Manual Voice Server Espero © Vidicode 2009
70
Do not make menus too long. When you offer more than 4 choices
many callers will become confused and could make the wrong choices.
The caller does not know what he can expect and therefore may forget
the options offered. It is easier to make a second menu. For example a
first menu that offers a choice of main departments and a second menu
that offers a selection of the subdivisions from the department chosen.
Always say,
“For sales, press 1”
Do not say
“Press 1 for sales”
Write your text on paper before you start recording a message and
speak slowly.
Control the recording level by speaking at a rather fixed distance from
the microphone.
The audio level callers will hear is important. It should not be too loud
or too low. Make a first recording as a test. Listen to it on the
loudspeaker of the recorder. If it sounds good listen to it via the
telephone. If you are happy with the sound that you hear via the
telephone you can continue recording all the voice menu’s and only
listen to them via the loudspeaker.
Summary of Contents for Espero Desktop
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