G413 User Guide Document: G41302
-------------------------------------------------------------------------------------------------------------------------------------------
66
6) Usually, to swap with different cable, output channel, signal source and monitor can verify the
root cause for the failure.
7) When it is possible to have signal compatibility issue, user can add one HDMI splitter or switch
in the middle to change signal impedance. It may fix the issue.
16.3 Image rotation can’t be implemented in PIP/POP mode
Image 90/270 degree rotation function will be disabled when PIP/POP is functional.
16.4 Video quality issues
1) Use the highest resolution and number of color bits (RGB 4:4:4) images allowed by G413 to be
used as a signal source whenever possible.
2) If multiple units of G413 is used, please apply 4k signal source and apply Preset Mode to
configure complete video wall. User needs to use [Video Wall] to split signal source for each
G413 to get higher resolution.
3) There are a number of lower-quality AV players, the specification and actual output are
difference, or because of the use of lower color sampling bits or poor image compression
technology, resulting in lower quality or image is not smooth (LAG).
4) If use H.264/H.265 compressed files, please select a player with hardware decoding to get
smooth video quality.
5) If the input signal is interlaced signal (interlaced-1080i), and the image is rotated or flipped, then
the channel will have no [3D Motion adaptive de-interlaced] processing function. If user applies
static image source, the output video will have a slight jitter phenomenon. The processing
channel quality will be reduced. Use a progressive signal source setting (1080p/2160p)
whenever possible.
6) Please press [INFO] shortcut key to check the input/output signal settings.
16.5 System setting can’t be executed
1) Please Power ON/OFF system again or reset system through remote controller [Options]
[Reset]
[Reset All].
2) After FW update, please insert small pin into RESET hole on back panel for 5 seconds to reset
the system to default to eliminate unnecessary settings. It will not affect Profile Index data.
3)
After Reset, user will see “Reset to Default” message and the FW update process is finished.
16.6 Synchronization issue in the outputs
1) The input refresh rate should be the same as output refresh rate so that the system can
implement Frame Lock to synchronize all the outputs. If the input source is 50Hz with 60Hz
output, then it is possible to see some lag among the displays.
2)
The display devices may have different delay time under different settings. For examples, if the
