Manual Voice Server Espero © Vidicode 2009
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calls it gets because the Voice Server is trying to make the connection to
the extensions that serve the queue. The two systems are functionally
identical. System 1 has a drawback though: if the number of extensions
that serve the queue changes, the configuration of the Voice Server
must change too. If the number of extensions decreases while the Voice
Server does not know it, System 1 will behave just like System 2. If the
number of extensions increases without the Voice Server knowing, the
extra extensions will not receive calls. Therefore we recommend that
you use System 2.
When you are working on an extension that serves a queue, you will
continuously receive calls. Since the PBX determines if you are member
of the group (often called “huntgroup”), you must tell the PBX when
you want to stop. Otherwise the phone keeps ringing. Most PBX’s have a
procedure or command to select or deselect the position in the
huntgroup from the extension. If you leave for a short time only, you
may just take your telephone off-hook.
Unlike some other systems the Voice Server can have several call queues.
7.2.2
Configuration of the Call Queue
Configuration of a Call Queue is very similar to configuration of another
Transfer message.
•
Press the Message
Message
Message
Message key and you will see:
•
Type a number between 400 to 699 eg. 450. You will see
•
Record the message as you are used to do using the recorder keys,
e.g.:
“All employees of our sales department are busy, please wait a moment
to be served.”
•
Press CHANGE
CHANGE
CHANGE
CHANGE
Transfer Message
(press PLAY or REC)
NEXT [450] CHANGE STOP
Selection menu
(
press PLAY or REC
)
NEXT [100] CHANGE STOP
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