Manual Voice Server Espero © Vidicode 2009
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The purpose is to program a hunt group. When the queue is trying to
put a caller through, it can try a chain of transfer messages, usually
without spoken content.
Callers in the queue will remain in the queue. Even when the extensions
are chosen by rotating through other Transfer pages.
7.2.3
More about Call Queues
First the audio file is played completely. After that the caller is placed at
the end of a queue. Processing of the queue is dependant upon the
specification of the "Phones in Queue" setting:
•
0
0
0
0 Auto mode: The voice server sends the telephone number to
the PBX every 3 seconds. The PBX must return 'busy' if all
telephones for this number are in use.
•
1
1
1
1----30
30
30
30 Represents the number of telephones available to answer
calls on this queue. The Espero keeps track of the number of
busy telephone lines and attempts to connect a caller when
there are free lines or after another call ends.
Callers in a queue can be presented with audio messages announcing
their position in the queue; music on hold; “On Hold Beeps” or one of
the following combinations:
No system message 050 to 071
No audio file MUSIC.WAV
Caller hears “On hold beeps” at 5 sec.
intervals
No system message 050 to 071
Audio file MUSIC.WAV present
Caller hears the Audio file until
connected to the PBX.
(Audio File should be long enough to
last the entire waiting time)
Playback of one of the system
messages 090 to 099
The System Messages 090 to 099 must be
provided by the user. Otherwise
identical to combination 2 above
System messages 050 to 071 present
The appropriate position in the queue
audio file is played when joining the
Busy/No Answer: <Off>
OK [450] CANCEL
Summary of Contents for Espero Desktop
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