Xerox WORKCENTER 5222, System Administration Manual

Page: 387 / 444

Fault Codes
387
016-554 An Authentication Agent error occurred. The login name or password for
obtaining domain user information was not correct. Enter the correct login name
and password.
016-555 A timeout occurred while Authentication Agent was to be connected to the
database or to Active Directory. Check if Authentication Agent is able to be
connected to the database or to Active Directory. For more details, refer to the
manual provided with Authentication Agent.
016-556 A timeout occurred, because the database connected to Authentication Agent
was overloaded. Wait for a while, and then try again. If the problem persists,
check the status of Authentication Agent. For more details, refer to the manual
provided with Authentication Agent.
016-557 An error occurred on Authentication Agent. Check the status of Authentication
Agent. For details, refer to the manual provided with Authentication Agent.
016-558 The machine received an unknown error from Authentication Agent. Contact the
Xerox Welcome Center.
016-559 A Remote Download parameter error occurred. Check if the parameters used to
access the Remote Download server, are set correctly.
016-560 A communication error occurred between Authentication Agent and the
machine. Check the network cable connection and Authentication Agent
settings. Also print a Configuration Report, and if a DNS address is set under
“Server Name/IP Address”, check if the DNS server is working.
016-562 The database for temporary users on Active Directory or Authentication Agent
stores multiple entries with the same IC card information. Modify the entries so
that the temporary user information is not duplicated in the database.
016-564 A Remote Download server authentication error occurred. Check the login
name and password to access the Remote Download server. If the problem
persists, contact the Xerox Welcome Center.
016-569 An error occurred on Authentication Agent. Contact the Xerox Welcome Center.
016-574 The machine failed to transfer data via FTP using the Scan to PC service
because the host or server name of the FTP server could not be resolved.
Check the connection to the DNS server. Check if the FTP server name is
registered correctly on the DNS server.
016-575 The machine failed to transfer data via FTP using the Scan to PC service
because the DNS server address was not registered. Specify the correct DNS
server address. Or, specify the destination FTP server using its IP address.
016-576 The machine failed to transfer data via FTP using the Scan to PC service
because it could not connect to the FTP server.
Ensure that both the destination FTP server and the machine are available for
network communication by checking the following:
• The IP address of the server is set correctly.
• The network cables are plugged in securely.
016-577 Connection to the FTP service of the destination server failed.
Take one of the following actions:
• Check if the FTP service of the server is activated.
• Check if the FTP port number of the server is correctly registered on the
machine.
016-578 The machine failed to transfer data via FTP using the Scan to PC service due to
unsuccessful login to the FTP server.
Check if the login name (user name) and password are correct.
Code Description and Remedy