Xerox WorkCentre M24 Color, Reference Manual

Page: 255 / 332

11.1 Troubleshooting
231
Trou
bles
hooti
n
g
11
11.1.2
Problems With Reception
11.1.3
Other Problems
Items to check Countermeasures
“Load paper” message dis-
played? Load paper if the paper tray is empty.
“Paper jam” message dis-
played? Remove jammed paper if necessary.
Modular jack connection Connect the modular jack correctly.
“1.3 Telephone Line Connectors” (P. 4)
Set to Manual Receive? Carry out a Manual Receive operation or select Auto Receive.
“6.1 Reception Mode” (P. 68)
Is the System Administra-
tion Mode on? The machine cannot receive documents in the System
Administration Mode. Exit the System Administration Mode.
Is telephone line connec-
tion right? Check that the phone line is connected correctly.
“1.3 Telephone Line Connectors” (P. 4)
Is the power switched on? Turn the power on.
An error message dis-
played? Take the necessary measures described in the message.
Status
Items to
check
Countermeasures
XXX-XXX is
displayed
—
“11.2 Error Code List” (P. 234)
Paper jam/
Document jam
— —
Facsimile fea-
ture does not
work. Check whether
the telephone
number of the
remote
machine is
correct. Press the Job Status button to open the Job Status
screen. Select a job and cancel transmission.
“5.1 Canceling Jobs” (P. 62)