status code displayed in the Activity Report, other reports and how
to perform diagnostics.
If the problem persists, contact our Customer Support Center.
For details on the Activity Report, see “10.7 Activity Report” (P. 214) and for details on the Transmission Report,
see “10.8 Transmission Report” (P. 217).
Error Code Status and countermeasures
016-764 Could not connect to the SMTP server.
Contact the SMTP server administrator.
016-765 Could not send mail as the hard disk on the SMTP server was full.
Contact the SMTP server administrator.
016-766 An error occurred on the SMTP server.
Contact the SMTP server administrator.
016-767 Could not send mail as the mail address was wrong.
Confirm the mail address, and try sending the mail again.
016-768 Could not connect to the SMTP server as the mail address of this
machine was incorrect.
Check the mail address of this machine.
016-769 The SMTP server does not support confirmation of mail distribution
(DSN).
Send mail without setting confirmation of mail distribution (DSN).
020-501, 020-79
~
795
Is the telephone line (modular jack) correctly connected?
Check that the phone line is connected correctly and transmit again.
“1.3 Telephone Line Connectors” (P. 4)
020-507, 083-715,
084-786, 084-787 Communication could not take place because the ID of the remote
machine and the password you specified do not match.
Make sure that the password and telephone number are correct.
Also check with the other party if their machine has been set up to not
receive ID from other parties.
This code is also displayed when a polling request is rejected.
020-511, 083-720,
083-725 A Relay Broadcast cannot be transmitted.
Is Relay Broadcast correctly registered Address Number?
Print the Address Book and check whether or not Relay Broadcast is cor-
rectly registered. If not, register it.
Also, check the contents of Address Number registered at the relay sta-
tion.
“4.2 Transmitting Documents Through a Relay Station (Relay Broadcast)”
(P. 43) and “4.3 Transmitting Documents Through a Remote Relay Station
(Remote Relay Broadcast)” (P. 53).