Vidicode Espero Desktop, Manual

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Manual Voice Server Espero © Vidicode 2009 142
21.1.1 Playing recordings
The Call Recorder Access System receives a listing of recordings first. Any
recording can be played on line with the recorder using the
incorporated recorder keys.
The software supports the use of an external IC card reader and
CryptoCards.
21.1.2 Queries
The Call Recorder Access System has the ability to make a selection of
recordings according to a range of criteria such as date, time, call
duration, name or number of the caller or other call properties.
21.1.3 Call statistics
The Call Recorder Access System has a statistical module that draws
charts of the call distribution for you of a query from the database. This
will allow you to quickly answer questions such as how many calls
remain unanswered and what it the time distribution of that over the
day? Similar questions can be answered for employees or departments.