Vidicode Espero Desktop, Manual

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Manual Voice Server Espero © Vidicode 2009 69
Special case 1:
Pressing * when entering the message number displays an exclamation
mark (!) in front of the number. In this case the attendant doesn't
process the call immediately and the call is passed directly to the PBX.
The attendant will "take back" the call if the called number is busy or
doesn't answer for some time. When the call is “taken back” the
message number behind the exclamation mark is used and started.
The same effect can be achieved using a direct connect transfer (see
below) without an audio file. Using this method the attendant first
interacts on an isdn-level.
Special case 2:
The telephone number "00000" (5 zeroes) invokes special processing for
numbers in the Attend list when there is no calling party number (no cli
or the number has been withheld) for a call. The message number
specified is used instead of the associated message number.
Note:
The length of the numbers in a list must be the same. A wildcard suffix
can be used (numbers with *) to provide the means to enter a common
part and then any trailing digit is accepted without entering each and
every instance. The lists are processed from top to bottom allowing
exceptions to wildcards to be placed higher in the list. For a called
number the matching process starts from the right digit and proceeds
leftwards.
The numbers in the Attendant list must be at least 2 digits long. The
numbers length need only be that which makes a called number unique.
For example, the DDI numbers purchased may consist of some, or all, the
numbers from 0793471000 to 0793471099. In the example it is not
needed to enter the complete telephone number each time but only the
last 4, 5, 6 or 7 digits.
In some countries the number is made up of an area code and than
subscriber number inside that area. The called number will than only be
the subscriber number. Including any part of the area code in the
numbers entered in the Attendant list will prevent matching.
6.6 Some advice
When you have never made attendant menu’s we have some
recommendations for you that you may find helpful.