Vidicode Espero Desktop, Manual

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Manual Voice Server Espero © Vidicode 2009 122
18.8.2 Monitoring on all models
On all models monitoring can be started using the and keys to
scroll through the channels or with the key to scroll through busy
channels.
This is identical to viewing the line status. When you have selected a
busy line, it is sufficient to press the loudspeaker button to monitor the
selected channel. Use the volume keys to control the loudspeaker
volume.
•
Stop the monitor by pressing soft-key STOP
STOP STOP
STOP or pressing the
key.
18.9 The notification message
According to the legislation of some countries and as good business
practice in some other situations a notification that calls are being
recorded can be required.
The notification message is used to announce to the remote party that
the call is being recorded. It will be sent at the beginning of the call, or
when the recording is started (when starting manually).
The notification in the VS is played before the call is transferred to the
PBX. This means it can also be treated as a general greeting message.
For example:
"Welcome to our firm. All our calls are being recorded. You are now
transferred. One moment....."
This type of notification can also be created with the attendant
functionality, but it may be easier in some cases to treat the Call
recorder notification as a separate function. The notification as part of a
recording (see below) can not be accomplished with the attendant.
The notification must be enabled in the installation menu. All calls that
are not taken by the attendant (not part of the attendant list) are
checked for call recording (pass the black- or white list). If that call must
CH. 06 [023] <- (79347936)
Recording 00:04:36
Lines busy = 1