Vidicode Espero Desktop, Manual

Page: 89 / 150

Manual Voice Server Espero © Vidicode 2009 89
10 System messages
System messages are fixed numbers from 000 to 099 that are used by the
system for certain functions. The following numbers are in use:
000
000 000
000 - 009
009 009
009 "zero" - "nine" (spoken numbers, used to verify an input)
037 037 037 037
"You have entered..."
(used after an input with verification
option)
038
038 038
038
"If ok press 1, to enter again press 2, to cancel press 3."
039 039 039 039
"One moment please..."
(used after an input when waiting
for a response from the network)
040
040 040
040 Special Notification Message that can be included in recorded
calls
042 042 042 042 Answering Machine Beep
043 043 043 043 On Hold Beeps used in the Call Queue
044
044 044
044 Phone Alerting Tone (ringing
045 045 045 045 Enable/Action Beeps used for various functions (high tones)
046 046 046 046 Disable Beeps (low tone)
050
050 050
050 "You are the first person to be transferred"
051
051 051
051
"There is 1 person waiting before you"
052 to 070 052 to 070 052 to 070 052 to 070
"There are 2 (to 20) people waiting before you"
071 071 071 071
"There are more than 20 people waiting"
077
077 077
077
"You are now connected..."
(special transfer 'connect
message' that is followed by ringing sound sm044)
080 to 089 080 to 089 080 to 089 080 to 089 Music-on-hold or advert files that are played sequentially,
always starting with 080. These messages are played
between queue position messages 050-070, replacing
message number 043 (on hold beeps).
090 to 099 090 to 099 090 to 099 090 to 099 Music-on-hold sound files. If not present the system looks for
the file MUSIC.WAV
MUSIC.WAV MUSIC.WAV
MUSIC.WAV. The specified message is played instead
off queue position messages 050-070. They should be long
enough for the maximum time a caller will be held in the
queue.