G413 User Guide Document: G41302
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system with high end video processing, such as noise reduction or ME/MC, it may increase few
frame delays. Please make sure all the display with the same settings.
17 Technical support
1) User can send e-mail to
together with as much information as possible.
2) The following information is required for a swift response.
Sink device (monitor): type and model number
Monitor layout or specific application details (shape of video wall).
GeoBox model No. and series No. (on the back of the box)
Detailed timing of signal source and resolution.
Press [Info] key to get System Information and send the data/photo to us, including
input/output timing and F/W version.
The exact nature of the problem. Please be as detailed as possible.
If possible, please attach the Pictures of the issue.
3) Usually we will response with 24 hours (excluding weekends)
4) If the machine is sent back for repair under RMA, user needs to pay for return delivery cost.
18 Safety precaution and maintenance
1) Power Supply
Please connect electric power for all devices in the system from the same Power Distribution
Box with correct grounding. Open the power after finishing system connection to reduce the risk
for system damage from high floating voltage.
2) Working Environment
Please locate G413 in an environment free from dust, moisture and high temperature with good
ventilation.
3) Warranty:
This device is designed and tested to the highest standards and backed by two years’ parts and
labor warranty. Warranties are effective upon the first delivery date to the end customer and are
non-transferable. Warranty period extension is available up to 5 years through paying extra
charges.
4) Maintenance and Repair
Apart from what is detailed in User Guide, maintenance should be carried out by competent
technician assigned by VNS. If G413 is physically damaged, it should be returned for repair
using VNS RMA procedures. If the unit is opened by user, it will lose the right for warranty
protection.
