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Vidicode Espero Desktop, Manual

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Manual Voice Server Espero  © Vidicode 2009 

 

6 

Care and Maintenance

Care and Maintenance

Care and Maintenance

Care and Maintenance 
 
 
 

 

 

 
Keep the Voice Server dry. If it gets wet, wipe it 
dry immediately with a soft, clean cloth. Liquids 
might contain minerals that corrode the electronic 
circuits. 

 

 

 
Use and store the Voice Server only in  
temperature conditions between 0 and 40 degrees 
Celsius. Temperature extremes can shorten the life 
of electronic devices and distort or melt plastic 
parts. 
 

 

 

 

 
Keep the Voice Server away from excessive dust 
and dirt.  

 

 

 

 
Do not use aggressive chemicals, cleaning solvents 
or strong detergents to clean the Voice Server. 
 

Summary of Contents for Espero Desktop

Page 1: ...Voice Server Voice Server Voice Server Voice Server Espero Espero Espero Espero for ISDN for ISDN for ISDN for ISDN II II II II PRI PRI PRI PRI Manual Manual Manual Manual 1 019 09 Vidicode 2009...

Page 2: ...Manual Voice Server Espero Vidicode 2009 2...

Page 3: ...nding on the selected procedure the function of the keys is always obvious About the recorder keys on all models About the recorder keys on all models About the recorder keys on all models About the r...

Page 4: ...ero Vidicode 2009 4 Function Function Function Function keys desktop model keys desktop model keys desktop model keys desktop model Function keys 19 model Function keys 19 model Function keys 19 model...

Page 5: ...Manual Voice Server Espero Vidicode 2009 5 Alfa Alfa Alfa Alfa numerical functions numerical functions numerical functions numerical functions...

Page 6: ...Liquids might contain minerals that corrode the electronic circuits Use and store the Voice Server only in temperature conditions between 0 and 40 degrees Celsius Temperature extremes can shorten the...

Page 7: ...Audio compression for recording 16 2 Installation 17 2 1 What is in the box 17 2 2 Connecting the power supply 18 2 2 1 On the desktop model 18 2 2 2 On the 19 model 18 2 3 Connecting the ISDN lines...

Page 8: ...er 36 4 14 Replacement 37 4 15 Notification 37 4 16 Action 38 4 17 Dialling 39 4 18 Compression 41 4 19 CryptoCard 41 4 20 CD Copy 42 4 21 CD Copy time 42 4 22 Auto Delete 43 4 23 Protect the Voice Se...

Page 9: ...Attendant 61 6 1 What is it 61 6 2 Record a voice menu 62 6 3 What should the voice menu do 63 6 4 Assign a telephone number to the menu 65 6 5 More about the Attendant list 68 6 6 Some advice 69 7 T...

Page 10: ...e and the CD menu 97 14 1 The CD menu 97 14 2 Free time left on CD 97 14 3 Create CD directory 97 14 4 Erase CD Re writable 98 14 5 Software update 99 15 The hard disk menu 103 16 Acknowledgements 105...

Page 11: ...esktop model 120 18 8 2 Monitoring on all models 122 18 9 The notification message 122 18 10 View a numberlist 123 18 11 Add a number to the list 124 18 12 Remove a number from the list 124 18 13 The...

Page 12: ...0 9 Software Settings 139 21 Appendix E The Acces System software 141 21 1 The Call Recorder Access System software 141 21 1 1 Playing recordings 142 21 1 2 Queries 142 21 1 3 Call statistics 142 21 1...

Page 13: ...BX However the Espero can also operate stand alone connected only to the NTP or behind a PBX on a suitable ISDN extension card Voice Server Espero is made for basic rate BRI or primary rate PRI ISDN l...

Page 14: ...provided Voice mail is forwarded as E mail to the user It can also be listened to from a local or remote telephone Users can have immediate access to their voice mail by just dialling in with their m...

Page 15: ...e Server is equipped with a CD drive This can be done in different ways for different purposes It is possible to copy single files copy a selection of voice mail and other recordings or automatically...

Page 16: ...nnels pass through the internal bus of the Espero and it can take control at any time Pass Through is also occasionally called In Line As a consequence of the pass through connection the Espero can al...

Page 17: ...onnectors Headset This manual Desktop model BRI Mains power supply adapter and cable 2 or 4 ISDN cable with two RJ45 connectors 2 meter 2 or 4 ISDN cable with two RJ45 connectors 30 centimetres 2 or 4...

Page 18: ...f switch the Voice Server is turned on by connecting the power supply 2 2 2 On the 19 model Use the supplied mains cable The Espero does not have an On Off switch it is turned on by connecting the pow...

Page 19: ...ver Espero desktop model Voice Server Espero desktop model Voice Server Espero desktop model Voice Server Espero desktop model 1 Menu keys 2 Display 3 Function keys 4 Speaker 5 Alfa Numerical keys 6 C...

Page 20: ...1 Power 2 Loudspeaker 3 Microphone 4 RS232 serial connection 5 Ethernet LAN 6 ISDN BRI 4 IN OUT 7 ISDN BRI 3 IN OUT 8 ISDN BRI 2 IN OUT 9 ISDN BRI 1 IN OUT Voice Server Espero desktop model PRI Connec...

Page 21: ...eys 7 Loudspeaker 8 Microphone 9 RS232 serial connection 10 Ethernet LAN 11 ISDN BRI 4 IN OUT 12 ISDN BRI 3 IN OUT 13 ISDN BRI 2 IN OUT 14 ISDN BRI 1 IN OUT Voice Server Espero PRI 19 model Voice Serv...

Page 22: ...plitter a long 8 wire ISDN cable and a short 8 wire ISDN cable Take the line of your existing equipment from the NT1 box and connect it to the NT port of the splitter Use one cable to connect the port...

Page 23: ...setup of the Voice Server BRI Connections ISDN II Connections ISDN II Connections ISDN II Connections ISDN II desktop model desktop model desktop model desktop model Connections ISDN II Connections I...

Page 24: ...rver you have received a cable with two RJ45 connectors This cable is used to connect the Voice Server PRI to the wall socket The existing cable can be used to connect the Voice Server PRI to the PBX...

Page 25: ...means that you temporary disconnect the telephone system from the network Therefore you may want to connect the voice server after office hours When you have connected the Voice Server you must check...

Page 26: ...Manual Voice Server Espero Vidicode 2009 26...

Page 27: ...mail list that connects the MSN extensions numbers to an E mail address A procedure is nothing more than a series of spoken messages with their effects These effects can be a next spoken message tran...

Page 28: ...dialled after the connection is made The Voice Server can work with this procedure as well and will treat the received number together with its extension as the MSN number When configuring the Espero...

Page 29: ...here as part of the example above Throughout the manual the reader must assume the soft keys below the display MENU in the display indicates the presence of an underlying menu Press MENU MENU MENU ME...

Page 30: ...forced to press YES or NO before returning to operating mode Press STOP in the menu and the display will show YES returns the Espero to normal use with changed settings NO returns the Espero to normal...

Page 31: ...ress the key Press the soft key SYSTEM SYSTEM SYSTEM SYSTEM to move to the recorder settings menu You will then see the following display By repeatedly pressing NEXT NEXT NEXT NEXT you can browse thro...

Page 32: ...Voice Mail will explain how to use this 4 4 Call Statistics The meaning of Call Statistics is that the Espero will make a record of every call even unanswered calls The data can be analyzed using the...

Page 33: ...f it is instructed to do so Press or to increase or decrease the No Answer Timeout by 1 second 4 7 Minimum Recording Duration If the duration of Voice Mail is less than the Minimum Recording Duration...

Page 34: ...asons to restrict the duration of voice mail Press or to increase or decrease the Minimum Recording Duration by 10 seconds 4 9 Stand Alone Mode The Espero can also be used without a PBX connected to t...

Page 35: ...ill be possible the lines are multipoint because most PBX s can work with both systems When in doubt ask your supplier 4 11 Total lines This setting only applies to an Espero Basic Rate It will not ap...

Page 36: ...r or replaced by the general number Press CHANGE CHANGE CHANGE CHANGE to change the Number filter method Select one of the following options Remove Hide Replace Off When Remove is selected the entire...

Page 37: ...tion during the recording of telephone conversations is compulsory Check local regulations and obligations Notification can be with a spoken message at the beginning of the call or at the moment the r...

Page 38: ...twice twice This will send the corresponding DTMF tones to the recorder Important Important Important Important The configuration of the action determines how the Espero behaves while recording To giv...

Page 39: ...corded When Notification message is enabled a Notification will be sent to the caller Never use Stop Start Stop Start Stop Start Stop Start in combination with the use of a White list When Stop Start...

Page 40: ...last recording 47 telephone number 47 telephone number 47 telephone number 47 telephone number Start recording and dial current outgoing call 44 44 44 44 telephone number telephone number telephone nu...

Page 41: ...mail will not be compressed 4 19 CryptoCard This option will only appear when call recording channels are installed The CryptoCard is used for encrypting recordings See Chapter 19 for a detailed descr...

Page 42: ...is that the effective CD capacity is reduced to half that of the original capacity Press CHANGE CHANGE CHANGE CHANGE to select Sin Sin Sin Single gle gle gle or Double Double Double Double or turn CD...

Page 43: ...certain period Auto deletion can also be useful tool to manage voice mail Press or to increase or decrease the number of days Select a value between 1 and 400 days or choose Off Off Off Off to turn t...

Page 44: ...layback of recordings 4 24 Remove Password protection Press CHANGE CHANGE CHANGE CHANGE to disable the password The password protection has now been disabled Press NEXT NEXT NEXT NEXT to continue in t...

Page 45: ...EXT NEXT NEXT to continue in the menu with the Language Language Language Language setting or press STOP STOP STOP STOP to exit the configuration configuration configuration configuration menu 4 26 Se...

Page 46: ...ce Server It is even possible to open the Voice Server as a network drive from a PC SMTP gives the recorder the ability to send e mails This has two applications Firstly the recorder can send voice ma...

Page 47: ...TP user The FTP user is the user name to be used by FTP clients such as the Call Recorder Access software to log on to the Voice Server Press CHANGE CHANGE CHANGE CHANGE to change the FTP user name Us...

Page 48: ...ort is the port number through which an FTP client can log on to the Voice Server The FTP server port is default set to 21 as is most common If there is no direct reason to change the FTP server port...

Page 49: ...ed Without DHCP server you must manually enter these IP addresses 5 7 IP address As part of the network the Voice Server needs an IP address When a DHCP server is used see previous item the DHCP serve...

Page 50: ...e the numerical keys to enter the IP subnet mask Press STORE STORE STORE STORE to save the IP subnet mask Press NEXT NEXT NEXT NEXT to move on to the next menu item 5 9 Gateway The Gateway is used if...

Page 51: ...NS server supports this function Press CHANGE CHANGE CHANGE CHANGE to enter an IP name Use the numerical keys to enter an IP name Press STORE STORE STORE STORE to save an IP name Press NEXT NEXT NEXT...

Page 52: ...s CHANGE CHANGE CHANGE CHANGE to enter a reply address Use the numerical keys to enter the E mail reply address Press STORE STORE STORE STORE to save the E mail reply address Press NEXT NEXT NEXT NEXT...

Page 53: ...the connection is to be made with the SMTP server The SMTP server port is default set to 25 Do not change the SMTP server port number when this value is not explicitly changed in the SMTP server Press...

Page 54: ...the next menu item 5 16 DNS server When an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server Press CHANGE CHANGE CHANGE CHANGE to enter th...

Page 55: ...ORE STORE to save the NTP server Press NEXT NEXT NEXT NEXT to move on to the next menu item 5 18 NTP port NTP port is the port number through which the recorder as a client can connect to the NTP serv...

Page 56: ...er 15 00 15 00 will appear Press NEXT NEXT NEXT NEXT to move on to the next menu item GMT correction refers to winter time Summer time and winter time are corrected automatically 5 20 UDP address User...

Page 57: ...bove The port is used for reception and transmission The UDP port is default set to 2375 Consult the network manager for the port number Press CHANGE CHANGE CHANGE CHANGE to change the UDP port number...

Page 58: ...nge the Service timer The following settings are available S1 S5 F1 F3 and U1 U3 Where S stands for Slow F for Fast and U for Ultra fast Press NEXT NEXT NEXT NEXT to move on to the next menu item 5 24...

Page 59: ...NEXT to move on to the setting of the Monitor password The monitor password is used to log on to the Voice Server This password must also be set in the RTR Call Monitor software Press CHANGE CHANGE CH...

Page 60: ...Manual Voice Server Espero Vidicode 2009 60...

Page 61: ...t cases a menu Welcome to Vidicode Datacommunications For sales press 1 For technical support press 2 For the administrative department press 3 or stay on the line to be connected to an operator Menu...

Page 62: ...o type in the number The message numbers are divided into sections Numbers 000 000 000 000 till 099 099 099 099 System Messages Numbers 100 100 100 100 till 399 399 399 399 Menu Messages Numbers 400 4...

Page 63: ...y Press Key Press Key Press Key Press Required Action Required Action Required Action Required Action How to do it How to do it How to do it How to do it 1 Connect to sales Refer to transfer page e g...

Page 64: ...Continue to press the soft key DTMF until you see Type 402 402 402 402 for the operator Press BACK BACK BACK BACK Press YES YES YES YES Your menu page is now completed Selection for Menu 100 Save Cha...

Page 65: ...e numbers e g 3471111 Now press the function key No No No No lists lists lists lists Press ATTEND ATTEND ATTEND ATTEND The example above is that there are three entries in the attendant list The numbe...

Page 66: ...ave different schedules for day service and night service That means that there are 4 possibilities DAY service NIGHT service DAY Schedule NIGHT Schedule When the Voice Sever is in DAY service only DA...

Page 67: ...ple Upon answering the Voice Server will 1 See if DAY DAY DAY DAY or NIGHT NIGHT NIGHT NIGHT service is selected 2 when DAY DAY DAY DAY is selected first look at the timetable for DAY DAY DAY DAY serv...

Page 68: ...t Playback of the Audio file starts then the action is taken In some cases the action is held until the playback of the audio file has finished Possible actions are Wait for a selection Send the call...

Page 69: ...t must be the same A wildcard suffix can be used numbers with to provide the means to enter a common part and then any trailing digit is accepted without entering each and every instance The lists are...

Page 70: ...s from the department chosen Always say For sales press 1 Do not say Press 1 for sales Write your text on paper before you start recording a message and speak slowly Control the recording level by spe...

Page 71: ...rs the complete message This can be important when a message is used as a recording notification Call Queue Call Queue Call Queue Call Queue The message is played and than caller is placed in a queue...

Page 72: ...umber that the Voice Sever will call while it plays the Direct Connect message or after it has spoken the Notification The number can also be left as it is by default unchanged Then the Voice Server w...

Page 73: ...t then you select off as the option for Busy No Answer It is possible to have different procedures for busy and no answer Just separate them with a slash e g 7 2 Call Queue Transfer Messages 7 2 1 Int...

Page 74: ...message 050 is You are the first one in the queue to be served A possible text for message 051 is There is one caller in the queue waiting before you A possible text for message 052 is There are two...

Page 75: ...es if you are member of the group often called huntgroup you must tell the PBX when you want to stop Otherwise the phone keeps ringing Most PBX s have a procedure or command to select or deselect the...

Page 76: ...s through If a value between 1 and 30 is chosen the Espero will not call the extensions until one of them is free It will remember how many extensions are free and pass all incoming calls until the gi...

Page 77: ...ber of telephones available to answer calls on this queue The Espero keeps track of the number of busy telephone lines and attempts to connect a caller when there are free lines or after another call...

Page 78: ...between them The telephone number can be either the originally called number or a new telephone number specified for the queue If the telephone number includes a prefix the originally dialled number i...

Page 79: ...stem menu Note1 An Auto queue or busy action is only possible if the PBX returns the busy status at the ISDN level if the number passed by the VS is occupied Note2 Call queue requirements may be the s...

Page 80: ...Manual Voice Server Espero Vidicode 2009 80...

Page 81: ...to retrieve voice mail Voice mail is delivered as e mail to the owner of the Answering machine message or the extension Voice mail is collected from the extension Voice mail is collected remotely by c...

Page 82: ...to mention that the caller may have been redirected via a Transfer message to another number An example Suppose the caller calls the main telephone number then listens to the menu that tells him to pr...

Page 83: ...oice mail from remote This requires another entry in the list An example The accountant is away from his office and calls to his own extension number The Voice Server recognises that the extension is...

Page 84: ...where The most typical application is when a caller is directed to a Transfer page from a menu but the number is unavailable Then the procedure points to an answering machine message E g There is no o...

Page 85: ...hen playing it back all messages for the same extension number are mixed The advantage of User voice mail is that it can be quickly controlled by the user from his telephone The system must be enabled...

Page 86: ...Vidicode 2009 86 Press 2 to repeat the current message Press 3 to skip to the next message Press 1 to return to the first message These commands are available when listening from the extension and wh...

Page 87: ...file Cxxx TXT An example of use is an automated operator the text file contains extension numbers and the corresponding message number is a direct connect transfer with a phone number that the PBX is...

Page 88: ...code is not found an ERR is received from the network It is also possible to enable user confirmation of the input The entered digits are played back and the caller must select if the entry is correc...

Page 89: ...or various functions high tones 046 046 046 046 Disable Beeps low tone 050 050 050 050 You are the first person to be transferred 051 051 051 051 There is 1 person waiting before you 052 to 070 052 to...

Page 90: ...VS The user records these messages using the suggested scripts or similar and copies them to the VS using FTP If the Call Queue messages are not present on the VS then the On Hold Beeps are used inst...

Page 91: ...e How long did callers wait who hung up in the queue On which numbers were incoming calls unanswered Which numbers were too busy to take more incoming calls How are problems distributed over time of t...

Page 92: ...use the information will thus be available later on should you decide to buy the software 11 2 How to work with call statistics The instruction to analyse data is part of the manual of the Call Record...

Page 93: ...after a certain choice in a menu Stop recording after a certain choice in a menu Offer a recording service for local or remote callers by switching a channel of the voice server in conference Some of...

Page 94: ...Manual Voice Server Espero Vidicode 2009 94...

Page 95: ...external line and when the dial tone is heard enter the command The tables on the two next pages give an overview of the user commands We suggest that you supply copies of these pages to users of the...

Page 96: ...orts 80 1 4 Disable night service on ISDN BRI port 1 4 only 8 1 4 Enable night service on ISDN BRI port 1 4 only 85 x x 0 to 9 Select active Attendantlist Call Recorder commands Stop recording current...

Page 97: ...enu is started with the Disk function key 14 2 Free time left on CD Press the function key to enter the disk menu On the 19 model Press the function key The display will show The number in the display...

Page 98: ...further recording Note Note Note Note A CD Directory will include only the recordings already on the CD when making the directory 14 4 Erase CD Re writable If a CD re writable is used the recordings...

Page 99: ...ill show Press YES to start erasing When the Voice Server is finished erasing the display will show Press STOP to finish 14 5 Software update The Voice Server has the ability to update its own interna...

Page 100: ...hing for the update the display will show The various software parts will be updated automatically when newer versions have been found During the updating the display will show WARNING WARNING WARNING...

Page 101: ...Manual Voice Server Espero Vidicode 2009 101 Press STOP STOP STOP STOP to finish The recordings in memory and your settings will remain intact after the software update Update finished STOP...

Page 102: ...Manual Voice Server Espero Vidicode 2009 102...

Page 103: ...hours of recording time free on the hard disk Press NEXT NEXT NEXT NEXT to continue with the Oldest recording The display will show The date of the oldest recording on the hard disk is displayed Press...

Page 104: ...Manual Voice Server Espero Vidicode 2009 104...

Page 105: ...ffective for normal use only We would like to emphasize that the guarantee is not valid under exceptional environmental conditions such as extreme temperatures or humidity levels nor in the unlikely e...

Page 106: ...and thus we do not accept any liability for loss of information or other damages due to the use of the Voice Server Vidicode assumes no liability regarding incorrect notification of call recording Vi...

Page 107: ...you have gained a good understanding of the situation With the long calls mostly in the afternoon it will be hard to get through to these support people when you are calling in the afternoon Still th...

Page 108: ...red they were taking the trouble to call the main number When you understand the situation a possible solution would be to make a transfer page on the DID number of every sales person The transfer pag...

Page 109: ...o be found and selected first To find a recording the Voice Server has a search function The search function is described in 18 4 The Voice Server also has a simpler and faster way to play the last re...

Page 110: ...tion how to search for the desired recording 18 4 To search stored recordings The Voice Server has a search function to find stored recordings The search function starts with prompting for the date Th...

Page 111: ...cording one up or down Press the key to start playback of the selected recording The display will show The display shows the remote number between parenthesis Next to that is the duration of the call...

Page 112: ...rch even further according to remote number In that case continue to read on 18 4 2 Press SEARCH SEARCH SEARCH SEARCH to search for recordings with the entered number The display will show For the ent...

Page 113: ...restrict it to a date range phone number and on which phone line the call took place 18 4 2 Search according to remote number Open the search menu as described in 18 4 1 The display will show Press RE...

Page 114: ...remote number between parenthesis Next to that is the duration of the call the arrow indicating incoming or outgoing call Below that is the date and time of the call the line number and the current p...

Page 115: ...son is that the number is suppressed on the PBX The display will show Use the numerical keys to enter a connected number Entering the connected number to search for you can use the key as wildcard For...

Page 116: ...ual recorder functions The and recorder keys are used to move the playback position 60 seconds backward or forward The key is used to stop playback The next section describes how to refine the search...

Page 117: ...unctions The and recorder keys are used to move the playback position 60 seconds backward or forward The key is used to stop playback 18 5 Recording information Once a recording has been selected from...

Page 118: ...ed above First select the recording you want to copy as described above First select the recording you want to copy as described above Press the function key The display will show Press YES YES YES YE...

Page 119: ...the recording has been copied the display will show Press STOP STOP STOP STOP to finish Warning Warning Warning Warning After copying the recording the CD is not yet usable for the PC To make the CD u...

Page 120: ...e the channel 6 is used for an incoming call from the phone number 079 3479336 to the incoming number that ends with the number 023 The channel is recording and the call has been going on for 4 minute...

Page 121: ...peaker button to turn it on Use the volume keys to control the loudspeaker volume Change channels by pressing the channel number to select another channel to monitor Stop the monitor by pressing soft...

Page 122: ...nnounce to the remote party that the call is being recorded It will be sent at the beginning of the call or when the recording is started when starting manually The notification in the VS is played be...

Page 123: ...nt are also recorded if they pass the black or white list If no black or white list is used set to Off than all calls are being recorded 18 10 View a numberlist The numberlist can be used as Blacklist...

Page 124: ...he list Wildcards are allowed to enter a range of numbers e g 043 will block or include all the numbers that start with 043 Press STORE STORE STORE STORE to add the number to the list Press STOP STOP...

Page 125: ...e once fax transmission are compressed it will never be possible to retrieve the original documents that they contain The Fax list is not used often on Voice Servers where Call Recording is a special...

Page 126: ...from the list please refer to the previous paragraphs where these functions are described for the general number list The operation to add or remove numbers from the E mail list is identical Just lik...

Page 127: ...s located on the left front side of the device The 19 model has an internal reader or SIM card reader or both and the case must be opened to place the card or SIM card The idea behind this is that a r...

Page 128: ...e Server as shown in the figure below 19 3 The CryptoCard and its PIN and PUC code The CryptoCard is supplied with a PUC and a PIN The PIN is a four digit code and is requested to enable playback of r...

Page 129: ...new card code for confirmation Press CONTINUE CONTINUE CONTINUE CONTINUE The display will show A CryptoCard allows for two invalid PIN code entries After the third invalid Pin code entry the CryptoCar...

Page 130: ...dings can also be downloaded to a PC with the Call Recorder Access System software however they cannot be played on the PC without a CryptoCard matching the card used when the recording was made See t...

Page 131: ...pply you with a Card reader for your PC together with the necessary drivers The Call Recorder Access System application will show whether recordings are encrypted in the Use of CryptoCard column When...

Page 132: ...Manual Voice Server Espero Vidicode 2009 132...

Page 133: ...s that are copied from the Voice Server CD s When ever you use the software remember that the CD first has to be made suitable for the PC by making a CD directory The Voice Server can do this for you...

Page 134: ...e on CD Select Show the archive on CD Show the archive on CD Show the archive on CD Show the archive on CD The key is a shortcut to the above described function The software will now start to read the...

Page 135: ...nsfer to your hard disk Select Action Action Action Action in the menu Select Transfer to PC Transfer to PC Transfer to PC Transfer to PC Select Selected Records Selected Records Selected Records Sele...

Page 136: ...bin Once an archive on hard disk has been created it is also possible to remove recordings from that archive Select the recordings you want to remove from the archive Select Action Action Action Actio...

Page 137: ...Select Export Export Export Export You now have the option to export the file in the same format as the recording is or to export the recording as a WAV file 20 7 On Line software update The Call Rec...

Page 138: ...update will be listed Click Execute Update Execute Update Execute Update Execute Update to install the update Keep in mind that an update may be of considerable size which can take a while to download...

Page 139: ...ndar Use Calendar Use Calendar to select a date range within the calendars Select the starting date in the left calendar Select the end date in the right calendar Click OK OK OK OK to execute the sele...

Page 140: ...to change the font of the list of recordings Other settings include Fax conversion settings in the Fax Conversion Fax Conversion Fax Conversion Fax Conversion tab CryptoCard settings in the Crypto Cry...

Page 141: ...ibed superficially here because it a complete manual is supplied with the software 21 1 The Call Recorder Access System software The Call Recorder Access System software is a versatile system for the...

Page 142: ...ss System has the ability to make a selection of recordings according to a range of criteria such as date time call duration name or number of the caller or other call properties 21 1 3 Call statistic...

Page 143: ...nitoring stands for Real Time Remote Call Monitoring The Voice Server features the RTR Call monitoring option The optional RTR Call Monitor software keeps track of the status of all channels of the Vo...

Page 144: ...ce Server Espero Vidicode 2009 144 For the communication between the RTR Call Monitor application and the Voice Server it is essential that the network settings of the Voice Server have been properly...

Page 145: ...o use and the pin assignment of that connector This means that customers must do the wiring of the PRI between the public network PSTN and privat branche exchange PBX using their own technical staff T...

Page 146: ...terface allows wiring inside buildings only 3 3 3 3 Cable Specification suggestion Cable Specification suggestion Cable Specification suggestion Cable Specification suggestion 24AWG 2 pairs 100 120 oh...

Page 147: ...tistics 94 CD copy 42 111 CD Copy time 43 CD menu 99 CD writer 13 Clock 45 Compression 41 Configuration 27 Connect power supply 18 telephone lines 19 copy a selection 121 copy recordings 120 Create CD...

Page 148: ...28 Menu key indicators 29 mobile phone 85 monitoring 122 Monitoring 111 MSN numbers 27 Multipoint 35 N N N N Network FTP 48 gateway 52 IP address 50 Monitor 60 Service timer 60 subnet mask 51 Network...

Page 149: ...rd 135 SMTP server 54 SMTP server port 55 Software Query 140 Software installation 135 Software Settings 141 Software update 101 Stand Alone Mode 34 Start 135 stored recordings 112 Subnet mask 51 Syst...

Page 150: ...ocal Area Network MSN Multiple Subscriber Number NTP Network Time Protocol Network Termination Point NT1 Network Termination 1 PBX Private Branch Exchange PIN Personal Identity number PRI Primary Rate...

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