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Wacom CINTIQ - HELP, Manual

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TROUBLESHOOTING TABLES

If you encounter problems with your Cintiq Pen or Interactive Pen Display, refer to the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
Readme file for the latest troubleshooting information.

USB CONNECTION PROBLEMS

SERIAL CONNECTION PROBLEMS

GENERAL PROBLEMS

WINDOWS-SPECIFIC PROBLEMS

MACINTOSH-SPECIFIC PROBLEMS

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Summary of Contents for CINTIQ - HELP

Page 1: ...ay Testing Your Cintiq Pen Resolving Software Conflicts for Macintosh OS 8 or 9 Using the Extensions Manager Troubleshooting Tables USB Connection Problems Serial Connection Problems General Problems...

Page 2: ...word to move through the document ent is common to both Windows and Macintosh platforms unless shown unless otherwise noted LP ve through the Help ble of contents k to previous view ck rward pic ntin...

Page 3: ...n the Windows START button Then select SETTINGS and CONTROL icon OS X in the FINDER select the GO menu and choose APPLICATIONS ACOM folder and double click on the tablet icon For earlier Macintosh e m...

Page 4: ...Display and Cintiq Pen ol panel features Control Panel Buttons Windows only apply to the entire control panel The HELP button displays online Help Tab buttons apply only to the selected tab This butto...

Page 5: ...ettings it is not ations To customize your tablet or pen select the tab for the tool oard shortcuts to select a tab To select a tab in this manner hold down responding to the letter underlined on the...

Page 6: ...o return the tab to the last state when click the REVERT TAB button lication to another click This will display the Copy on is inactive until a customized application has been added abs experiment wit...

Page 7: ...all of your applications n for the pen The TOOL LIST can display multiple tool icons when used e tablets which support the use of multiple input tools stom settings for individual applications see Wor...

Page 8: ...ck main in the control panel click The changes you apply control panel click Or you can choose HELP from the ck information and useful tips is also available for most control panel the screen cursor o...

Page 9: ...T or control panel click Or you can choose HELP from the HELP pull ck information and useful tips is also available for most control panel tips are displayed for most control panel items To access bal...

Page 10: ...SPLAY pen settings open the Wacom tablet control panel select the desired t control panel the following tabs are displayed Displayed if you are working with a serial connection ction that supports Rec...

Page 11: ...or position with the position of the y On a multiple monitor system you may also have to select the LCD t ng position follow the procedure below to calibrate the tablet connection with your Interactiv...

Page 12: ...VGA connection a series of single pixel lines will be displayed to e Pen Display Refer to the Installation Guide and User s Manual for...

Page 13: ...broad brush strokes or to click etting For maximum control while drawing thin lines use a firm tip Toggles to the advanced options display A checkmark appears when advanced settings are in effect ab b...

Page 14: ...ushstrokes in m recommends setting a small double click distance and using the ower side switch Macintosh to double click r to change the double click speed d makes double clicking easier Tap twice on...

Page 15: ...eraser side switch and tip of your down menu enables you to choose the function that will be performed Click here to change the function assigned to the pen tip The tip must be set to left click in or...

Page 16: ...r the upper position of the side switch pressing the switch simulates a left mouse button double click e this function instead of tapping twice with your pen tip y Default setting for the lower positi...

Page 17: ...s of keystrokes When you select this option the appears There you can enter a keystroke or keystroke sequence to tions can include letters numbers function keys such as F3 and or CTRL After defining a...

Page 18: ...ny applications use size or placement of objects If you select this option the DEFINE There you select the modifier key s to simulate For Macintosh The available options will be SHIFT CONTROL OPTION C...

Page 19: ...nables you to play a macro sequence When you select this option the pears There you can select a predefined macro to play back OK must first plication to use...

Page 20: ...librated in PEN MODE the screen cursor should always follow the physical pen tip on the screen PEN MODE is the default setting In MOUSE MODE the screen cursor is not directly linked to the pen tip and...

Page 21: ...nu on your screen See Customizing the Pop up Menu for more eraser When the screen cursor is over a text box or application window r the eraser cursor is displayed and any selected text or objects are...

Page 22: ...the ERASER FEEL tab To erase with a broad stroke or oft eraser setting For maximum control while erasing use a firm eraser Toggles to the advanced options display A checkmark appears when advanced se...

Page 23: ...moves the selected item s from the list Displays a Mouse Speed dialog box where you can set the screen cursor speed and acceleration while in MOUSE MODE If you remove the PEN MODE and MOUSE MODE optio...

Page 24: ...different pplication Specific Settings for more information s you must first create them with a third party macro application e Pop up Menu click on the ADD KEYSTROKE button A dialog box will d name...

Page 25: ...og box where you can make your PEN MODE and MOUSE MODE options from the POP UP MENU list this APPING OPTIONS button which enables you to add PEN MODE and MOUSE st ox will also appear when you first se...

Page 26: ...directly linked to the pen tip and is positioned like a mouse ction to move the cursor on the screen On multiple monitor systems access the other monitor s with your Cintiq Pen OPTIONS ystroke functio...

Page 27: ...tings for a particular application The APPLICATION LIST lets you ttings for individual applications Your current selections are highlighted Wedges emphasize the relationship between tab settings and t...

Page 28: ...lications ded to the APPLICATION LIST the ALL APPLICATIONS icon changes to ALL splayed for the new application settings icon and make changes to the tab settings your changes will apply to all ne s yo...

Page 29: ...R CUSTOM Displays the name of the selected application pplication When you feel comfortable with using eate more application specific settings BROWSE to select the executable file of any application i...

Page 30: ...IST choose the application you want to the tab settings for the selected application and tool combination SPECIFIC SETTINGS ttings select CUSTOM SETTINGS FOR APPLICATION NGS FOR APPLICATION dialog box...

Page 31: ...ode your tablet is he default setting and is recommended for most applications es the number of data packets sent and should only be used with ns which require this setting Other applications may run...

Page 32: ...messages about your selected serial port CONNECTED The tablet is connected and responding correctly NOT RESPONDING There is no communication between the tablet and the computer OVERRIDDEN Another app...

Page 33: ...ponding to the letter underlined in the menu option wing options f your current settings trol panel oses the control panel and saves any changes wing options og box where you can copy your customized...

Page 34: ...PPLICATION LIST the ADD APPLICATION TO LIST button Refer to Working with Application Specific ollowing options e you can remove one or more tablets from the control panel driver Opens a dialog box whe...

Page 35: ...guages can be nstall over the initial installation wing options Manual is not available Please refer to the printed Installation Guide and User s this Help file for instructions on using your Interact...

Page 36: ...pressure settings If you then drag the TIP PRESSURE FEEL slider your advanced settings will Toggles to the basic options display hese controls to manually change the pressure curve shape Use this area...

Page 37: ...NT amount of force required to generate a button click CLICK FORCE bar graphically displays force level at which a click occurs ics applications set the same value...

Page 38: ...nt to achieve full pressure without having to apply full maximum force level You can apply less force to your pen and still have efault for maximum force is 100 Enter a value from 20 to 100 or drag th...

Page 39: ...ontrol moves and the value in e peak pressure registered by your hand movements To start over click a new drawing While applying normal pressure to the pen tip draw several strokes here to automatical...

Page 40: ...the ERASER FEEL tab and click on the MORE e advanced eraser settings in the same manner as with the Advanced SURE FEEL slider overrides the advanced pressure settings If you then drag the ERASER PRES...

Page 41: ...COPY SETTINGS TO option from PY SETTINGS TO button A dialog box is displayed where you can copy tions Note that the COPY SETTINGS TO option will not be active until s been created See Creating an App...

Page 42: ...h your changes will apply the hardware installation instructions for connecting that tablet ns on systems that support plug and play the system automatically tablet is found it is initialized and adde...

Page 43: ...e product a new Wacom tablet software driver Wacom periodically updates the mpatibility with new products See Who to Call for your region sked Question sheet on the Wacom web site for your region ns i...

Page 44: ...e video or power n Display or your computer are turned on this can damage the LCD d y connections Refer to the Installation Guide and User s Manual and at may have come with your product for informati...

Page 45: ...DVI or DFP video card has ost DVI or DFP video cards include an analog video port You can attach og video port in order to verify that the card has been properly installed sure your computer is USB r...

Page 46: ...should light green each time you click with the tool tip s the tool s eraser to the tablet with the pen tip the SWITCHES state and PRESSURE value should d change from 0 with no pressure applied to 10...

Page 47: ...n menu select the SYSTEM BASE extension set WACOM TABLET driver in the list of CONTROL PANELS You will be e set Give the set a name such as test Then again select the WACOM computer sfully with the WA...

Page 48: ...r Interactive Pen Display refer to the following tables ere and you can try the solution offered Be sure you refer to the shooting information ECTION PROBLEMS NNECTION PROBLEMS ROBLEMS SPECIFIC PROBLE...

Page 49: ...then remove an existing peripheral serial device and any associated device drivers for that hardware or add an additional serial port Then install your tablet Open the Wacom tablet control panel and g...

Page 50: ...o signal Turn on your computer and verify that the power switch on the Interactive Pen Display is in the on position pressed inward Make sure you are using the AC power adaptor that came with your tab...

Page 51: ...e side switch to double click Try increasing the DOUBLE CLICK DISTANCE or reducing the double click speed see Adjusting Double Click Try using a lighter TIP PRESSURE FEEL see Adjusting Tip Feel For Wi...

Page 52: ...tip is pressed If it does not you may have defective hardware see Troubleshooting Check the control panel s TOOL BUTTONS tab and verify that the tip is assigned to a LEFT CLICK Windows or CLICK Macint...

Page 53: ...see an error message If an error message appears reboot your computer If the problem persists refer to the appropriate instructions for your platform in the Installation Guide and User s Manual and re...

Page 54: ...create a new preferences file with the factory default settings Recalibrate the tablet For Macintosh OS X From the USERS folder open the SHARED and TABLET folders From the TABLET folder drag the TABL...

Page 55: ...itch to toggle between PEN and MOUSE MODE See Customizing Tool Buttons and Button Functions You can also set the DuoSwitch button to display the Pop up Menu By adding the PEN and MOUSE MODE mapping op...

Page 56: ...screen cursor You must update the operating system with Service Pack 3 SP3 or later in order for application specific settings to work correctly Running your tablet software on a Windows NT 4 0 syste...

Page 57: ...Wacom Who to Call for your region GE stions and troubleshooting tips can be found on the appropriate web site T your computer with the following information available User s Manual for your product Lo...

Page 58: ...isplay is not working properly contact the Wacom support staff for the chased If you have a modem you can download the latest software DA CENTRAL AND SOUTH AMERICA DDLE EAST AND AFRICA IC ENGLISH...

Page 59: ...stributor wacom com productsupport 24 hour Technical Support information FAQs Frequently Asked Questions and answers English Software updates English Email support English om pub drivers Software upda...

Page 60: ...com europe com pub Software updates 1 790 825 550 Technical Support 2 275 0691 Technical Support 1 7020 0070 Technical Support 69 6630 8200 Technical Support 2 4528 7050 Technical Support 20 517 4705...

Page 61: ...tes and information Japanese 380 8877 Technical Support Japanese 380 8711 Technical Support Japanese om co jp Technical Support and sales Japanese com co jp Software updates and information English 37...

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