Manual Voice Server Espero © Vidicode 2009
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After installing the Espero it is important to keep track of the call
statistics. When you create a call queue for example and the callers have
to wait too long in the queue you will loose them.
The Espero can make a record of every call. With the Access Software
you can analyse these data and find the trouble spots in the handling of
calls. This will allow you to adapt the procedures when problems are
found.
1.2.5
Data storage
Voice Servers are designed for continuous unattended operation. All
messages and voice prompts are stored digitally on the internal hard
disk. The hard disk has sufficient capacity to store voice mail and call
recordings over a long period. The Voice Server issues a warning when
the hard disk is getting full. If the warning is ignored the oldest voice
mails or call recordings will be overwritten by the newest.
Stored voice mail, logged call data and call recordings can be accessed
on PC’s via the LAN using the optional Call Recorder Access System
software.
You can copy files from the hard disk to CD if your Voice Server is
equipped with a CD drive. This can be done in different ways for
different purposes. It is possible to copy single files, copy a selection of
voice mail and other recordings or automatically copy all new
recordings. Recordings on CD can be viewed and played with the Call
Recorder Quick CD Access System software that comes with the Voice
Server ISDN with CD.
The Espero has a connection for a headset and a headset is always
supplied with the product. It can be used to create voice prompts. It can
also be used to monitor calls and to listen to recordings.
1.3
Network
The Espero features an Ethernet interface. It can be connected to a PC or
computer network through the Ethernet interface. With its own IP
address it will act as an FTP-server from which files can be downloaded
using any FTP client. See also 5.1
The network interface has many applications:
The Espero can be configured and controlled from a PC in the network.
For many users this will be the preferred way to configure the Espero.
Configuration software for PC’s with Microsoft Windows is included
with the product or can be downloaded from our website
www.vidicode.com.
Voice mail will be forwarded to the users via E-mail . This is a network
application. The Espero will E-mail its status to the network manager in
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