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CONTACTING TECHNICAL SUPPORT
If you have a problem with your Wacom Interactive Pen Display, first verify the tablet is correctly installed,
and then check
Troubleshooting
. If you cannot find the answer in this Help, you may find updated
information about your problem in the Readme file located on the Interactive Pen Display CD.
For information on accessing Wacom’s 24-hour automated online support and for a directory of Wacom
Technical Support numbers, see
Who to Call
for your region.
LINKING TO THE WEB PAGE
Answers to frequently asked questions and troubleshooting tips can be found on the appropriate web site
for your area in
Who to Call
.
PRE-CONTACT CHECKLIST
When you call, you should be at your computer with the following information available:
The Installation Guide and User’s Manual for your product.
Serial and model number. (Look on the back of the Interactive Pen Display.)
Driver version number. (See the Wacom Tablet CD or the Wacom Tablet Control Panel
Diagnostics
dialog box.)
The make and model of your computer, and operating system version.
A list of peripheral devices attached to your computer.
The exact wording of any error message that appeared on your screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
