Manual Voice Server Espero © Vidicode 2009
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6
The Call Attendant
Call Attendant is one of the four interrelated functions of the Espero:
•
Call Attendant
•
Call Queuing and Call Transfer
•
Voice Mail
•
Data Input
This subdivision is mostly to help us to explain the Voice Server. Of
course the call attendant can connect to a call transfer or to the voice
mail services. The functions are interrelated.
6.1
What is it?
The Voice Server will respond to the (MSN) number dialled when a call
comes in. An automated Call Attendant answers incoming calls to a
preset number with a greeting and in most cases a menu:
Welcome to Vidicode Datacommunications
For sales, press 1
For technical support, press 2
For the administrative department, press 3
.. or stay on the line to be connected to an operator.
Menu’s can be extended and sub menu’s can be added:
You have chosen to speak to our administrative department.
For order processing, press 1
For accounts, press 2
For personnel, press 3
To return to the previous menu, press 4
The choices the caller makes will result in a connection with the selected
department. If all lines are busy, the caller might be placed in a call
queue as will be explained in the next chapter.
There are three steps to make a menu:
•
Make a recording of the spoken messages for the menu.
•
Tell the menu what it should do
•
Connect one of your telephone numbers to the menu
Summary of Contents for Espero Desktop
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